Mozaico reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mozaico
Welcome to our customer reviews and complaints page for Mozaico. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mozaico.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mozaico's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Mozaico, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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Violates artists copyrights on its tiles and backsplash products
Mozaico.com has violated the copyright of artist Linda Paul and several other well known American artists by using their images without permission or payment. Do not do business with them.
They copy images off the internet and reproduce them onto moscaic tiles and sell them for very high prices. They have been warned before of violations and they have changed their name.
If you are an artist you may want to check this site to see if your work and its copyright has been violated. Intellectual property rights of artists and musicians must be protected at all costs.
Scammers and cheaters
I purchased a large mosaic piece for my main floor from Sam Klaimi at Mozaico.net also known as Phoenicianarts.com in Oct 2008. Sam told me it would take 10 days to make. After 10 days, Sam sent me a picture in which I requested changes. It took another two weeks to fix. Sam sent me another picture and I said the sky is still grey and not at all blue as discussed or guaranteed. Sam said the picture is muted but it's fixed and the sky is blue. The mosaic finally arrived from Lebanon last week with grey color sky and it has so many different tile heights that it's now costing me $700.00 to have it sand down before it can be put on the floor. I have tried to contact Sam at Mozaico.net (Phoenicianarts.com) and no one will rectify the issues. He is saying the claim department will call me to but no one ever calls me back.
The mosaic piece is 51" X 70" and cost over 1K. It's costing me so much to hold off construction waiting for the mosaic and now I have to fix it before my guys can even install it. They show lack of ethics, no pride in theirs works and poor services after taking your money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund issue
I purchased a large Adam and Eve mosaic piece for my main floor from Sam Klaimi at Mozaico.net also known as Phoenicianarts.com in Oct 2008. Sam told me it would take 10 days to make. After 10 days, Sam sent me a picture in which I requested changes. It took another two weeks to fix. Sam sent me another picture and I said the sky is still grey and not at all blue as discussed or guaranteed. Sam said the picture is muted but it's fixed and the sky is blue. The mosaic finally arrived from Lebanon last week with grey color sky and it has so many different tile heights that it's now costing me $700.00 to have it sand down before it can be put on the floor. I have tried to contact Sam at Mozaico.net(Phoenicianarts.com) and no one will rectify the issues. He is saying the claim department will call me to but no one ever call me back. The mosaic piece is 51" X 70" and cost over 1K. It's costing me so much to hold off construction waiting for the mosaic and now I have to fix it before my guys can even install it. They show lack of ethics, no pride in theirs works and poor services after taking your money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a large mosaic piece for my main floor from Sam Klaimi at Mozaico.net also known as Phoenicianarts.com in Oct 2008. Sam told me it would take 10 days to make. After 10 days, Sam sent me a picture in which I requested changes. It took another two weeks to fix. Sam sent me another picture and I said the sky is still grey and not at all blue as discussed or guaranteed. Sam said the picture is muted but it's fixed and the sky is blue. The mosaic finally arrived from Lebanon last week with grey color sky and it has so many different tile heights that it's now costing me $700.00 to have it sand down before it can be put on the floor. I have tried to contact Sam at Mozaico.net (Phoenicianarts.com) and no one will rectify the issues. He is saying the claim department will call me to but no one ever calls me back.
The mosaic piece is 51" X 70" and cost over 1K. It's costing me so much to hold off construction waiting for the mosaic and now I have to fix it before my guys can even install it. They show lack of ethics, no pride in theirs works and poor services after taking your money.
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Mozaico.com has reproduced my artwork without my permission. I asked them to remove it from their site a few months ago. They said they would but the didn't. They took the artwork from my website. From reading other reviews and posts it sounds like this is what they do! Do not do business with this company.