National Home Protection reviews and complaints

National Home Protection was sued several times by NY AG and NJ? Why are they allowed to open up show again and selling home warranties again?

https://www.homewarrantyreviews.com/news/national-home-protection-lawsuit

Why is David Seruya able to open shop with yet another Home Warranty "business" in NJ? https://www.boardofadvisors.com/review-details/m/92/david-seruya

I had 2 homes insured With NHP

I have purchase a HPW Paid $1, 649.60 and due not to expire until 02/15/2013
I have never been able to contact them
Michael Westbrook

are- you still looking for complaints, I have documentation on all my phone calls, if you are interested, thanks Kelly Weiss

[protected] kellyweiss8@gmail.com

I hope you are more legitamit the NHP. I paid for a 3 year contract upfront over a year ago and have not been able to reach them for just as long. I have left a voice mail for you and am also sending an email in regards to the class action suit.

I signed up for a Home Warranty with National Home Protection in Aug. 2007. In Nov. they did not answer the phone for 4 days straight. I assumed they went out of business. I called my credit card company and reversed the charges. They then had not gone out of business and I reversed the charges. They did not put my account back in good standing for 5 months. They then told me that they would extend my account for 5 months since it took so long for them to put my account in good standing. My account has now been expired according to them-I only got 7 months on what was supposed to be a year policy. There is nobody there to talk too-they just put you on hold and pass you around to all different departments. What a waste of time-do not believe that there is a $50 Home Depot gift card, there is not. Be very careful doing business with this company-they are bad news!

I should have been more awake when I was told to locate my own repair guy for my garage door, and NHP would reimburse me with anything over the initial $45 that I had to pay. When I called to see where my reimbursement was, nobody answered. Just left a msg for them, but no return calls. I thought to call and click any option on the recording so perhaps I'd be lucky enough to speak to ANYBODY, but that didn't happen either. They made out with 9 months of my years policy and the balance of the garage door repair that they never reimbursed me for.

Called for quote. Was told they needed 30 days advance notice to sign up so I had better do it now. When I started to ask why such a lonf time, I was hung up on. Nice way to burn the bridge to a potential customer. lol

I am a new customer and getting the major run around every time I call and try to talk to someone that has any authority...I think it's a scam too.

I agree about the lawsuit . We paid in hundreds if not thousands of dollars. They have to be held responsible. They didn't even notify us they were going out of business and kept collecting the monthly payments.

Would the homeowner be responsible for services rendered? Seems like the homeowners should also file some kind of suit against these people. I have no doubt the homeowner paid a pretty penny to be covered by them?

I have been trying to submit two bills to National Home Protection since April. I had verizon even try and they tell me the number has been disconnected. I have tried the corporate office in New York City and I get the message "the number you are trying to reach is no longer in service." So does anyone know how to contact these people? The debt they owe us is not huge but is over $500.00 which in these times, hurts small business owners like myself. we are a family owned A/C & heating company. Would the homeowner be liable for the amount owed?

looks like their assets were frozen by the new york attorney general back in april. i'd say this company is now out of business.

http://www.oag.state.ny.us/media_center/2009/apr/apr27a_09.html

same problem as above - trying to reach them all morning and either a busy signal or no answer

Can anyone tell me if National Home Protection is stil in service?
I can not reach them

5/29/2009 I have been trying for 4 days to get in touch with National Home Protection I get either a busy signal or a ring with no answering machine. I have filed a claim with no response I have sent 2 e-mails with no response.
Does anyone know if they are out of business? They have been collecting my monthly fee and I assumed they were still in business.
I have filed a complaint with the New York Better Busines Bureau about a unpaid service I had with them last July

I had an identical experience, but I was able to contact my credit card company and they refunded me all of my money for the premium.

Robb Hammond

Well some of your attitiued towards natwest arn't very posotive are they now? -.-

please help? i like to know if anyone is looking into this matter.

please up?

i paid 1, 649.00 for a five year contract and got no service. are there any law suits aganist this company?

These guys are scammers. I first contacted them when my previous policy was set to expire, in Dec. 2007. Like others here, I too was enamored of their low quote and signed up. I think their neutral and commonplace name (National Home) lulled me into a false sense of security and, without researching them, I signed up.

In April 2007, I had a problem with my garage door, which the mechanic they sent traced to the track assembly. He said it wasn't installed correctly and went on to promptly re-install the motor and assembly to the ceiling. He called National Home after he was done and they denied the claim. When I called, they said they do not cover "improper installations", and that was it. I felt them stonewalling me, and being very curt and ever-ready to hang up at the slightest touch of frustration in my voice.

Right from the beginning, I felt that they were scammers.

Now, just last week, my garage door opener stopped working. The guy they sent out to look at it told me that National Home Protection is the worst of them all, and that he has seen them deny claims on the slightest of technicality. As I write this, and read all the other posts out here and on scammer.com, I am increasingly starting to doubt if my present claim could be rejected on the grounds that there was a "pre-existing" condition. Let us see how they handle this present claim.

I understand home warranty is not home insurance, and so companies like National Home Protection are probably below the radar of state insurance regulators. I am a law student, and know that complaints such as ours can easily catch up with scammers like NHP and result in a class-action lawsuit.

I will definitely be calling in my credit card company (VISA) to file a fraud dispute, and also be reporting this to my local BBB. As to legal action, if there is a lawyer reading this thread, I would be more than happy to join in a suit against the dishonest folks at NHP.

Stay away from these leeches.
--Venkat

National Home Protection is a complete fraud. They do not honor their warranty, are rude on the phone when you call in a claim, hang up on you, and do not call you back. My AC unit needed repair, and they refused to fix it because we had "mismatched systems." Their warranty states they can refuse to pay if "the mismatched systems were the reason for the repair." However, they do not stick by their word - they used this as the excuse for not repairing the AC unit, even though the mismatched systems was NOT the reason for the repair.

EVERYONE NEEDS TO SEND COPIES OF THESE LETTERS AND "LINKS TO OTHER [redacted]S ABOUT THIS COMPANY TO THE AUTHORITIES. WE NEED TO BRING THIS COMPANY DOWN THEY ARE THEIVES

I agree I am getting the attorny general involved, These people are the lowest of lowest and keep changing their names, Can you imagine the quality of a person who would be an employee of an organization like this (-: can you say ###

Unfortunately I started my research online too late, based on the cheapest quote online I got suckered into giving out my personal info to the sales agent who sold the policy to me stating complete refund in the first 30 days if the terms and conditions are not satisfactory and a prorated refund anytime after. He also state I was not going to be charged until I reviewed the terms and conditions that would be mailed to me and I agreed to the policy. Alarmed by the number of scam reports I called to cancel the policy which had not even kicked in, the agent told be the manager would return the call that never happened for 3 days, when I call backed and demanded a manager, he first said he would refund the money subject to a administrative charge then he put me on hold, came back and stated that the policy is non refundable completely! Im now disputing the charge thro my credit card based on misrepresentation of facts and fradulent charges. My question is how does this company recruit its employees, do they advertize "positions available for liars and conmen"?
AS

THESE GUYS MUST BE STOPPED

I purchased a three year policy with NHP with the understanding that I would receive $150 Home Depot gift certificate (the same as the ads display at this very moment) After submitting the proper paperwork twice, I was told I don't qualify. When asked to explain and to submit their in writing they offered $25.00. The second phone call after denying my gift certificate they offered me a $50.00 certificate. I asked why would you offer any certificate if I don't qualify? No one can tell me why I don't qualify. When I email the rebate department they immediately reply with a standard letter stating that I will receive my rebate in 7 to 14 days. NHP took my money but refuses to provide the gift certificate as promised. To add further insult different sales people routinely send me an email with the same offer three year contract you will receive a $150.00 gift certificate. What other recourse is there to their fraudulent claims?

I'VE HAD THE SAME ISSUES WITH THIS SORRY WARRANTY COMPANY. I'M TOLD THERE ARE NO CONTRACTORS IN MY AREA THEN I'M GIVEN THE OK TO FIND ONE. I DID ALL I WAS TOLD AND PAID FOR THE SERVICE WITH THE PROMISE OF REIMBURSEMENT. IT'S BEEN OVER SIXTY DAYS AND NO CHECK HAS MADE IT TO ME. WHEN I CALL TO ASK WHAT THE PROBLEM IS THEY ARE TELLING ME MY PAPER WORK WAS NOT SUBMITTED IN A TIMELY MANNER. LOL
I WAS ALSO PROMISED A 50.00 DOLLAR GIFT CARD TO HOME DEPOT BACK IN JUNE WHEN I SIGNED THE CONTRACT. WELL IT'S ABOUT TO BE JUNE AGAIN AND I STILL DON'T HAVE IT EITHER. I'VE BEEN CALLING THIS COMPANY WEEKLY AND K EEP GETTING THE RUN AROUND FOR SERVICES THEY ARE PROMISING. I THINK SOMEONE SHOULD START A CLASS ACTION LAWSUIT ON THIS CRAPPY COMPANY. IF AT ALL POSSIBLE STAY AWAY!

Please do not buy Home Warrenty fron National Home Protection.
You will have a lot od problem. They will not repair anything for you. End up you will in bid problem.
Good Luck. I have also been cheated by NHP. I'll be a part of class action lawsuit against them.

I AM IN THE MARKET FOR A NEW HOME WARRENTY. HOME SHEILD HAS NOT TAKEN CARE OF EVERYTHING TO MY LIKING AND NOW I AM CONSIDERING SWITCHING TO NATIONAL HOME PROTECTION. IT SEEMS TO HAVE THE MOST LIBERAL REPAIR POLICY AND WITH AN IMMIDIATE EMERGENCY REPAIR POLICY SOUNDS REALLY GREAT. HOWEVER WHAT I HAVE READ ON THIS PAGE LEADS ME TO BELEIVE THAT IT MAY BE TO GOOD TO BE TRUE..HAS ANYONE FOUND A REALLY GOOD HOME WARRENTY COMPANY OUT THERE. I DO NOT MIND MY HOUSE HAVING TO UNDERGO A PHYSICAL BEFORE IT IS INSURED I REALLY DON 'T UNDERSTAND WHY THEY DON'T SEND SOMEONE OUT TO EVALUATE THE APPLIANCE'S AND THE HOUSE BEFORE A CONTRACT. THAT WOULD BE LIKE INSURING A SIX HUNDRED POUND MAN AT THE SAME RATE AS AN OLYMPICK MARATHON RUNNER . OBVIOUSLY THE OLDER AND LESS MAINTAINED PROPERTY WILL REQUIRE MORE MAINT.

Yes, I am victim also. Tried to cancel 7/08 couple weeks after requesting it on internet. Salesman called nine times to get me to keep it...offering more and more discounts. I said I'd consider it next time. He /they zapped my visa for $584 and issued me a 3yr contract! I did not want /authorize either.
Many calls and fussing to peons, never reaching a manager.
Filed claim for repair 5/09...faked me with two contractor names for 3 days; took 8 days before they sent me a "authorization" to procure my own contractor.
I filed required papers...they never answered the phone or fax again.
gr8237 Mac

I beat national home protection ...

I took NHP to court in n.y.c and won... I got all my money back plus intrest, i will tell u how, very simple

I went to civil court in new york city (111 Centre Street (75 Lafayette Street) (Between White and Franklin Streets). Thier company is based out of n.y.c. the complaints has to be in the location where the bussiness is located
I filled a small claims complaint ( cost me $20.oo). I had a court date but they never showed up, so i won the judgement, becasue they didnt show. So I then contacted a city marshall (which is very easy) and he seized/frooze my money from thier credit card account ( i think their amercian express) and then he sent me a check with my full refund . took about 2 months . they r such a scam fruad company i got them back karma is a b$%&H

www.courts.state.ny.us/courts/nyc/civil/index.shtml

Natl Home Protection is not an actual company - they are a "storefront" scam [think Tony Soprano picking up your garbage]. They go through just enough motions to look like a real company, but their true business is collecting premiums via credit card (although I hear they prefer going straight for the checking account because there are no protections there as there are with credit cards) and then denying all claims as "pre-existing" or "improper maintenance." The NY state AG shows little interest in pursuing. I was told that they already had complaints and that I may add mine to the pile. No one has ever received a HD card. That is merely a VERY successful gimmick to entice ppl to buy a bogus policy. They do not have a single service provider under contract. They just go to the yellow pages based on your zip code and call around until they can find someone willing to go out to the original service call. After that, all is denied. This is actually a matter for the feds rather than the state of NY because they are operating internet fraud across state lines.

How do we get more people to complain about this company? I too had issues with their unwillingless to provide me with repair costs to one of my appliances and I was denied the Home Depot gift card.

I have had a similar complaint about the promotional Home Depot card that was promised if I subscribed for a three year term. I have telephoned several times with no one answering my questions or being referred to non-existent departments to leave a message. There have been no return calls!
I have written by registered mail. I received a one letter from a "Mr.Giles" saying I was ineligible to receive the card because I requested it too soon(?). I replied with a fax, but again: No response.
Finally, I have documented my experiences and referred them to both, the New York State Insurance Department and my local state insurance commission. As of today New York State is investigating my complaint. My local state insurance commission has informed that they are not licensed to do business in our state.

I am also a victim of fraudulent business practice concerning Nation Home protection Insurance company.

Their claim policy and the “services” and also the false advertising and in promising a promotional gift card from the home depot to get the customer to sing up for their service is a pure SCAM!

Even though I am a very busy individual but I believe some one need to step in to stop Nation Home protection Insurance company.

I did protocol several incidents with the Nation Home protection Insurance company describing the ways how Nation Home protection Insurance company manages to avoid the claims .….all my evidences are verifying and confirming their fraudulent business practice.

With this email I am trying to locate the attorney/s, who did start a eventually a class action law suite against the Nation Home protection Insurance company and also any other victims who may be victimized by Nation Home protection Insurance company
to gain more and synergy / leverage in my approach. Any other tip and source of action is also greatly appreciated

I believe this company is conducting fraudulent business practice and their business concept is based on scam and leis, which needs to be STOPED immediately in order to avoid further harm to current and future customers.

Please email me any inputs you may have to STOP NHP insurance company.

My email address: Drkavandi@sbcglobal.net

Please help and show courage to and act immediately!

Sincerely,

Shab Kavandi, Ph.D.

First, I never received my Home Depot gift card as promised.
Second, the service providers were far from competent, or efficient.
Third, I paid extra every month for pool motor coverage and when I submitted a claim it was denied, for no good reason.

This company should not be in existence - - at all!

Please help this company ripped me for $1649.60. Can someone contact me My name is John Fullard
Cell phone is [protected]
Thanks,
John

NATIONAL HOME PROTECTION SUED BY NEW YORK STATE ATTORNEY GENERAL ANDREW CUOMO

On APRIL 27, 2009, NEW YORK ATTORNEY GENERAL ANDREW M. CUOMO FILED SUIT AGAINST NATIONAL HOME PROTECTION, INC. and three principals, Leo Serrur, David Seruya and Victor Hakim in NEW YORK SUPREME COURT in Manhattan.

To Ensure Restitution for Defrauded Consumers, Court Freezes Company and Principal Assets.

IF YOU HAVE BEEN RIPPED OFF BY NHP, IMMEDIATELY GO TO THIS WEBSITE, http://www.oag.state.ny.us and FILE A COMPLAINT.

It looks like JUSTICE is forthcoming, but this could take years! It's a start!

GOOD LUCK TO EVERYONE!

******CLASS ACTION SUIT PENDING AGAINST NATIONAL HOME PROTECTION!***

Came across this article today, stating that a class action suit is being filed against NHP (thank goodness!). Here's the article with the attorney's name at the bottom:

http://www.courthousenews.com/2009/04/27/National_Home_Protection_Won_t_Back_Up_Warranties_Class_Claims.htm

I had a similar experience to the above - this company is a TOTAL scam - they are rude, they keep you on hold for hours and then they lie to you... I had a clothes washer that's failed numerous times after tehy sent a contractor and I was forced to pay service charge - then they gave me a contractor who doesn't even work in our area - so they said they'd find me one and never did - I found one of my own and he gave tehm info and then I never heard back - I was told authorization is looking over my claims and I'd get a call back - of course I never did - they say I will but then when I tell them I'm getting the same old staory they lie again or hang up on me - we've all been taken - what can we do? Does someone have an attorney we can file a class action suit? I'd like to be a part of it - my email is lezim@bellsouth.net and my cell is [protected]

Is the state attorney general or consumer affairs department doing anything about this?

******http://www.nj.com/business/index.ssf/2008/04/warranty_firm_probed_for_fraud.html
I am posting this article link again just it doesn't get missed.

Please do read this article posted in newspaper about this company and be judge for yourself before you do business with them. I just hate to see anyone go through things that I and so MANY others are going through.

I wounder if last person who posted this message is employee of the company. :-)

Anyhow, if you are planning on doing any business with this company I strongly suggest that you do your homework. People are unhappy with this company for a reason and they are posting messages for a reason. Here is an article that was posted in news paper: The Star-Ledger

******http://www.nj.com/business/index.ssf/2008/04/warranty_firm_probed_for_fraud.html

Within the last few years, many consumers have been logging complaints against NHP for failure to comply with their own contractual obligations. This usually happens when a more expensive items fails and needs replacements, such as a furnace, boiler, water heater or air conditioner unit. Based on reports posted by consumers on www.my3cents.com, www.scam.com, www.complaints.com, the reasons for denying the claims are fabricated and have even been disputed by their own contractors without any success. They also have an unsatisfactory record with the Better Business Bureau. On April 01, 2008 The Star-Ledger published an article on fraudulent activity this company has been doing and they are now being investigated http://www.nj.com/business/index.ssf/2008/04/warranty_firm_probed_for_fraud.html (please do read this article before you continue on).
This company was practicing under United Home Warranty in past and all the sudden they disconnected its phone, emails, website and vanished. Shortly after that owner of United Home Warranty David Seruya opened up a shop as National Home Protection and it seems like they are continuing on with scams.

i signed on a 5 yr policy with this company i see all complaints being mentioned here.i have to say ive had noting but happy experience with national home protection they have honored all claims i have put through to them, i have been with 2 other home warranty companies before signing with NHP they are by far the best. there contractors are proffesional and an extremley fast response time to claims. i hope this reveiw helps in finding a home warranty

National Home Protection is not honoring their agreement with me. Below, you will see how long I have been trying to get repair service honored—

-----Original Message-----
From: vfbrooks12@aol.com
To: disputes@nationalhomeprotection.com
Sent: Mon, 13 Oct 2008 12:10 pm
Subject: Claim # 540-677
Sir or Madam:

I spoke with one NHP Reps this morning reference my claim, which I submitted on 6 Oct 08. at the end of this email, I have attached all email traffic pertaining to my claim. However, what I want to address right now is the fact that I was sent via email in pdf format a "Customer Reimbursement Procedures" Form. I was told that I could find my a technician on my own and that anything repairs over $100 I would have to call and get authorization. As of the date of this email (13 Oct 08), I got Elliott Air Conditioning. We called NHP and he spoke with a rep and told them the problem is that the motor in the a/c unit would have to be replaced, and gave an estimate of approximately $200. Afterwhich, the rep put him on hold, came back and told me that I needed to fax to NHP my maintenance records. How often does NHP use this to keep from paying claims? I told NHP rep that I had been in my home for 18 years and that I did not keep and maintenance records. The techinian said to your rep that this motor is out because of normal wear and tear, but that did not satisfy NHP. EIGHTEEN YEARS OLD SYSTEM. Your rep stated to me that NHP reserve the right to ask for the record. I change my filters every three months and that is done on the inside of my home. I understand that you all reserve the right to ask for records, but since I do not have maitenance records, and this is my second year with your company, will you make exception or at least pay a portion of the cost of the repair if not all? Elliott Air Conditioning stated that his labor will be $70 and the approx. cost of the motor is $200. I have been with a/c since 5 Oct 08 and I live in the Southeast Alabama and it is hot and humid. I signed on with your company because you all reassured potential buyers that we would have nothing to worry about. This is the second time I filed a c laim. The first time for an electric water heater. I clearly understood what you all did not cover. But here I am again, and you all want to reserve the right to see maintenance records that I do not have. Does this mean I will not get my central air/heating unit repaired or what will NHP do for me? Will you call me with an authorization number so the technician can complete the job? My home telephone is [protected] and my cell is [protected] and Elliott Air Conditioning Service is [protected].

Thank you for your assistance.

Vanessa F. Brooks
2124 Lakeview Road
Ozark, AL 36360

Including today, you will see below that I have made several attempts to get NHP to make things right for me.

PREVIOUS EMAIL TRAFFIC--
This email is in reference to my claim #540-677.

My unit stop running in the P.M. on 5 Oct 08, I called in my came to you on 6 Oct 08.
On 7 October 2008, NBP emailed stating that A 1 Services, an authorized NHP service technician, [protected] had been assigned the job and for me to make contact with them to schedule a mutually convenient service appointment. However, when I called the owner, he said that you all did not contact him, and that where I lived was too far for him, and that he had more work that he needed, that he was working mainly in Pike County. I reported that you NHP on the same day, and you told me that you were working on getting another contractor.

On 8 October 2008, NBP emailed me stating that Wagner Air Conditioning, another authorized NHP service technician has been assigned the job and for me to make contact with them to schedule a mutually convenient service appointment. I called Wagner Air Conditioning at [protected] this morning, per your guidance to setup an appointment. I was told that they got an initial call from NHP about contracting a job, but have not heard back from you. Wagner Rep told me that NHP is not in their system, and they are waiting for additional information from NHP. As 9 Oct 08 at 3:03 P.M. CST, they have not heard from your company, and someone has been at their place of business all day. Until they hear from you with the needed information, I WILL NOT GET ANY SERVICE

On your homepage under "About Us" under "Our Service" you state, "We pride ourselves on having the most satisfied customers in the business and will go to great lengths to make sure that when your needs are met, you'll refer your friends and family to us because you know they will be taken care of." I do not consider what is happening to me as good care. At this stage, I am a reluctant to refer my family and friends to NHP.

WHEN CAN I EXPECT SERVICES TO BE RENDERED ACCORDING TO STANDARDS THAT YOU ASSURE ON YOU WEBSITE?

Vanessa F. Brooks
---------------------------------------------------------------------------------------------------------------------
-----Original Message-----
From: claims@nationalhomeprotection.com
To: vfbrooks12@aol.com
Subject: Contractor assigned to NHP claim number 540677
Date Tue, 7 Oct 2008 8:56 am

Dear Vanessa F. Brooks,

Your request for service 540677: Air Condtioning: Not cooling...outside fan not
turning..

Your claim has been assigned to A 1 Services, an authorized NHP service
technician. You may now contact A 1 Services at [protected] to schedule a
mutually convenient service appointment. If you do not have an appointment
scheduled with your authorized NHP contractor within 48 hours please call us at
[protected] so that we may assist you in getting an appointment scheduled.

Please remember that upon the technicians arrival you will be required to pay
the $45.00 service call fee.

Should you have any questions or concerns, feel free to call our claims
department at [protected].

Thank you,

NHP Claims Department : [protected] : Claims@NationalHomeProtection.com

-------------------------------------------------------------------------------------------

-----Original Message-----
From: claims@nationalhomeprotection.com
To: vfbrooks12@aol.com
Sent: Wed, 8 Oct 2008 10:45 am
Subject: Contractor assigned to NHP claim number 540677
Dear Vanessa F. Brooks,

Your request for service 540677: Air Condtioning: Not cooling...outside fan not
turning..

Your claim has been assigned to Wagner Air Conditioning, an authorized NHP
service technician. You may now contact Wagner Air Conditioning at (334)
678-8894 to schedule a mutually convenient service appointment. If you do not
have an appointment scheduled with your authorized NHP contractor within 48
hours please call us at [protected] so that we may assist you in getting an
appointment scheduled.

Please remember that upon the technicians arrival you will be required to pay
the $45.00 service call fee.

Should you have any questions or concerns, feel free to call our claims
department at [protected].

Thank you,

NHP Claims Department : [protected] : Claims@NationalHomeProtection.com

We're new customers with NHP and filed our first claim. The circuit board in our a/c unit died and they are trying to say that because we had the compressor replaced in Feb 2008 that it cause the circuit board to short and therefore denied the claim because of improper installation of the compressor. I have talked to 3 reputable a/c companies and none of them agreed that you should replace the circuit board when you replace the compressor. NHP gets you to pay an annual fee up front and then denies your claims. The guy I talked to said he was a certified/licensed a/c technician and could tell from the technicians diagnosis that it was the fault of the new compressor. the technician said "a/c not cooling, 2.5 ton unit under warranty, short in the pc board". They saw that the unit was under warranty and figured they could get out of paying to replace the circuit board...even though it wasn't under warranty as the part is around 20 years old. thanks for the email info for the Attorney General for NY...I'll be contacting his office. the vendor also said they were a terrible company to work for..that they always denied claims and you had to stay on them constantly to get anything approved.