Sky Angel reviews and complaints

I have been a loyal customer of Sky Angel for many years. Even though the IPTV format is inconvenient and a pain due to frequent buffering, I have endured the hassles. They notified us in the Fall of 2011 that they were changing the set-top boxes, which were supposed to be a great improvement. I paid $170 for two of them and waited 3 months for them to arrive. When they came in, the boxes could not be activated online according to the enclosed directions, so I had to call and be on hold for a very long time. They advised that they knew that the on-line instructions wouldn't work. (Why didn't they tell us?) However, I got the new set boxes activated and replaced the old ones. There were no new features to the new box - only that the remote looked more user friendly.

Later, I tried to record a show onto my DVD recorder and suddenly got an error message saying, "This program is not allowed to be recorded." I tried every channel and got the same message! I contacted SkyAngel via email and got a reply that recording shows was NOT ALLOWED! I called customer service and was told the same thing - NOTHING can be recorded (even though there was no problem recording before)! They would not even allow me to change back to the old box I had replaced!

I am very upset and angry about this! There was absolutely NO PREVIOUS WARNING that this useful, important, and valuable feature would be suddenly stripped away. In fact, you can get DVRs from other providers for the purpose of recording shows.
NO OTHER TV service forbids you from recording anything! It is absolutely wrong to do this to customers!

I have had sky angel for years. At one point considered the lifetime subscription, but seemed too good to be true. Turns out it was, poor folks who spent so much to help this company get established, just to be thrown to the curb. My complaint is over the last straw with this company. I have had numerous problems with actually getting any service, but kept it as my only option because I refuse cable due to content and wanted a christian alternative. I put up with lousy service through their sattelite and rejoiced when they went iptv. I thought that my problems were solved. Not so. I spent close to a year believe it or not without any service. All the while paying monthly automatically on my credit card. No one could help us solve the problems and we rarely had the time to mess with the numerous things we had to do to find out what was wrong. I figured no big deal, I will pay monthly anyway as it is a christian company, kind of like a donation I felt. Anyway, eventually we got someone who told us we needed a new box. Ok, this time we were paying monthly for a box too. Get that, same problem, after numerous attempts, we finally get this nice lady who actually spent time helping us unlike the others who were too eager to give up and get off the phone. She told us the problem was a connector, she was right. So, I guess our old box did work afterall! We had great service finally. Now 2 months ago, our new box stops working. Called several times, did all kinds of moving large entertainment center, going room to room, and no one can help us. They kept telling us they would get their tech supervisor to call us. After several failed attempts for help, I did not pay my bill. I continued to try to get help and kept getting promised of a return phone call from this elusive tech supervisor. I then called to cancel one night because I was so fed up with the no return calls. Guess what I am told? They will call me in the morning to talk more about it! Since when do companies do this? I do not ever get the call and assume my account is cancelled. Not so, apparantly because I just got an email saying they cancelled me due to nonpayment! What nerve! This company has went downhill since the founder died and when they cheated all those lifetimers I knew it would come back on them. They must be so bad off now that they cannot even find time to talk to customers or even take checks or so I am told. They do no paper billing or accepting of paper payments. They apparently do not acknowledge phone calls either. They must be so desperate that they are cheating customers and won't even cancel accounts. I didn't know they didn't cancel because my box has been broken for months, I told them to look on my account and see all the notes, but so far no response by email. I hate that I have no option for television now, but I always felt I didn't want my money going to contribute to things like mtv. But now I feel my money going to them is almost as bad. Listen up stock holders of Sky Angel. Boot that son of the founder out of there. Not sure if they have stock holders since the lifetimers were the ones that invested, but someone do something, you are driving your customers away!

This company gets worse with each passing day.

1-They are continuing to sell DBS (satellite) equipment and subscriptions KNOWING they will be switching to IPTV within 1 year. This will make equipment useless.

2-REFUSE to honor LIFETIME subscriptions and have demanded $5 ADDITIONAL a month or will turn off 4 channels ONLY from lifetime members! These channels have been part of ALL subs since first broadcast.

3- refuse to honor lifetime subscriptions for switch to IPTV.

4- Never launched Satellite as promised in 2002.