Medieval Collectibles reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Medieval Collectibles
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Poor Servoce
I would be wary ordering things from this company...We ordered two things over 3 weeks ago and the order is being held up for 1 item. When I asked if they could send them separately, I was told "Not for the $18 shipping charge you paid." I then asked what type of shipping did we select and I was told UPS Ground. I mentioned I needed the items by the end of the month and that we ordered them over 3 weeks ago, and then asked if they could expedite the shipment and ship it in a different manner other than ground once the other item came in and I was told once again, "Not for the $18 shipping charge" These people are inflexible and obviously don't understand the importance of keeping the customer happy...again...i would be very wary before ordering from this company and I am currently researching other places to order from s othat I can cancel my existing order.
Oh and by the way...when I posted this on their Facebook page, it was promptly removed and I was blocked from being able to comment on it!
Making matters worse, after I posted on Facebook, they suddenly sent me the one item they had in stock without so much of a peep of contact! Further, I asked for a refund for the remaining item and it took them four business days JUST TO PROCESS IT in their "system".
For the record, after the fiasco, I ordered the same item at Costume Craze and the item was sent WITHOUT SHIPPING CHARGES and has arrived BEFORE MC EVEN SUBMITTED MY REFUND TO MY BANK!
The complaint has been investigated and resolved to the customer’s satisfaction.
Possible scammers, failure to deliver paid products
I wanted to get some really cool Renaissance clothing and weapons. I found their wide selection of items appealing; however, I found it quite odd that they didn't show their inventory. After picking out my items, I ordered them at the beginning of December 2009. The next day, the credit card was charged. So I waited a week. No word from them. I checked my...
Read full review of Medieval Collectibles and 17 commentsGiving a Voice to Consumers
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Advertised plastic boots as leather. Impossibe time processing order. Huge fight via payal and numerous phone calls to get refund. they never refunded shipping ($26) as promised.
totally true. i ordered from them a week ago and the items i ordered have yet to ship. I asked for information as to the delay and no response as of now. don't buy from them,