Peppermill Place Apartments reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Peppermill Place Apartments
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poor management
Stay away from this place. Management has no idea what's going on. The leasing representatives act like car sales men, they are all nice and "helpful" until your sign your lease contract, after that you are on your own.
The manager is never available, always busy or away to face the music, like she's tired of the hearing complains about the things that are wrong with the place.
Every time you go into the office to talk to some one they act like you are bothering them or they make you wait forever for no reason. Their attitude is that they don't really care about the residents.
These people forget that they even have a job because of US the renters.
Maintenance is very slow, it takes at least a week to take care of a problem...unacceptable! US, Customers are last in this the place!
The apartments are old, Yes! they are, but what make it horrible to live here is the stuff, rude and careless, they even tell you if you show up more than once about a problem that hasn't been addressed yet "I forgot to pass the message along" or around those lines... What? Seriously? "You forgot!?"
They warn you at the very beginning that if you don't change the electricity bill to your name they'll charge you $50 and even though when you changed it in front of them they still charge you for it later...it happens all the time. Whoever runs CONSERVICE "The Utility Experts" doesn't get the memo that you changed the electricity bill, so what's wrong with this picture? Or is another way to make a quick $50 bucks? Charging regardless if you did change the electricity bill to your name on time.
I call it BS and don't worry about calling Corporate or leaving messages neither, they don't bother picking up the phone EVER nor call you back just like the manager of this place, they are too good for you, so what can you expect then?... but they do show up apologizing on Yelp though, ridiculous... If you get to read this CORPORATE don't bother to answer it because I don't believe in your crocodile tears.
Get your people in some serious management training and at least hire some people that do care about their customer because that's what we are, all of you get a pay check because of US and many business go out of business because their management sucks, just a word of advice.. keep your renters happy and you'll thrive, show zero concern about them and you all will sink
Do not move here
My family moved here in August. Since we moved here it was one problem after another.
1. Couldnt move in because they had to make sure the apt was "perfect"
2. Apt was not "perfect". Carpet was sticky and dirty. Apt was just disgusting.
3. They supposedly checked if the apt was ok before we moved in.
4. Apt was not ok. Tub leaking, toilets running, leaking roof, broken thermostat!
5. More Knicks knacks. Door is hard to lock, cabinets broken, so on.
6. Knobs fall off the drawers in kitchen and it takes them 3 months to fix.
7. Turn on ac and it's burned out!
8. Chain broke on the toilet.
9. Bathroom flooded because chain is too short.
10. Whole house is flooded because the other bathroom and due to chain too short.
In the end...I'm sorry it was your fault because you clogged it. Wow really?! Just horrible. Bad management.
When I moved in I gave a list of issues to the office. The dryer took 2 months to repair. The door is hard to lock and it has not been looked into. There is clearly water damage in the bathroom ceiling and they just painted over the problem area. You can see the bubble in the ceiling and they consider this issue repaired. The front gate is always open and the back gate breaks every week since I have been here (so much for residents security).
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