Mercury Marine reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mercury Marine
Welcome to our customer reviews and complaints page for Mercury Marine. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mercury Marine.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mercury Marine's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Optimax 225
Beware of purchasing Mercury's outboards! there is no one standing behind this bad products!
We purchased two new Optimax 225's
Both outboards has mechanical failures from the start.
First outboard exploded at 37 working hours.
Second motor exploded at 41 hours while Mercury's dealer mechanic is on board trying to fix an ignition failure and test driving the boat.
Mercury Marine kept us waiting for over a month while they investigated the motors. Regardless of the dealer and mechanic recommendation, Mercury Marine refused to give any warranty.
Mercury Marine service department and Mercury Marine GM refused to give any reason for why motors have exploded, refused to explain why warranty was revoked and refused to provide any report.
Shame on you Mercury Marine!
Unreliable service
I have had multiple negative experiences with both of my year 2001 225 optimax engines. In 2001 both engines were stuck in break in mode, mercury never notified me that they had engine sofware issues and both engines burned 3x's the normal oil cunsumption. I ran out of oil 105 miles offshore after using 10 gallons.
In year 2002 engines built up pressure in the oil lines and oil tanks exploded into bilge. 2003 constant idle, stalling and shifting issues when docking. In 2004 on an offshore fishing trip, lower unit gearcase cracked and exploded off the midsection. In 2006 water would leak into engine through cowl stalling out engine. In 2007 Both thermostats failed and "smart guages" would sould alarms with high engine temps. The list keeps going.
The complaint has been investigated and resolved to the customer’s satisfaction.
125 hp saltwater 2 stroke
I purchased a mercury saltwater series 125 hp/2/stroke in 2000, after nine months of no run time due to mechanical problems, the dealer agreed to replace. The 2001 engine was used very sparingly for six years: maybe twenty hours per year Now my mechanic is troubleshooting a knock in the engine and guess what he found: there never were any locking rings to...
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