Nobelcom.com reviews and complaints

I was just chatting a few minutes ago with one of their customer service representative. This morning I purchased a $20 phone card from them. After getting it I immediately used it to place a call in the Philippines. After two minutes of talking the line got cut off. I was used to it because I was calling a mobile phone and sometimes the signal there's not that good so I tried calling back. But when I dialed the local access number I couldn't get through anymore. After a few more times of dialing and not getting through, I tried logging in to their website to check out other numbers to call. But their website was down too! So I checked my email to see if they provided another number there and I called the toll-free number here in Canada. But what greeted me was a prerecorded message. I couldn't remember the exact words but the number was down at the moment. At that time I didn't think any of it. When I came home to use the phone card I was surprised to hear that I only have $11 left! That's when I thought that maybe it was a mistake. After using $9 of my remaining balance I decided to login and chat with them. I talked to this girl named Lani and she explained that according to their records I used most of my $20 purchase already calling the same number. When I asked the time when I called she said that I needed a subpoena or notarized letter and fax or email it to them for me to check my phone records. She said it's the law and a part of their terms and conditions. But what pissed me off was the fact that she kept denying that their system was down this morning. She made it look like I was lying. That's why I told her off and mentioned that I'm never going to use their service again. Good luck on the case. Someone should put an end to their scam!

I purchased a nobelcom card to use from US to call Germany. the toll free no. they gave me didn't work: it was aither busy or got no answer.

I called them up to see what was going on, my call got connected fast enough: only about 5-10 seconds of waiting time. the lady on the other line explained to me that they were having some problems withe that particular access no, she did appologise a couple of times, and then gave me a local access number, told me it would even give me a lower rate (i did read about this on their site too, after the call). That number didn;t work the first 2 times I tried it - but after that it did. and I've been using it since.

So, nobelcom may have some problems occasionally, but to me they were fair and square. they solved my problem really fast, and now i have low rates and a good access no. I guess all's well that ends well.

They could use some improvements though, i hope they're working on that. I would definitely recommend this service to you people who make internat. calls. they're not perfect, but atleast they try.