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8:58 pm UTC
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Sanderson Headers Parts had to be modified

I bought a set of Sanderson headers for a 1951 Ford Truck with a flathead V8 engine. Welds were poor as I thought they would be tig welded not mig welded. The drivers side doesn't fit because of the dipstick. I then look at reviews and there are others with the same issue, however they had a 5" piece cut out. By the sounds I need to modify the parts myself. One would think that the company would let it be known to the customer that the parts need to be modified for various application. Should have researched first not after.

Country of complaint: United States

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4:41 pm UTC
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Sanderson Headers bad attitude on customer question

contacted them by email 3 times with question about fitment of their headers to my car, they answered two emails briefly but i still didnt get the info i needed to be sure of the fit.so i emailed them the third time and they got iritated and basicly told me to f*** off in polite email terms.i guess they have all the business they need so ill buy else where and im sure they could care less.want everyone to be carefull with these folks im getting bad vibes.im not a bad guy i never said anything i thought would piss them off buy i guess i did .companys now a day should treasure potential customers how many customers can they afford to lose. offended in las vegas

Company Business Name: sandersons headers

Country of complaint: United States

Address: San Francisco, California

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1:53 am UTC
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Sanderson Headers shipping

I have ordered many parts from many companies and never had such a frustrating experince as with sanderson headers. on the 27th of april I ordered a pair of 26" exhaust turnouts for replacments of the ones I have because they got banged up a bit. I relized I had accidently ordered ceramic coated instead of the chrome I wanted, entirely my fault. I called your company and spoke to a gentelmen that said theese are no longer being produced and we have none in stock. I said darn, then I would like to please cancel my order, while on hold another gentelmen answered the phone I explained what was going on then he put me on hold. He came back 30 seconds later said he had a chrome set and changed my order and said he would ship them out. I explained what the first person I talked to said, but then explained no matter as long as the right stuff is on the way and would be in on friday the 13th which was perfect because I had a show on saturday the 14th. Friday rolled around and UPS had no pipes so I called sanderson headers again asking for a tracking number figuring they might have got to the ups hub to late to be put on a truck, so I was going to track them and pick them up from ups myself. When I but in the tracking number it said they had not been even recived by ups yet but a sticker had been made on the 27th when I ordered them. so I called sanderson again this time pretty frustratedand they told me they I would see them on tuesday or wensday I explained all the problems and got no help just was told if I wanted them saturday it would be an extra $145.00. This was just very frustrating you have great products and everyone I spoke with was pollite but my hotrod buddys and I will no longer be purchasing you products. its not worth the trouble.

Company Business Name: Sanderson Headers

Country of complaint: United States

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o07wray
Saint Augustine, US
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Feb 03, 2015 8:29 pm UTC

total trash.. My 4yrs old can weld better! Lied to about shipping, bought a brand new set, , after installing it, , IT LEAKED AT THE WELDED FLANGE! Total crap.. !