Platinum Parking reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Platinum Parking
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Rorie Street Parkade
No stars
No stars. I park at the Rorie St parkade every Tues, Weds, Thurs for 10-12 hours for work. They make lots off me. I weekly have problems with the gate not opening even after you pay. It happened again today & there happened to he a staff standing 10 ft away...which us shocking b/c it is impossible to get anyone at their 8** number on the website tells you to leave a message then tells you it's full..lol. So the staff demanded to see proof of payment via lookingvat my bank account to verify the payment went through. I was not comfortable showing him my banking numbers at the top of the screen and then he wanted a photo of it which I said no way! Then he held me hostage and wouldn't open the gate for 20 minutes. I didn't know that they can detain then ask to document personal info that is super vulnerable to fraud then hold you hostage cuz you won't give him your name & number on the back of the ticket. I ended calling 911 and he finally let me out!
Desired outcome: Fix that gate and adhere to the law you can't just hold people against their will. Especially if they've complied with the contract; once parking is paid for, you free to leave.
Parking Lot
I went to this building and the ticket machine was asking for a cupom code. Which I did not have and I did not even know what that was.
I stayed there and it happened with more other 3 people. On their instructions they never mention where to get this cupom code. They fine me in 95bucks. Why you guys don’t mention what is this cupom code? Or even where get it? I think can just think of a scam. They hide information to drive customer to make a mistake and then pay the fine.
Desired outcome: It happened at 250 N Orange Ave, Suite 780- Orlando FL 32801
Horrid customer service
I received a parking ticket at an apartment complex even after I had been clearly authorized by the leasing office to park in a "Future Resident" space. I wrote Platinum with all the details of the incident, including the fact that I am handicapped and my placard was clearly displayed. They simply refused to take those facts into consideration and insisted that I pay the ridiculous $70 fine. Based on the facts, it will hopefully cost Platinum much more than $70 to obtain a judgment against me and adversely affect my credit report. I have no intention of being "strong-armed" or bullied by this company, especially when their conduct and correspondence was extremely rude and unprofessional.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lets see if I have this... You parked in a spot that was reserved but not for you... You also say that you got permission from the leasing company AND it does not matter because you have a handicapped placard anyway... WHY would you have to throw in the fact that you are handicapped to make your point? All you did was make all of the rest of us handicapped people sound entitled.
Pay the ticket and get on with your life... And by the way, You know the feeling you get every time you see someone parked in a spot that is marked for us... That's how people feel when you park in a spot RESERVED FOR THEM.
Fraudulant Business Practices
Platinum Parking is contracted by my apartment managment to monitor our parking lot. They have recently issued a false ticket to one of my guests; rather than cooperating to have the matter resolved they revert to quoting policy, circumventing the details of the ticket and have proceeded to lecture me on conscientious parking practices. Our lot has over 250...
Read full review of Platinum Parking and 12 commentsGiving a Voice to Consumers
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