Pointe Pest Control reviews and complaints

Very agressive sales. My husband fell victim after telling him to say no. I will hope for the best and post whether outcome is good or bad.

I had a Pointe Pest Control rep ring my bell in Portland, OR tonight...with the bell located right beneath a NO SOLICITATION sign. The rep told me that her boss instructed her to ignore any such signs and ring the bell anyway. She claimed that some of my neighbors were using Pointe, but could not identify any of them by name. I chased her away. What a business model. Total disrespect to homeowners who want to avoid cold callers.

Pointe Pest Control is in our neighborhood now. They came to my door despite the fact that I have a no soliciting sign at eye level on my door. They proceeded to give their speech. He initially told us the people across the street were going to use the service, but later in the conversation he asked what their name was! We have another Weed & Pest Company coming out soon to do our weeds in the back and if we want pest control we will have them do it. We explained this to the salesperson. He completely ignored my husband and continued to put the pressure on for him to accept his service all the while staring all around the eves of the house like the place was ready to fall down on his head. My husband again said no, we do not need your services and the sales person continued to put the pressure on. The man would not take NO for an answer! Finally my husband said, "No thank you" and closed the door in his face.

Now I see them across the street talking to the neighbor who they said was going to use their services, whose name they did not even know. I should think she signed a contract. The guy must have amnesia.

I worked for Pointe as a technician. They don't just scam their customers they also scam their employees. I was promised a certain amount of money and was not paid not even half the amount. I was shmoozed into working for them and promised a bunch of benefits and bonuses, non of which I received. The sales reps that I worked for were allowed to tell the customers anything they wanted, and when I came to the customers house I had to deal with the disappointment and frustrations. I had a checklist to review with the customer that the sales rep should've talked about before signing the contract. The technicians and office workers are treated very unfairly in comparison to the sales reps. That's probably why when you call you get attitude because any complaints get thrown on the office workers and techs and not the management or sales reps. This company is a scam. If a sales guy comes to your house say no and shut your door. Don't listen to a thing he says. He will promise you all sorts of things, and make the package sound to go to be true. When in reality it is. I am very disappointed and frustrated with my experience with Pointe. I wouldn't recommend this service or company to anyone, even people I don't like.

SCAM/FRAUD - DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!

Point is terrible. They billed us for work that they never performed. Then fought us over the bill. This seems like an unscrupulous company.
Their "sales" people seem like apples from the same tree. Sales people who aggressively make you feel bad? That's no wining strategy in my book.

There contracts are bogus! They use high pressure tactics to sell the service, and are NOT CLEAR that you can not cancel it without paying an outrageous cancellation fee. Buyers beware, this is no deal! Will file my complaint today!

Be sure to file a complaint with the Better Business Bureau and the Attorney General. Pointe Pest Control lost their BBB accreditation due to a large number of complaints being filed by consumers: http://www.bbb.org/chicago/business-reviews/pest-control-services/pointe-pest-control-in-west-chicago-il-88019857 The Consumer Protection Agency is also aware of their fraudulent practices. The key is the volume of complaints. You must go online and file your complaints to ensure this company is taken out of business and stops defrauding customers.

I've had a similar, very negative experience with Pointe Pest Control out of West Chicago, IL. When I joined, I asked to be notified prior to each service call, due to my busy schedule. Last week, I came home to a bill for $105 worth of service on my door, but did not receive any call or voice mail notifying me that service would occur. When I called the office and explained this confusion, I received a stand-offish reply from the manager that they did call and it was their policy to go ahead with service--we could always schedule a follow-up to do the inside of the house. I explained this was not what I agreed to. Since I'm not to use to this type of customer service, I said this would be my last service and that I wanted to cancel any future ones. I was then told in a defense manner that there would be a $150 early cancellation fee. This was like adding insult to injury, since the reason I felt compelled to cancel was because of their inconvenient service style and poor customer service response. As I explained how poor this way of providing customer service was, the manager proceeded to get more and more hostile with me until he actually hung-up on me! Utterly amazed at this response, I called back to explain my extreme dissatisfaction and unhappiness with being treating so shabbily and wanted to talk to the company owner. The defensive manager cut me off, telling me that to end this once and for all, he would cancel my service without a fee and that would be that (saying it in a condescending and terse manner). I told him to send me a letter stating as much.
I've never, never dealt with a more unprofessional company without any regard for what customer service actually means. They appear to treat customers with utter contempt and with no respect or consideration. I would advise anyone who cares about good, honest service would do wise to steer clear of Pointe Pest Control. I'm sure there are plenty of other exterminators that will be happy to give me better service for my money.

I signed up for service for the year and as a landlord booked every single appointment. After the service was over Pointe showed up one morning on their own, without my consent, and billed me for an extra treatment. My tenant didn't question it because he thought I had scheduled the appointment. The manager swears that my tenant was the one that called and scheduled the appointment. I have a really hard time trusting this company and will not recommend them to anyone.

Oh my God! The same thing happened to me! What a bunch of con artists! They are now trying to charge me for services they NEVER provided! They sent my account to collections! For something they NEVER did! I'm glad I found this site. I'll print all the feedback and send it along to the collections agency and to court if needed. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD NUMBER!