One Point Technologies reviews and complaints

DeKalb County. Moved from a 4-bedroom house where I had 2 adult roommates and a washer & dryer; our water/sewer & sanitation bill was about $12.50 each month. Been in a 2-bedroom apt. one month, no roommates, no washer & dryer and I'm only home 4-5 nights each week - I'm never at home in the day time. The house and the apt. are 2 miles apart and are both in the same zip code. My first water/sewer & sanitation bill from OnePoint is $97.00!

I'd love to know how they justify a 2.95 online payment fee which they are now jacking up to 3.95 for the abilty to pay by check or CC online. They are already jacking prices up left and right and get away with this ###.

My water bill was guesstimated since I bought my house in 2006since the wireless meter wasn't working properly in our neigborhood. My bill with water and sewer were about $40-$50. After they replaced the meter, my bills went to $100+. Apparently I alone, usually not home for 2 days out of the week, am using about 4, 000 gallons. I asked for them to come out and check the meter. They insisted it's working fine and that I have a leak. It's wireless, so as long as they are getting a reading, it's working and it's consistent. It's consistenly wrong is what I think. I watched the meter for 8 hours (while gone to work on several occasions), no leaks. Then a ran 1 gallon of water, it read 1.5 gallons. They say that's not enough to judge, I need to run 5 to 10 gallons. Fine, I will. Regardless of why the usuage is so high, I put in a complaint, the least they could do was send someone out to verify that the meter is really working. They did what other neighbors, found the meter was faulty. With 400 or so homes in our community and only a handful of people having issues, I don't think I will succed in having our HOA change companies. But I will put in a complaint to BBB, and enoucrage everyone to do the same: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0443&bid=4002007

I wish I had know about this company's reputation before I had moved, but now I'm paying triple what I had been paying at my previous apartment and they tack on things like pest control for which I've yet to see them do anything in two months yet I get charged every month for it.

Has anyone found a way to fight them or whether it's a option to switch to a more honest company?

I have also noticed that my water bill is extremely high. My meter readings are less than what is on my bill, which means OnePoint is charging me for water I haven't even used yet. I actually had to clean my meter to see it which means that no one has read it in a looong time. Also, my meter is in my unit next to my water heater and i know for a fact that no one has entered my apartment to look at it as my husband is home all day long. I took pictures of the meter, and I have my bills. I am going to the apartment manager to let them know what is going on. When we called Onepoint the receptionist stated that a supervisor would have to call us back. Does anyone know of anyway to go after these guys if they are sending out fraudulent billing statements aren't they breaking the law?

One Point Technologies is a SCAM. The change 3X's a normal water bill. I don't know if they are in some fraudulent agreement with the Apartment Complexes they service but I will never live anywhere that uses them again. Not only are their rates astronomically high, their services charges, late fees etc. are abusive. $15.00 late fees are INSANE. I didn't receive my bill from them one month and I ended up being a couple days late because I had to go online and find out when it was due, not only was I charged $15.00 but also and addition $3 to get it paid online. Ridiculous. They must be stopped.

One Point Technologies is a SCAM. The change 3X's a normal water bill. I live in a small apartment, alone, and have a $60 water bill each month, as do all of my neighbors. I don't know if they are in some fraudulent agreement with the Apartment Complexes they service but I will never live anywhere that uses them again. Not only are their rates astronomically high, their services charges, late fees etc. are abusive. $15.00 late fees are INSANE. I didn't receive my bill from them one month and I ended up being a couple days late because I had to go online and find out when it was due, not only was I charged $15.00 but also and addition $3 to get it paid online. Ridiculous. They must be stopped.

One Point charged me 17.3 cents per kWh at 1016 lofts last month. Ridiculous!

This company is a scam.

One Point seems to charge whatever they want to at 1016 Lofts. The "usage" is always rounded up to a number ending in 00 or 50 or something that must be made up. I don't believe there is even a meter for my apartment that they actually read. When I am not in my apartment for half of the month, I get a higher bill than when I am home. Go figure. It certainly seems it is random, and that they charge whatever they want to. Also, I pay 3.00 or more a month for "Common Area Water." I have never been charged for such a thing before, anywhere in the United States. I also have never had an additional "Service Fee" added on to a bill that is already for SERVICE! Very fishy. Not a good feeling. Expensive, no matter how much water or electricity I conserve. They are a joke. Rip off artists, for sure.

It's never to late to fight this! Even if you don't live there anymore. I am fighting this SAME issue with my neighbor's at 1016 Lofts. They are robbing us with hidden fees, different pay structures and higher rates than Ga Power and Ga Watershed charges. We must all unite together and fight this as there is power in numbers. The only way to get the attention is if we all file and you can simply make a claim at the link below. I can't urge you enough to make this claim and start fighting back for our rights as consumers!
http://consumer.georgia.gov/form/consumer-complaint/step1

One of my problems seems to be the changing due dates of the bill. I've been paying my bill with a due date around the 25th of the month. July my due date according to their website and bill was due the 26th. However for August I get a notice from the leasing office that I was 11 days late with my water bill so when I spoke with the apt. management about the letter from them, it was explained that the bill was due on the 18th. I was expecting to pay on the 26th as the previous month but was told the due day was now around the 18th of the month. Some months it fell on the 25th, so why did they change the due dates? I'm being told it was always due on the 18th. So I'm sure I'll now have a $15.00 late charge when I get next month's bill. Even with these changing dates, one thing that really, really irks me is that with every bill is $5.00 service charge to have them send me a bill. Who heard of a company charging you a fee to send you a bill to tell you how much you owe them? Oh yeah in addition to service charges come the service charge of $2.95 to due a check online and an even higher fee if you pay be credit card. I read from others about having a sewer charge nearly 3 times the charge for water, this always seems a case of 2 times to 3 times the water usage. I really think charging a customer a fee to tell them how much their bill is should be illegal!

OnePoint Technologies charge twenty dollars late fee for two days and when the new apartment management replace their services in July/2015 with a new company they had my overpayment for over 3 months it’s now October 2 2015 and I’m still waiting for my overpayment. Since they haven’t return my overpayment in almost 4 months now shouldn’t I be allowed to charge them a late fee as well?
Why does big company always get away with bad practice and consumers get the short end of the stick if their someone out there that provide some much needed answer please do so.
Thanks for listen
John

One Point Technologies is outrageously expensive.
As another reviewer pointed out the frustrating aspect of the situation is that tenants don't have a choice in selecting a provider.
Pest control, High water and sewer bill and ridiculous $3.95 charges fro online payment regardless of whether the payment was made using a credit card or debit from a bank account.
Wish I had known what I was getting myself into...

I am currently living in a one bedroom apartment with my fiancee and son in Marietta, GA. Our bill has never been under $100, For the first two years the bill was about $130.00- $140.00 every month. In the past three months the bill was about $160.00. So we called One Point with our concerns and requested a technician to come out and check the meter. They said that we would have to ask our apt maintenance to come check the meter instead. What? That sounds shady. Apartment maintenance came and of course, he didn't find any issues with the water heater. So we thought it was some changes that we could make with our water usage to bring the bill down. Obviously our changes didn't work because the bill we received today was for $184.00!
I am not a fool and highly intuitive! One Point is a fraud and taking innocent, hard working people for a ride full of scam. My next step is to report them to the Better Business Bureau and I encourage everyone who is not happy with their service to do the same. A change has to come and the people who are struggling with their lack of care an concern and other life issues shouldn't have to put up with this type of service. It's time to bring them down!

Most of my past water bills range from $20-35, but this past month was $50! Ridiculous! And they said nothing changed. Here's the catch... I was gone 2-2.5 weeks last month. What is up with that?! When I am here all month long, my bill is closer to the $30 range... but I am gone for more than half a month and it ends up being $50?!?!?!?! This is absolute bull crap. Not to mention, Dan, the supervisor, was a complete pain in my butt! I normally don't curse, especially to people who are trying to "help", but this guy made me use every curse word in the English dictionary! I tried so hard not to lose my patience and be nice. Then he had the nerve to slam the phone and hang up on me! He was so rude when he called to "help" resolve my issue. What ever, he obviously didn't care about helping and his tone and choice of words made that obvious. He probably only called since it's his job. I am absolutely DISGUSTED and I hope my apartment complex changes the provider ASAP!

One Point Technologies is a total rip off. I have never heard of a ultility company that does not give you at least a 3 day grace period before they charge a late fee. The due date for my last bill was on a Sunday! Who has a billing system set up to have bills due on a Sunday?, which is not a business day. Of course, the payment will not be posted to my account on that due day because they are closed on Sundays, so, therefore, when they post it, it will be the next business day, which would be Monday. So, therefore, it's considered late, and they tag on a late fee of $30.00. If you pay the bill online, they charge an additional $2.95, which is nonsense. Charging me a fee to pay my bill. Something needs to be done about this company.

Lived here for 2 years and my water bill was always consistent from month to month. They took over our complex in February. Every bill has been higher. Last bill I received was almost double my average bill from the previous company. They have added a "service fee" to the bill. I have no idea what that is but its $6 fee and it wasn't added in to any of the first few months bills. Plus the trash disposal fee has gone up from the first bill. Its like they figured out they were somehow losing money or not making what they thought they were going to so they're doing everything they can to rip us off and squeeze more money from us. As for late fees and charges to pay online. Pay via online checking. No late fees and no charges to pay the bill online.