Plasma Innovation Cookware reviews and complaints

Their 20 year warranty is just lip service. Any performance loss is blamed on the customer instead of product defects. The high cost is a total rip off since the pans do not last any longer than ones costing a tenth of their price.

could 't agree more, I had a similar experience. Buyer Beware! Do not ever buy from Plasma Innovation

I bought a frying pan with lid from Plasma Innovation at one of the health shows in Toronto, probably over 9 years ago. They touted the benefit of using it without oil, and that is why I bought one in spite of the rather high price. But when I tried it at home, things would stick. Then I remembered that the sales rep doing the demo had been doing something with cheese that he wiped all over the inside of the pan, just before his demo about the non stick feature. So I realized that the cheese must have left a residue of fat, and then he showed how to fry an egg without oil. Probably a little sales trick I had fallen for... From then on we have always been using a small amount of oil, way less than would be required in stainless steel pans or pans with enamel or corning ware. I must say it is our favorite pan and it works great, to this day. Yes the underside is discolored and looks a bit grubby, but so do all our pan bottoms after many years of use. The inside is fine.
My experience with plama in terms of warrant has been positive. The lid cracked after a couple of years because of our mis use . I drove to their store and they sold me a new one at a good discount.
I have since wanted to buy another pan from plasma, but have shied away because of the many the negative reviews. I wonder if I have been just lucky with my purchase, or if years ago they produced better quality, and it has deteriorated over the years, which is not uncommon.

I just bougt one : ( Should have waited and done more homework. So hoping this one works out for at least a few years given the high price! So glad I didn't buy more. My husband loves to cook and is so excited to use it this am. I am not sure I should tell him what I havve found out! Time will tell but will never buy or encourage another to buy until I see for myself how it performs with good care. Thanks for posting and warning others!

If I have read all these complains, I would not buy the pans from them!
I bought two pans on the cooking show in Vancouver 5 years ago. One of the pans surface has cracked since last year, (4 years of use), I sent my receipt with photos to the Plasma Innovation company, they denied this quality problem. They told me that I burned bottom! I wonder, they don't even know how I cooked! How do they know the crack was from the over heat?! Anyway, they refused the warranty service. Now, I have this stupid, expensive pans in my kitchen doing nothing! What a waste! I try to find the manufacture, but there is no such contact. They claim the pots were manufactured in Germany, but, there is no information about it. The only thing I can do is to bring the pan to the show again to question the sales person there, or give people a different "show"!

Same comments as above. Not too impressed with the "Plasma innovation." The pan was great for the first few months, but over time and use deteriorated like any other pan with a coating. Don't waste your money.

BTW "Dave Cooper" is a plant, bc I found the exact same comment on the Homestars website http://homestars.com/companies/220455-plasma-innovation-cookware

I purchased their cast-soup pot with lid about 1-2 years ago at the CNE in Toronto. At the time, the sales man told me that this pot came with a lifetime warranty without charge. I take very good care of it but now the bottom has become discoloured and is losing its non-stick. I called the company and they told me that I should have read the fine print of my bill stating that if I did not pay for a warranty, the pot would be replaced within 5 years at 1/20 the REGULAR PRICE (I got a discounted price, so I have to pay the difference) times the number of years of use. On top of that, the customer service rep, CHRISTINE, was VERY RUDE when speaking to me. This company is a complete rip off and has the worst customer service imaginable. NEVER BUY FROM THEM!

PS I can't help but wonder if Dave Cooper doesn't work for Plasma (maybe he owns the company). Just a thought folks.

I have had my pan for four years, and I wash it carefully in warm soapy water with a cloth, rinse it thoroughly and it too is chipping on the inside. It started with tiny specks that are now turning into little bare spots. And by the way Dave and Plasma, I don't use metal implements. Dave has been lucky with his pan and perhaps doesn't use it as often as the rest of us. Mine gets used everyday. I was thinking of sending my daughter one of these pans as she is also very health conscious and doesn't like teflon pans, but I don't think that I will waste my money. I will also not buy another of these pans. When it gets bad enough and I feel ready to replace it, I will give my money to some other company.

Just stumbled upon this website.
Must say I disagree with the comments here. I have had my Saute pan and fry pan for over 3 years now. They work just as brand new.
Tried it in the oven as well. Lives up to to its name.
Was disappointed by the nasty comments people spend their time writing here. I would rather go and wash them, perhaps they start performing as they should!

DO NOT BUY PLASMA COOKWARE! BUYER BEWARE!
This company is scamming it's customers! This cookware DOES NOT live up to it's claims!
I bought a frying pan from Plasma and after 6 months it began to loose it's non-stick surface. The coating is starting to peel now too. Food gets burnt on very easily even with proper cleaning. I sent in a picture to Plasma and they said they wouldn't replace the pan due to improper cleaning. What a joke...like I don't know how to wash a pan. I then contacted the BBB (which apparently I wasn't the only one- Plasma unsurprisingly has many complaints against them), which Plasma refused to fully respond to my complaint through them too. They offered no solution, no refund. They clearly do not want to stand behind their product. So after spending almost $300 on a pan I could only use for a few months, Plasma will do nothing to compensate me. They have even stopped answering my emails. I will never purchase a product from this company again and would not recommend them to anybody. It is unfair how they scam their customers. Warn your friends/family not to buy from them. I wouldn't want them to make the same mistake I did.

I purchased a fry pan 2 years ago. The non stick surface began to bubble up and come off. I sent photo to Plasma along with copy of invoice. They agreed to replace the fry pan but...since I paid a reduced price (discount) I would now have to pay the difference (about $45.00) plus the shipping costs to Toronto. Plasma would pay the shipping costs for the new pan. This is unacceptable. Why should I lose the discount because the pan is faulty? Why should it be my responsibility to pay shipping costs? This is not a company I would ever buy from again. For the same price I can buy more than 10 frying pans at CTC or Zellers or WalMart. Since most non stick surfaces last 3-4 years, that is more than the current 10 year warranty on these pans for the same price.