Pumpagents.com reviews and complaints
pump cam
Order placed April 20, 2016. Order still not received as of June 3, 2016. Attempted to contact the company by email 4 times and by phone 3 times leaving voice messages. No response. Their website shows the part shipped April 27th for delivery on May 2nd. Their website is blank on the portion titled "tracking info". Total lack of response as to why I have not received the part. They charged my credit card immediately. Rip off company with no customer service. Avoid this company.
Country of complaint: United States
Address: Clearwater Fla
Website: pumpagents.com
jabsco 31610 series jabsco part no for the “(2) valve kit” is [protected]
Lesson learned!...If an online dealer does not have a phone number that you can call(before your order!) and a real person picks up identifying the vendor...then DO NOT do business with them. Like the other reviews...I emailed numerous times with no response. I researched and identified their website mistake and hence wrong part being sent to me. A snippet of the details:
The Jabsco 31610 Series Jabsco part no for the “(2) Valve Kit†is [protected] (not part no [protected])
Part [protected] is the “(3) Diaphragm Kit†for Jabsco 31605 series pumps. Your web site wrongly shows [protected] as “(2) Valve kit†for Jabsco 31610 series pumps.
Country of complaint: United States
Address: NO CLUE
Website: pumpagents.com
Product never received
Believe what you read about this company. We recently ordered a water pump that we never received. Our credit card was charged immediately and a month and a half later we still did not receive our part. We left at least 5 voice mails and sent at least 5 emails with not a single response. We finally had to work with our credit card company to contest the charges. It is important to our business to be able to make repairs in a timely manner and PumpAgents.com really held us up by neglecting to send us the part we purchased. Please, never order from this company.
Company Business Name: PumpAgents.com
Country of complaint: United States
Address: unsure, unsure
Phone: 888-508-3339
Website: PumpAgents.com
failure to refund money or replace product
I ordered a pump housing from this internet company. I received the wrong product and followed their detailed instructions for returning the product. I never received a refund for my purchase. About a month later I sent them an email showing they had received the return product and that it was signed for by one of their employees. I offered instead of refunding my money if they could replace the wrong part with an inline water filter and they could keep the difference. I never received an email back nor any compensation from them to this day. I guess they figured to go ahead and just keep my fifty bucks. After doing some research, this company has several complaints for taking money. This business is a RIPOFF heed my warning and stay away!
Company Business Name: pump agents.com
Country of complaint: United States
Address: Clearwater, Florida
Website: pumpagents.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Depco Pump is a fulfilment company for PumpAgents. We are not affiliated with them in any way. Any problems with orders should be dealt with through PumpAgents.
i have their info they operate through a company in clearwater florida called depco pump 2145 calumet st.
[protected]
I work for a very large church and we needed a new water pump for a carpet extractor. I ordered the pump from pumpagents.com. They were very quick in giving me info that the pump was back ordered for 2 weeks which was fine because of the savings of the pump. They charged our card for the pump and we have not heard from them since. I was able to see that the estimated delivery date was supposed to be today, but now there is no info on their website about my order and they will not answer their phones. Thank the Lord that we used an American Express card. Do not use this company as they are not legit and will not do anything once payment is received.
Failure to communicate
I ordered pump repair parts from this company on 7/7/09. Ten days later, I sent my first email reconfirming the delivery address as the order was late. I did not receive any confirmation from the company that they had received the email. I sent 15 additional emails asking that they contact me because I felt the order was late.
They never responded to any of the emails. The part arrived 5 weeks after order with no explaination of the issue. They never returned any email queries.
The company does not list a physical address and does not have a phone number.
Company Business Name: Pumpagents.com
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pump 4/3/17. They sent a confirmation stating I would receive it 4/11/17. Today is 4/19/17 and no pump yet. I've tried to contact them by e-mail but no response. I found thee phone numbers. [protected] or [protected]. The first is out of service and the second is an answering machine. This guy really sucks. DON'T ORDER ONLINE FROM PEOPLE WHO DON'T HAVE AN ADDRESS AND WORKING PHONE NUMBER. I'm going to wait a few days more and contact my bank to reverse the credit card charge.
I ordered a pump body for a flotec 4022 waterpump. My pump is a 4022-10 making the pump body different from the 4022. I tried to contact Pumpagents for an exchange but they will not respond. I cannot find a phone number. the packing slip does not give a return address so it's impossible to contact them by phone or snailmail. It's companies like this that make it hard for ligitamate online companies to do business.