Sivitrol reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Sivitrol
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One month free supply but charged to account
Ordered my free 30 day trial of Sivitrol, I am from Canada, online June 12th arrived June 30th. Yup a charge to my visa on June 30 of $94.oo Canadian. When I ordered my free trial I was told I only had to pay shipping & handling which of course they took off my visa right away. When I complained I was told by customer service that "I should learn how to read"! have tried to cancel my "membership" that I never joined and was told "that line is down". What a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
product doesn't work
I ordered the trail amount for the cost of shipping and it was for 14 days. But I never received the product until after the 14 days was up. So how was I supposed to know how it worked to cancel before then? And when I called to cancel and get a refund they said I was to late for the refund, so I'm out 87.47. It's pretty bad when you can't even try the product before the trail period is over, or at least get the product on time so you can cancel before the trail is over.
I think this is the biggest rip off ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with all of the above comments. I saw the site online & signed up for the free trial & paid the s&h, yet did not receive the product until after the free trial period was up. I called to cancel, telling them that I had not even received the product, yet they told me I had missed the cancellation period, but when the free trial arrived, that I could keep them. I thought the free trial would be a 14 day supply-as was advertized, but ended up getting a bottle of 60 tablets. I called to notify them of this & was told that this was the free trial bottle, to use them & my subscription was cancelled. As I was reviewing my bank statement a few weeks later, I saw that I had been charged full price for the "trial" bottle I had received and, 3 days later was also charged again for a bottle-even though I had already cancelled. This second bottle never arrived, they gave me a tracking number which said it was delivered to a non-specific location with only city & zip code info-no street address-which was not my address, city, or zip code. They refused to refund me my money for either bottle, totalling $180.18, but said they could reimburse me $20. When I had spoken with them a month prior, they agreed to refund the second bottle & half of the first, which they still didn't do, however when I told the supervisor this, she said they never said or did these kinds of refunds. They kept repeating the same information over & over & she finally hung up on me when I told her she wasn't looking at the facts and was just reading off the company policy script. How do I go about getting reimbursed for this fraud & exposing this corrupt, fradulent company?
unauthorised transactions& no product
These guys have advertised a free trial for 15days with payment for S&h only. Since the 13 of Aug I have had 4 different transactions on my credit card and no product. I can't cancel payments because the bank says they have a clause about membership. Membership! there was nothing like that on their site when I ordered the trial. Its daylight robbery and they should be investigated to make sure they are not defrauding poor guys like me who are desperately trying to find ways to be healthier!
Cancel your card anyways and then try to call the number on your statement during 9am-6pmeastern time. You can also get your bank to investigate and then that way try to cancel. Let m eknow how that goes I am trying everything I can to stop their theiving too!
The complaint has been investigated and resolved to the customer’s satisfaction.
The free trail website and advertisement came up with the roadrunner email and browser. When you call the customer service number it rings then answers says one moment please and then disconnects. Your card is charged when the shiment is mailed before the trial period has begun. My bottle arrived the day the card was charged and there was no free trial as promised.
THIS COMPANY CHARGED MY DEBIT CARD $139.97 FOR A $4.99 TRIAL OFFER FOR 15 DIETARY SUPPLEMENT PILLS! I AM CALLING MY BANK AND BB AGENCY. THIS IS A HUGE SCAM! THIS WAS ORDERED THRU FACEBOOK UNDER YOVILLE!
I have now been debited the sum of £118.87 and am disputing the sums with my bank for goods never received and not authorised payments. It would appear that this is a total scam and when I signed for what I thought was a free trial it appeared so it would seem to have been a subscription - there was no agreement or no small print on anything to say this was an ongoing 'membership' and I am now currently out of pocket and am unable to do anymore until .30 days have passed since the payment was first debited. I have had to cancel the card that the payments have been taken from and am only hoping this will prevent any further fraudulent payment going out. The debit appears as 'purecleanser' on my statements!
If I can get any further help from anyone else in fighting this please do get in touch as I am absolutely fuming. I am a struggling single mum and can ill afford to be losing this kind of money into what appears to be thin air?!
Everything being posted on is true! I don't know how they can continue to screw everyone over. I am going through this also and it is so frustrating. I guess I learned a very expensive lesson not to use my debit card for these untrusted websites. My bank is telling me they can't help me because I didn't return my product. I did get ahold of someone originally who told me not to return the product. The entire thing is a scam and the product was not worthy of the troubles it has brought me and my checkbook!
The only way I managed to stop them taking money was to stop the debit card for the account the money was going from. I also put a complaint in to my bank and managed to get all my money back. It's a pain in the Butt but needs to be done if you don't want to be hundreds of pounds out of pocket! Good luck.
How do you cancel this membership? They have charged my account and I don't know what for! Frustrated! THis is crime and if someone doesn't do something they are going to rip off millions!
I too have been subjected to this scam. I replied to an add that claimed to offer a free trial with no strings attached just a stand alone free trial. I cannot contact them to get my money back they have stole from my account almost three hundred pounds. I am a student and I had to get a crisis loan to help my while the bank investigates this. It is disgraceful that this kind of thing goes on.
I too applied for the free trial, I have been unable to cancel the product. The website claimed to have no attachments just a free trial. This is a scam!
Same here guys it takes almost 10 days to get product and by that time they already charged my account. I kept talking to them if i get product i was charged for i can send back unopened and they will credit my account49.50 and charge a 45 repacking fee, instead of give me 20 bucks and keep the product. Shows you there is no easy fix! Just exercise and eat right.
I'm in total agreement with all of the above, I have cancelled my debit card and hope this will be enough to stop any further payments! I am fuming as I called a number which didn't connect and can't even find the original website that I got the damned stuff from to start with but it shows up on my account as a debit to purecleanser! WTF!
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