Riverstone Residential reviews and complaints
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No ethics
I stayed in the apartment, paid rent on time and no issues till I asked to move out. After the move out they put lot of charges on us.The management is misbehaved, never listen to you and always tell their own story. We spoke kevin parker of riverstone groups against it. I had taken the pictures after cleaning and kept them as proof. He initially told he will look into it. But after few days, he was so bad, loud and rude. He started shouting even. This is one of worst residential groups to stay.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
WOW where should i begin. Well when I moved into Millbrook Green Apt. there was two ladies Lucy the assistant manager & Paige whom was the Manager. Both of which where fired for stealing Money from the Company, and residents. With-in a few months there is a new gentle man walking around the office. A new manager. This person Never sent a formal letter to...
Read full review of Riverstone Residential and 1 commentUnfair Housing Practices
Let's see..Where should I start...If you want incredible incompetence, bait-and-switch tactics, and to have your signed lease contract breached for absolutely no reason, then sure, go for the Georgian.
First, I was given the keys to the wrong apartment when I came to the Georgian to view a studio. The Senior Leasing Agent gave me keys and sent me, unaccompanied, to an apt. for viewing. As I'm turning the key and pushing open the apt. door, all of a sudden the door flies open from the other side and a lady, looking very startled, yelled " what are you doing' " and stated that she thought I was trying to break-in and that I was "lucky" that she didn't have a shotgun. After profusely apologizing to the tenant, I went back to the leasing office, bewildered, and told the agent what happened. Her response was to look surprised and say "oh, there was someone in that apartment'" She then gave me keys to another apt, proclaiming that this apt was definitely available. I went to see it which took all of about 10 minutes, it looked good, and came back to the office and asked to reserve it, sign the lease and put down my deposit. But I was told that the Senior Leasing Agent left and that the office would hold the apt in my file as long as I came back the following day.
I came back the very next day, told the Senior Leasing Agent I liked the apt and was ready to sign, but was then flat-out told "oh, sorry, i accidently let you see the wrong apt" and that if I wanted it, I would have to pay $200 extra over the price she quoted me the day before. At this point, I was so frustrated that I told her no and decided to leave.
But...I guess because I had been looking for a place for a long time and had exhausted many of the more pricey, less convenient options in the DC-area, I decided to give the Georgian another chance. I figured maybe this Senior Agent was a fluke or having a bad week, right'
Wrong.
I went back, applied and was approved, and then signed for an apartment with a different Leasing Agent and was told the apt would become available for move-in on the first of the month. I was told that the tenant hadn't moved yet, so I couldn't view it at the time but was assured that I could come see it closer to my move-in date once it was unoccupied. I put down a $300 deposit and signed the lease. For some reason, the agent hedged on giving me a copy of the lease I'd just signed, but i insisted and was finally able to drag a copy out of him before leaving.
All seemed to be going well...Until I made a general phone call to the leasing office mid-month and was surprised to learn that, lo-and-behold, my apartment would not be available on my lease start date; and that it would still be occupied at least several days afterwards. Noone could tell me how many days "several days" was going to be. All they could tell me was that there was no way I could occupy the apartment I signed for on my lease. Confused and irritated, I made another in-person visit to the Georgian leasing office to find out what was going on and was told yet again by the Senior Leasing Agent (yes, Ms. Wrong Keys herself) that I could not occupy the apartment on my lease start date. In fact, she went so far as to say that not only could I NOT move in, but they could make no arrangements for an alternate apartment or guest suite (standard for tenants in this situation) because none were available; and that I would be subject to a rent increase if I was to move-in after my lease start date.
Seriously. The Georgian officials told me that they would raise my rental rate written into the terms of my lease if they were to move me in after my lease start date, even though they were the ones forcing me to not move in on the date of my lease. And to top it all off, the Senior Leasing Agent was rude and dismissive and told me that "when it rains, it pours" in reference to my problems at the Georgian and that I should go live somewhere else. Wow. I'm floored to say the least.
At some point in this whole process, the Leasing Manager gave me what I guess he considered a valid reason for why I couldn't move-in: The apartment was still occupied by a tenant who had a unique type of lease where no notice to vacate is required; and since this tenant had not given them notice on their decision to stay on much longer, the leasing office didn't know that the apartment would still be occupied when they gave me the lease to sign. (I signed the lease more than a month before.)
Ummmmm...Why would you offer an apartment and even go so far as to set the lease, for apartments in which you have absolutely no idea of when the previous tenant is leaving' And even if this was the case, in an 800-unit complex, why not place me in a different apartment at the same rate' The fact that I held a lease and was first told that, "NO", there were no alternate apartments available to accommodate me and then later told that same day, "YES", there were apartments available - but only if willing to pay at a different rental rate - screams bait-and-switch to me.
So, to make a long story short, I was never given any real reason as to why I was denied the apartment even with a signed lease in hand(their claim that the current tenant decided not to leave is NOT a real reason to me) and the Georgian agents never once offered me my application fee or security deposit back on their own accord. I reported the Georgian and Riverstone Residential Group to the Montgomery County Housing Department plus others because of their contract breach. I had to contact their upper managers and open a case with Montgomery County in order to get my payments refunded/returned, which I did receive.
Pure incompetence and utterly criminal. My advice' Get copies of anything and everything you sign at the Georgian.
The Georgian advertises itself as a "luxury" apartment, but no luxury apartment should operate in this manner. If you want to sign a lease, pay a security deposit and pay application fees only to have them utterly breached and invalidated, then the Georgian is the place to be. Or if you like disorganized, incompetent, utterly disrespectful office staff that can't place the right keys, loses paperwork, etc then maybe the Georgian is your style. Don't let the pretty veneer fool you
The complaint has been investigated and resolved to the customer’s satisfaction.
there have been certain tenants allowing there friends and family to bring viscous pit bulls on the premises to intimidate me and my daughters. apt d-6, b-4, u-4, u-6, f-15, b-1, s-17, s-1 there's 30 other units involved. when i complain about this gang stalking and harassment and bulling. it gets worse for me and my daughters. when i have complained Vanessa and Kathy would take up for these tenants. they have yelled at me and hung up in my face. I've been in touch with fair housing and the Tacoma police and gang unit. just as well as our legislator about the gang bulling. and also i caught Rico the maintenance man following me around a few times.and i caught him outside my daughters bedroom window!i discuss this with Melisa the manager yesterday. and today they put a 10 day notice on my door!
to whom it may concern, my name is laronda majors. i reside at 3815 north pearl st. apt b-2 ta coma, WA, 98407. the reason why I'm contacting you is because.I've been a tenant at northpoint@creekside apt for 18 month! Ive, been stalked and harassed by tenants that's involved in gang activities. i have turned in proper statements and police and case numbers against certain tenants. and the assistant managers Vanessa and Kathy have been taking up for these tenants! I've contacted the police and gang unit about the gangs stalking that's been going on sense the 2 months that we moved in.. and there allowing for these people to right false statements about me. when i had complained about these residents. Vanessa and Kathy would say i know these tenants and there not like that! police told me its your managers!
Bad service
I live at an apartment complex. It has a four story garage attached to it.
Last night a brother/guest of one of the tenants set fire to a resident's car. He didn't know the resident, but just chose his car. The fire grew and torched/totaled 2 other cars and and ruined a few others. The fire alarms in the building never went off. An alarm went off in the parking area, which no one heard as it was obscured by metal doors. The fire trucks didn't sound their alarms either. It was around 2:00am.
Apparently, residents have complained to management numerous times regarding this group's drug parties on the roof. Last night a few cars were vandalized on the roof as well. It is interesting to note that the police officers knew these tenants by name.
There have been a number of door kick-ins, car window breaks, and robberies. The gates are often broken and solicitors frequently knock, leave flyers, etc.
What is really dismaying is that the management has done absolutely nothing to inform the residents. To a person who's car was totaled, a staff member said something along the lines that they were not responsible any more than his parents if something like this were to happen at his parent's house.
Does anybody know:
-A decent lawyer for these 4-6 people who have had their cars seriously damaged or totaled?
-Wether or not an apartment has liability for damages occurring on their property?
-Wether or not this is just cause to break a lease due to threat to security and safety?
This is a Trammel Crow/Riverstone Residential property called Alexan Bunker Hill.
The complaint has been investigated and resolved to the customer’s satisfaction.
Being Targeted
I live in the Shenandoah apartment complex in Sacramento, CA; it is managed by Riverstone residential.
We also have mold in our bathroom on the ceiling, my sister who used to live in the same complex years ago also had mold in her bathroom, but also in her daughters room on the floorrug, and in the hallway on the walls. Recently we received a sixty day notice, with many false allegations. The manager stated that we had an altercation outside of our door last year in May and this Year in June.. ummm this is news to me and I live there. This allegation is FALSE. There were two times this year that the security guard was sent to our apartment. The first time there was a complaint of noise in the BACK we live in the VERY FRONT.. my son answered the door and the security guard stated he was checking we were there so he could vouch for us. The second time the security guard knocked on our door at 11:06pm and stated there was a complaint of noise coming from our apartment, my oldest son was on the front porch talking to the neighbor next door in a normal voice, my baby son was asleep on the couch.. we were not making any noise. Three days later we received a warning notice of making noise. I called the manager very upset and left a message I stated so no matter what if there are complaints we will be blamed, the next day I called her in the office she stated she was just about to call me and was in a meeting with her manager but would call me back, she never called me back. This last Friday July 2 I received a sixty day notice, I was supposed to renew my lease, and had spoken to the manager and she stated we would do the recert and see, but now I have received this notice. We have also been accused of some really ludicrous things, someone cut a big circle in the wood in the mailboxes I guess in an attempt to get to the mail, not knowing there is medal underneath, it looked like a chainsaw was used.. well in talking to the manager about one incident she mentioned this incident I stated my children did not do this! she said oh no I am not saying they did it is just things are happening.. but why mention it to me. The other incident was child broke the fire extinguisher glass I was outside coming home from work I heard the glass shatter and saw a little boy running, as I was going up the stairs to my apartment the neighbor opened the door and looked at me, The next day the manager stated that she was told that my son broke the glass, I told her no I was outside and my children were not even on the premises, she still persisted, I told her no I told her what I saw, she stated well the neighbors reported to her my son Brandon had done it, I told her I DON'T have a son named BRANDON... so she finally backed down. I have been living on pins and needles for the past year now and I am ready to move but I am not going to let them put false allegations in my file. I hope that anyone else who is experience problems with this management company will complain also.
Illegal business practices
It would take a book now to include all but basically they have a very extensive and continuing problem with mold that is indescribable but I try. They do not follow policy or law. They come to your door and pound on it and threaten you if you mention their mold problem. They prefer the term dust! They manage and own properties all the USA. They are now being investigated. If you have any type of complaint please email me. It can only help. My whole complaint is on http://this-is-not-okay.blogspot.com. My email - [protected]@gmail.com
A woman living in Katy, Texas filed suit against Riverstone Residential Group for an incident involving black mold at the Jefferson Lake Apartments. Her case is in the Louisiana courts. Recently her attorney requires her to pay a $5, 000 to continue her case in court.
Yesterday, TWUSEA sent two investigators to Baton Rouge to begin an investigation into the allegations contained in the lawsuit because Riverstone Group owns Apartments in Auburn, Bainbridge Is, Bellevue, Bellingham, Bothell, Bremerton, Burien, Chehalis, Coeur D Alene, Everett, Fife, Issaquah, Kennewick, Kent, Kirkland, Lacey, Lynnwood, Maple Valley, Marysville, Mercer Island, Moses Lake, Pasco, Redmond, Renton, Richland, SeaTac, Seattle, Sequim, Shoreline, Silverdale, Spokane, Spokane Valley, Tacoma, Tumwater, Veradale and Yakima.
Because of the aggressiveness in the buying practices of Riverstone, there may be toxic mold in the environment associated with the property because like Baton Rouge, especially after Katrina in which dumped rain and seawater and high humidity-similar to Seattle’s environment, is the breeding grounds for Black Mold.
You should do research. They own some and just manage some. This is for investments and income.
Did you live there? You can email me at cms19ka@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Riverstone Residential appears to have a global practice of making fraudulent claims against individual security deposits such that your deposit will not be returned to you however well you take care of their appartments during your lease. They will claim damage to walls, carpets etc., refuse to return your deposit and then also claim you owe them money. At that point they will also threaten to damage your credit if you do not pay. I am sure that this is a national practice and issue but because the individual amounts are relatively small and usuallly the tenants are students or lower income people Riverstone gets away with this practice. If anyone has similar experience and knows of an attorney that would possibly be interested in exploring a class action suit please let me know.
Date: September 25, 2012
TO: Riverstone Attention: Rudy Lebrun [protected] fax and [protected] office
FROM: Albendia Sherrod former tenant at Vintage of the Plantation, 7735 Plantation Bay Drive,
Apt. 108, Jacksonville, Fl
RE: Fraudulent paper at Vintage Office regarding my notice to move
Mr. Lebrun:
I contacted you on yesterday when I received a certified letter stating I owe for the month of August 1, through August 15th, 2012. In addition, I contacted Vintage at Plantation and talked with Ryan who informed me that Tammy will get back with me over the discrepancy that I owe money for this period of time, when I contacted Ryan, I was informed that he would have Tammy contact me by 09’/25/2012. This did not happen.
On May 27th I went inside the leasing office and gave a verbal notice that I was moving, and inquired if there were any units for 3-bedroom available, and I was informed not at this time. My daughter went back because she was moving from VA to JAX (Military) and was told the same thing. I called back on June 3, 2012, (Sunday) and left a message on the answering machine, and then at Noon, I went to the office and informed Ryan that I will not be renewing my lease, and he asked why and I explained. Ryan said he noted the file on the computer, and that was all I was required to do. I went back on Monday, June 4th to make sure, because of concerns where Ryan does not complete what is requested, and due to the fact that since I resided at Vintage and having numerous new managements, I and all other residence have had to pay double on the water bills, with only an apology stating it was the fault of the previous owners. I had to pay twice, and this is double dipping, and somehow the records are not accurate.
I signed a new lease with Watson Reality to move into my new location effective July 15, 2012. I hired a moving company, and they moved me in on this date as well, and I have documentation to support this. I went to the front office (Vintage) numerous occasions at the beginning of July, and each time Ryan stated everything was ok and no further actions were needed. I asked Ryan to do a walk through, he told me that he was busy and asked if I destroyed the property, I said no, but I am having the carpet clean. He told me not to do it, but I did anyway. Your maintenance guy was asked by me to check the apartment and if he had any additional paint. I informed him that the former leasing personnel “Dickie” and Troy gave me some paint, so I will use to touch up all areas of the unit, and the maintenance guy said that I did not have to touch up, and everything was good. I went back (Vintage) again on July 28th and turned in my keys, even though I had moved on the 15th, the unit was vacant, and I placed the keys in the hands of Ryan. On 08/01/2012, I checked the payment (Vintage) website for bill payment for my unit, and it had 0 balance.
I received your call back on yesterday and explained my concern, and yes I was upset and I am still upset. Since I had not heard back from Tammy, I went to Vintage at 10:15 a.m. (09/25/2012) only to find, as expected, Ryan did not provide Tammy a message that I called, and another representative from another location (possibly Bartram Park/Springs) was reviewing my records on the computer. The computed stated that I gave notice on June 5, 2012, and she begins counting the days. Next, your other staff went to pull my file and notes were inside stating I did not give notice, which contradicts the computer. In addition, when reviewing the leasing agreement which is a legal documentation, I had signed in black ink along with the representative, but someone went back over the agreement, cross out my date of department to 08/15/2012 with a fresh blue ink pen and nowhere on this document I initial or agreed to this change. I told them this if FRAUD, and clearly if there are any changes to this legal document and I did not consent nor sign, then they committed a fraud and I want this matter investigated.
As you reviewed my records for the two years I was at Vintage, I had no history of being late, rent due on the 1st, and your company received payments on the 25th of each month, directly sent to you by my bank, and this is my pattern for the years I lived in apartments. I cleaned up the unit before I left, and on this certified letter, no damage was incurred. I was asked to pay double for the water bill, and I complied. If I had a pattern of not paying then it would be reflective on this certified letter or in your records. Because it is not, then your staff is out-of-order. I conferred with other tenants on today and prior to my department, and all of us agree that the problem starts with Ryan, and those that are not professional at the front office.
I have my new rental agreement, my moving company records via email, and my utility bill statement from JEA when I turned off the utilities on or around July 28, 2012.
I acted in Good Faith, and I want this matter resolved. I tried to resolve at the office, and was informed that I have to call you and then you call Vintage because they can only talk with you. However, I explained to them that I process all my rent payments, utilities, and 60-day notice with them, and it requires them to make this right, they refused. This is unprofessional, and I truly want this matter resolved. I strongly recommend that if you don’t have a procedure in place where your staff MUST provide former tenant a copy of their discharge, mandatory walk through, and any changes on a legal documentation must be initial or revised with new signature, then this should be considered to avoid any further complaints against Riverstone.
This is frustrating, and I want this resolved TODAY 09/25/2012
Riverstone Residential Group also sells your data, real time, to Experian. All RRG communities partner with Experian to capture your monthly payment behavior. Not bad if you are a good resident...or is it? If your data is incorrect due to false charges or other out of the ordinary management by the office staff of Riverstone, it immediately shows up on your credit report. Riverstone Residential Group's screening system uses Experian based credit reports to approve or disapprove your rental at any community. Therefore, if you leave one apartment community under the circumstances described in this complaint, then your credit score already reflects this real time even while you try to go through the legal process of fighting with them. You will most likely be automatically declined to rent at another Riverstone managed property or have a hard time renting elsewhere, due to the real-time updates to your score, via Experian, which Riverstone uses to approve or decline your application.http://press.experian.com/United-States/Press-Release/experian-rentbureau-to-receive-rental-payment-history-data-from.aspx?&p=1
https://katysexposure.wordpress.com/ Please review Riverstone Residential Group also sells your data, real time, to Experian. All RRG communities partner with Experian to capture your monthly payment behavior. Not bad if you are a good resident...or is it? If your data is incorrect due to false charges or other out of the ordinary management by the office staff of Riverstone, it immediately shows up on your credit report. Riverstone Residential Group's screening system uses Experian based credit reports to approve or disapprove your rental at any community. Therefore, if you leave one apartment community under the circumstances described in this complaint, then your credit score already reflects this real time even while you try to go through the legal process of fighting with them. You will most likely be automatically declined to rent at another Riverstone managed property or have a hard time renting elsewhere, due to the real-time updates to your score, via Experian, which Riverstone uses to approve or decline your application.http://press.experian.com/United-States/Press-Release/experian-rentbureau-to-receive-rental-payment-history-data-from.aspx?&p=1
Remember, Riverstone Residential Group is a fee management company. They do not own the properties which they manage.
This is so encouraging to hear that others are having the same issues. We moved out a few weeks ago and got the letter. They are trying to charge us for things that we actually put on our move-in checklist as damaged! They sent a fake checklist and tried to play it off like it was ours. When I called them out on it, they admitted that they had the original but refused to send me a copy. Fortunately I recorded my phone calls with them so when they try to lie about it they will be screwed. I had one call where Crystal started yelling at me saying i still owed rent money and then when she relized that she was wrong, she just hung up on me! Also, I haven't mentioned to her that I was living in their apartments while going to law school. I am filing a lawsuit against them next week for civil fraud, but I think there may be enough people out there to file a class action lawsuit as well.
ATTENTION ALL WHO HAVE POSTED HERE ABOUT RIVERSTONE THAT RESIDE IN WASHINGTON STATE
I WOULD LIKE TO HAVE EACH ONE OF YOU WRITE TO THE WASHINGTON ATTORNEY GENERALS OFFICE AND FILE A COMPLAINT AGAINST RIVERSTONE IN REGARDS TO BUSINESS SINCE I ALREADY KNOW IF YOU MAKE THE MISTAKE OF SAYING THAT YOU ARE A TENANT OR FORMER TENANT THEY WILL REFUSE TO BOTHER. BUT IF YOU SAY THAT YOU HAVE ISSUES WITH THE WAY THEY ARE CONDUCTING BUISNESS AS A CONSUMER THEN THEY HAVE TO INVESTIGATE AND WHEN ENOUGH PEOPLE FILE COMPLAINTS THAT IS WHEN RIVERSTONE WILL BE SUDE BY WA ATG AND THEN SWEET REVENGE IF YOU ARE INTERESTED IN REALLY PURSUING THIS IDEA CONTACT ME. I AM IN THE PROCESS OF FILING A FEDERAL LAWSUIT ON MY OWN. NO I AM NOT ATTORNEY BUT WILL HELP THOSE THAT ARE WILLING TO DO THE FOOTWORK.
skullyone@yahoo.com
if anyone needs possibly more than one witness and testimony from former employee's of riverstone regarding mold contact me at Trishosenbrock@yahoo.com...
We are moving the mold causes allergies which i did not have when I moved here. Riverstone in Fairview, Oregon is Chinook Way Apartments. Yesterday was Thanksgiving the unemployed piano tenant BANGED from 2-7PM we had a few ppl over the tv did not drown out the banging. This tenant moved in liitle while ago. When we signed the lease Jan said no instruments that can distrub others. We are moving asap other tenants told us the piano BANGING goes on all day sometimes up until 10. The BANGER played one song that we could barely recognize over - over - other times its LOUD jibberish why would management allow somebody UNEMPLOYED with a PIANO with walls and floors this thin' so thin air blows thru the walls and windows the heating bill is outrageous. if I'm home when banging starts i walk the dog when i return they are still banging. We work and feeel sorry for other teenants that work off hours. This is the Columbia building and this makes Riverstone Residential look very bad - DO NOT MOVE HERE.
My family of four (2 daughters age 3 and 5) have been living in an apartment owned by Riverstone Residential Group (Carmel House Apartments, Walnut Creek CA) and we've had a severe mold problem for a year and a half. We discovered during the winter of 2008 that the walls behind our daughter's headboards were thick with black mold. This is caused by the fact that there is no insulation in the external walls, so in the winter the inside of the external walls is very cold. When the warm interior air touches the cold wall, natural condensation occurs and the walls get wet (as does the carpet up to 12" away from the wall). If any furniture is within 12" of the wall, it restricts air movement and mold forms quickly. It doesn't matter if you leave the windows open, to "air out" the apartment. As long as the air inside is warm, it contains moisture that condenses on the walls.
We complained and they quickly came and cleaned up the mold (which was about 3 square feet, and thick, behind both daughter's headboards). We didn't have a chance to take pictures unfortunately. They promised to do something about it, but after a year and a half of false promises and inaction, the management sent us a letter saying that the "the problem with condensation on the windows" was normal and they weren't going to do anything about it. We were beyond frustrated by this blatant avoidance of the issue. We told them and contractors over and over again about the problem with condensation on the walls. We have 2 documented letters we sent to them, describing the problem, and specifically stating the problem is not the windows, but the walls. So we sent another letter explaining that they are ignoring the problem and just trying to avoid responsibility. A few months later we got a 60 day eviction notice. No stated reason. We will simply not be allowed to renew our lease (despite being model tenants with no complaints against us). Under normal circumstances that would be retaliatory eviction, but since our lease is up, they don't have to renew it and presumably are legally allowed to kick us out without any reason.
We know of 3 other neighbors (left, right, and above) who have had the exact same problem with mold brought on by condensation due to the lack of insulation in the walls. When I complained about being evicted they told me that they weren't evicting us, they were just concerned about our health and so that's why they won't renew the lease. At the same time, they told me that the contractors that investigated the problem said it would cost only $700 to fix the problem and blow in insulation, but "they weren't convinced that it would really solve the problem" so they didn't want to "set a precedent" (so they'll do nothing at all, even though they admitted there was a problem). They were "afraid of opening a can of worms", if they fixed our apartment, saying, "where would it end, we might have to fix others." Simultaneously they told me that it wasn't a problem with any other units (a lie). But if it wasn't a problem, then why would they worry about having to fix other units? And if they cared about our health as their "primary concern" then why don't they care about the the next tenants who will live in this same apartment after we leave?
It's all beyond absurd. They told me they would reconsider the eviction this past week, and my family waited anxiously, sick to our stomachs about the prospect of having to uproot the home we've made here the past 2 years, leave our friends and neighbors, move schools, look for another place to live that we can afford, etc. And after a week, they still hadn't given us word, despite my asking every day. So I called Sarah Fulk, the regional manager, and she said they had consulted with their lawyers and determined that they would not allow us to renew our lease. Evidently they know how weak the law is on tenants rights and figure it's cheaper to kick us out and face a lawsuit then to do the right thing.
I'm planning on contacting a lawyer, as well as circling a flyer to all the residents here explaining what the company is doing to us and how little they value the health and welfare of the tenants. And asking them to sign a petition to demand that they address the mold problem and insulate the walls. Also a second petition demanding that they allow us to renew our lease for as long as we are good tenants (we have no complaints, have a great relationship with the property manager and all our neighbors). I'm also going to tell our story to anyone who will listen, to discredit their name undermine their business wherever possible. I doubt it will have any effect, but what more can you do. It's unjust and evil.
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This company is horrible. I use to work for Riverstone, and they told me I was doing a great job. Well that was until I found out my child had cancer and I told them that she would have to come first. They wrote me up for coming in late because I took my baby girl to the doctor. This is the total 100% truth. You have the right to believe this or not. Just like you have a choice to rent an apartment from any place managed by them. A company that treats their corporate employees like garbage can not be trusted.
Amazing I too had the same experience with Kevin Parker at riverstone. Though I only spoke to him on the phone he is quite rude. I have been battling riverstone for nearly 2 years for an erroneous charge for damage that was there when we moved in. I even have the documents to prove it! They are very unresponsive...avoid!
Riverstone Residential Group also sells your data, real time, to Experian. All RRG communities partner with Experian to capture your monthly payment behavior. Not bad if you are a good resident...or is it? If your data is incorrect due to false charges or other out of the ordinary management by the office staff of Riverstone, it immediately shows up on your credit report. Riverstone Residential Group's screening system uses Experian based credit reports to approve or disapprove your rental at any community. Therefore, if you leave one apartment community under the circumstances described in this complaint, then your credit score already reflects this real time even while you try to go through the legal process of fighting with them. You will most likely be automatically declined to rent at another Riverstone managed property or have a hard time renting elsewhere, due to the real-time updates to your score, via Experian, which Riverstone uses to approve or decline your application.http://press.experian.com/United-States/Press-Release/experian-rentbureau-to-receive-rental-payment-history-data-from.aspx?&p=1