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CB Apartments Rentals Ontario Travel Suites/Jim Osborne

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8:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ontario Travel Suites/Jim Osborne Condition of Apartment

Ontario Travel Suites advertises themselves as "Luxury Furnished Executive Suites". We were told that we could not move in until after 7:00 pm because the unit we paid for was being cleaned. Attached are photos of the unit taken when we moved in. Decide for yourself if our unit was luxurious or clean.

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Update by Charles Drive
Feb 01, 2014 10:47 am EST

LMS Realty Ltd. and Ontario Travel Suites still have not returned our $750 deposit from our month rental, June 1, 2013 to July 1, 2013. They will not respond to emails or phone calls. Comments on an earlier complaint list two other individuals who have also had their deposits withheld. So, we are not the only victims.

Both LMS Realty and Ontario Travel Suites have unlisted business addresses; therefore, Small Claims Court Plaintiff Claims can not be served against them. Plaintiffs have no recourse to resolve the issue of the failure to return the deposit.

Update by Charles Drive
Oct 06, 2013 7:58 am EDT

Ontario Travel Suites advertises themselves as "Luxury Furnished Executive Suites". We were told that we could not move in until after 7:00 pm because the unit we paid for was being cleaned. Attached are photos of the unit taken when we moved in. Decide for yourself if our unit was luxurious and clean.

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Fed Up with them - REALLY
US
Feb 03, 2016 9:31 am EST

We rented 1356 Charles Drive in Burlington. We were not told it was a sublease and lucky for us, we met the ACTUAL owners of the building when the top apartment had a leak into our apartment. We found out that Travel Suites had not paid their rent, but that their lease was going to end PRIOR to the lease we had with Travel Suites, leaving us with a furnished apartment, with out furniture (owned by Travel Suites). Luckily we terminated our lease and used our deposit of $750 towards rent and got out, but are still awaiting our receipt for the over $5400 we paid for the months we did occupy the apartment. Not only will they not respond to our emails, we know they received them as we notified them of mail we received and they did remove it from our mailbox. One of the bills was the utility bill, addressed to L.M.S. realty. We received it in October, and wouldn't you know it, but the last 10 days of our lease, we had no electricity or heat. Luckily we were out by then, but the owners verified this. Real nice during the Christmas holidays! These people are deplorable. DO NOT RENT FROM THEM. THEY TAKE YOUR MONEY AND RUN. Do not follow the law and should have their licences to operate revoked!

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4:25 pm EDT
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Ontario Travel Suites/Jim Osborne Failure to return deposit

We moved out of the apartment on July 1st and were entitled to receive our deposit back within 30 days. It is now October and we have received no cheque. Jim Osborne and Ontario Travel Suites have ignored our request for the return of the money due us. Jim Osborne and Ontario Travel Suites do not return phone calls or answer our emails. Has anyone else had this problem.

Read full review of Ontario Travel Suites/Jim Osborne and 7 comments
Update by Charles Drive
Feb 01, 2014 10:47 am EST

LMS Realty Ltd. and Ontario Travel Suites still have not returned our $750 deposit from our month rental, June 1, 2013 to July 1, 2013. They will not respond to emails or phone calls. Comments on an earlier complaint list two other individuals who have also had their deposits withheld. So, we are not the only victims.

Both LMS Realty and Ontario Travel Suites have unlisted business addresses; therefore, Small Claims Court Plaintiff Claims can not be served against them. Plaintiffs have no recourse to resolve the issue of the failure to return the deposit.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Metoo4
CA
Mar 11, 2016 4:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

1022 Waterdown Road
Burlington
Ontario
L7T1N3
Canada

Tel: [protected]
Fax: [protected]
Tollfree: [protected] hope it helps somene

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Andy Sky
US
Nov 01, 2015 9:58 am EST

I have had a same problem; how to do I get my money back or complain about their mal-buiness-practice? I have no idea. Can anyone suggest?

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Shazbat
CA
Apr 09, 2015 12:32 pm EDT

We rented an apartment back in July/Aug 2013 while we were in Ontario for business. We have tried to call from different numbers to reach Jim and no luck. They owe us a $1000 deposit. How are these thieves still operating?

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Neil Alexander
Saskatoon, CA
Jul 14, 2014 10:21 am EDT

The same has happened to me...they stopped taking my calls. Today I tried calling from another number and they took my call...and have promised a cheque...I wonder. How many times can they do this before it is investigated as a fraud.

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hb5hch
Etobicoke (Toronto), CA
Feb 14, 2014 11:51 am EST

I got a reply from antifraud centre, apparently, they collect complaints from people and investigation occurs only when there are sufficient evidences(large number of victims). So please report to anti-fraud centre if your deposit have been stolen. I also spoke with burlington police, as their property is based in burlington. Police said he cant get involved because this is bad business but not criminal. They didn't physically stolen our money and we gave them deposit. It appears to me that travelsuites know how to get by canadian law so they advertise a property then, steal deposits from people. I really want to stop them. Anyone has any ideas?

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hb5hch
Etobicoke (Toronto), CA
Jan 15, 2014 12:19 pm EST

We booked travelsuites in october and was supposed to move in on Dec 13. We cancelled our booking within 1 week and formally requested our deposit back. A guy called Frank kept sayiing he will have to wait till december to return our deposit and asked me to call back. After that he doesn't pick up the phone, never answers email except when we made a deposit he sent a confirmation letter and that's it. I have reported these people at anti-fraud centre.

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Renting in Burlington
Burlington, CA
Nov 05, 2013 10:07 pm EST

Yes, same issue happening to me - moved out August 31st and haven't received deposit back. Jim not returning emails nor phone calls. Don't rent from this company!

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