Prometric reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Prometric
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Prometric remote proctored HESI A2 exam issue
I was scheduled to take my HESI A2 exam on December 26th, 2023, at 1pm via remote proctoring. I had this exam scheduled at least a few weeks in advance and the cost of this exam is not cheap. The nursing program I'm applying for I'm only allows 2 attempts per year. This exam is extremely important for my education along with future career. After going...
Read full review of PrometricDSST testing and transcripts through Prometric
I took an online DSST exam for Introduction to Law Enforcement in late August 2023. I passed the test and received a passing score report. I then tried to have my transcripts sent to my college to receive the course credits. I was told by Prometric customer service that they had sent my transcripts to the "wrong" place within their company and they were...
Read full review of PrometricDSST Online Exam Transcripts
I took my online DSST exam on 08/30/23 and received a passing score report. I then tried to have Parchment send my transcripts to my school for credit, however was told that Prometric had a hold on my information because there was "No match" for me. I have my score report confirmation number and copy, however nobody seems to be able to get back to me or know where my transcripts are. Would someone please be able to contact me at [protected] for assistance? Thank you.
Desired outcome: I would like my transcripts sent to my school, so that I can receive credit for the course.
CNA License
I was initially making an effort to contact prometric to get a reprint of my license sent to me in 2022, only to find out upon checking, my status wasn't updated on the prometric website, it is not reflecting the newly issued license that expires in 2024.
I want to know why and how this error occured and how long it will take to get to the bottom of this?
Desired outcome: A reprint of my correct unexpired license and for it to correctly reflect when being checked by employers.
Lack of tech support help with their prometric testing app freezing up and no tech support help after april 1, 2023
On April 25, 2023, Tuesday @ 3:30 pm. I was scheduled to take a test given by the state: Nurse Aide Registry | Texas Health and Human Services. And scheduled my Clinical @ Houston Community College for May 19, 2023, Friday, @10:00 am. (My trouble all started around 9:30 am. on Tuesday 25, 2023, trying to get the Prometric Testing app up and running, I did...
Read full review of Prometricno privacy
hi!
My name is Digvija Sajja.i gave my CAT 2010 on 19th December and my centre was G.L.BAJAJ KNOWLEDGE PARK III.from the past 2-3 days i am getting calls and messages from an unknown number.He claims that his name is Deepak Pathak, he is a test centre administrator, he took my finger prints and my image.i feel threatened coz he has all my information including my address, ph. no. and my college address.please help.these prometric people should keep the info. of the students secure right?
my email [protected]@yahoo.co.in
The complaint has been investigated and resolved to the customer’s satisfaction.
cna test scheduled
Prometric send me the date and location to register my fingerprints in order to take a CNA exam.After two months of repeatedly phone calls and e-mails they said there was a mistake in my last name and later they told me twice, I should call at the Technical School to get the Exam's date, but the school said that they are not the proper institution to schedule the date, but prometric.How can a goverment institution be that inefficient, and nobody care of it?I thought that I have left innefficiency and bureaucracy in Cuba. Can somebody help me to solve this situation?
The complaint has been investigated and resolved to the customer’s satisfaction.
sent wrong test
Prometric sent the wrong test to their testing center and would not reschedule my test until several weeks later.
The complaint has been investigated and resolved to the customer’s satisfaction.
Prometric should not be able to have a monopoly over testing. Twice they sent me back my application that was sent in on time and said that the credit card was not valid. It works for everyone except them. One of their employees said that it was because they put in IA where we are taking the test instead of IL where the credit card is registered. I live on the border and need an IA contractors license. Of course Greg the office manager will fix it so you can take the test if you send double what the cost of the test is plus some. The hold peoples lives and futures in their hands and then try to extort money from you? I can go back to square one and take the test 6 weeks later 5 hours away and probably have the same problem with them saying the credit card is not valid and trying to extort money again plus a 5 hour drive! Prometric should not be in business! Everyone please file a report with the Better Business Bureau.
When I was taking exam in HK, I have finished a lab question and then the connection with their server has been failed. I have waited there for around 2 hours, and then I need to re-schedule my exam and lab 1 will not be marked. Also, I need to call Prometric centre directly to re-schedule it. (Very bad service). Then, I called for several times in several days, no one can help and confirm me the exam date. They just replied that it is techincal problem, we cannot solve it...what the hell. 100% bad quality and service
Terrible service
Prometric has been completely unprofessional. Attempts to get vouchers for several weeks have proved futile. The North American representative does not return calls or emails and constantly promises she will look into it "tomorrow" but never does.
Read full review of Prometric and 24 commentsGiving a Voice to Consumers
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