Sky TV reviews and complaints

I live in Costa Rica, we had many years of Direct Tv satellite. Direct TV left the country, so now Sky had taken over and that is all we have. Sky is much worse than Direct TV. If you wanted to change HBO to Movie City, Direct TV would do it immediately. With Sky, it takes a month. The web page that they have is a lie. They do not list the extra charges that are involved, such as equipment rental and insurance. another $21 added to whatever option you wanted. I still have the old receiver from Direct Tv, which Sky is using on my roof. But, I am still paying $15 a month just for the box, which only cost $50 total. That is a profit of what? 600% or more. I canceled the service in November, which they said I need only pay for 1 month, which was $54. Now it is $108 and they are charging me for December too. Even though no channels are viewed because Sky had blocked them. Every Channel. How can they charge for service which they blocked?
Talking to Sky here is worthless. These people working for Sky are supposed to be bilingual for English speaking customers. Their English is very limited. There is a lot more, but this is a bit long as it is.

Get an old sky box/ dish and old viewing card and just get FREESAT. The old card has to be inserted for around 24 hours to recive C5 and C4 i think so leave it in the box and those stations will work. Its a lot better than FREEVIEW in my opinion as ive had lots of problems with sound dropping etc, and you will get LOTS more FREE movie/music + other channels. Another bonus is you dont have NO problems with SKY or Virgin wanting MORE and MORE cash from you

After sending in a complaint to sky theyve now told me they want an extra £11 to resore my viewing on top of what ive already paid

I have had the same problem with Sky and ive been with them for over 15 years, only i was told i had to pay 3 months in advance to get Sky swithched back on. The thing is id already paid over £80 and it wasnt turned on so i paid another £42 and guess what still NO Sky. Anyway i called Sky and they told me the new rules theyd made up and not bothered to let any of us who still pay in the Post Office know about and told them id paid 3 months "Well we`ve still not recived the £42 yet so were NOT reconnecting you" was the reply. So fool i am paid yet ANOTHER £42 and if im not switched back on over the next few days i`ll be seeing a solicitor, leaving Sky and demanding a full refund. In my opinion Sky are victimizing people on low incomes. Ive so far paid £168 to see a "Subscribe to Sky TV" message for the past 6 weeks.

If you must give these women jobs on men's sport, like Allison Whittaker surely you can let her present the show but not commentate on the game. She hasn't got the male terminology that experience gives you but also she lacks the natural ability to give the comical quips which were always part & parcel of the commentaries down through the years. She talks nonsense trying to be one of the guys. Please shut her up.. she will never be accepted. The male commentators are inhibited with their comments because of her. her

we have only terrestrial stations and been told we will have too wait until Saturday 11th August for someone to call. When Cable had it, the service was same day. They charge more for a poorer service.

Shame on Sky TV.
H Bishop
53 Carmel Road
Winch Wen
Swansea sa1 7jz

Tel: [protected]

Hi i have a big problem with Sky as well. Check this website out. www.skycustomercomplaints.yolasite.com This is a website i have made and applyed to get it into google yahoo and bing search engines. About time they sorted their customer service out!

I had brilliant help today in March 2011 and the number to ring is no longer an 0870...its [protected]. top marks to Sky who clearly have addressed complaints . I will defo stay with them.

Virgin are just as bad if not worse. I have their broadband if a bill isnt paid on time they swith you off and charge an extra £10 for late bills. Funny thing is when they sent me the bill instead of it being £10 extra it was mor like £20. They also call me DAILY to ask stupid questions even after ive asked them NOT to. I think they all take the micky Virgin & Sky TV

I have been a sky subscriber for 9 years and have just upgraded my package as sky were very good. Since I have done this I have had no viewing and loss of viewing for the last three months. Sky have not responded to letters sent yet they still expect payment on time. It seems that sky do not value there loyal customers anyone else had the same thing happen?

we have bin treat awful and you disconnect us and turn off our phone, we have bin in touch with you over and over again and you have done nothing we are very angry at this we owe 48pound thats all one member of staff says hell put it on next bill and then you cut me off im angry at this and now you have restrickted my house phone this is disgusting treatment and all for 48quid we xplained it was because mr jordan smith has new job and gets paid on 19th aug we are a very angry family at this on behalf of smith family

Signed up for Sky TV, talk and broadband for a set price of £36.25 per month. Over a month after installing the TV, the contractor, TELAER in Leeds have told me broadband Base is 'no longer available', and I will now need to pay an extra £17.50 per month, but reduced to £10 a month as a goodwill gesture.

I have called both Sky and TELAER, but all they seem interested in is selling more products and services than solving customers problems. TELAER never told me there would be a problem with broadband in my area. I have never had Sky TV before, but this month has been a whole host of problems and terrible customer service experiences.

AVOID SKY AT ALL COSTS! they will overcharge you, lie about what they are providing to you and they will not give you a chance to get your money back if things go wrong! I HATE THEM!

I ordered Sky TV as a new service over two weeks ago. Spectrum, the installer was supposed to come today (July 21, 2017). Lo and behold, Sky never sent the viewing card ahead of time, so the appointment with Spectrum's engineer was canceled when Spectrum called to firm up the installation. I work weekdays (as do most people -- something that should not be lost on Sky) and am usually away from home most Saturdays. I had to move heaven and earth to be around today. I tried to call Sky to get to the bottom of this, to absolutely no avail and only after an excruciatingly long wait. Spectrum was a lot more helpful, but could only tell me that Sky had sent out a card, but as the card had already been activated, it could only be that it was sent to the wrong address! This is very disappointing. I won't be around on a Saturday for another three months!

Still, on the bright side, this should give Sky plenty of time to screw up again and again, until they send the card to the right address. The quality of Sky TV's customer service is pathetic -- but, based on my experience elsewhere, seems generally in line with how things are done in the UK anyway. If Sky did not have monopoly over satellite broadcasting, things would be a whole lot better. ABSOLUTELY PATHETIC.

I agree that sky is absolute rubbish. Before I moved back to Milton Keynes I had no problem whatsoever. But now I cannot watch any of my sky channels at all, if I do manage to get a channel there is a lot of, there is no signal being recieved. What they did not tell me was that because this satellite dish (which supplies about 8 other houses) was near trees I would have a problem. I will give them their do they did come out and change the box within 24 hours. But it is still rubbish, I am thinking of going for legal action to see about stopping my subscription as my contract does not run out for another 6 months. Why should I pay for something I am not getting.

i phoned up skyon 17/12/08 to have sky installed in my sons house for an xmas gift for him and his g/friend they got a date for 23/12/08 . great just intime for xmas. the fitter was to be there between 8am and 5pm . he turns up at6pm goes to there door in the pitch dark and says (sorry im late but i cant fit it anyway it needs a heights two man team) will have to be rescheduled. so we call up sky thinking they will be back next morning . no chance we are told next early date is the 5th of january. so we cancelled. i then phoned up 10mins later rebooked as a new customer got another date for 30th on dec great i said . i told the chap that he would have to send a special heights team as the dish would have to go up top of house . he took note of this and told me its been logged.so they turn up today 1st thing to install. what happens they send one guy on his own who says oh cant do it its to high for one man . u will have to get another date. these people really boil me up . call themselfs profesionals my ###. its about time these complaints went on watchdog.to me sky should be classed the same as tradesmen from hell

i had sky contract for a year, now i am on sky free view channels.problem started when my next door neighbour's hand installation on 21/11/08.
now the engineer came to install next door what he done is he used my dish rather then there own dish (neighbours)which was already there without asking me engineer connect the next door wire put the second wire in my dish. when i tern on my TV i had no signals. went outside to see my dish got surprise spoke to next door neighbours argued they was not aware too. i phoned sky for complaint after 20min hold on (5p) a minute call they transfer me in three different departments and at end they said because i am not on monthly subscription they cant help me . THE WORSE PART IS.
took contact details from neighbours of the engineer who installed i ask him why he used my dish to give connection to next door.
believe me he was so rude and disrespected at the end he said he will come when he is free.
THE QUESTION IS WHAT SHOULD I DO? WHY SHOULD I PAY FOR TELEPHONE CALLS TO SKY? WHY CAN'T I WATCH MY TV?
BECAUSE OF SKY OWN ENGINEER STUPID FAULT .
YOUR SINCERELY ALTAF.

Two or three years or so ago we signed up with sky television. some weeks later we were telephoned in the evening by sky saying that our box was disconected from the phone line, we checked the phone line and found that the cable had been chewed through, we had the cable fed along under the floor boards, we live on a farm in a 16th century farmhouse, so are mice are not uncommon.

we fixed this problem by re-rooting the cable up and over the fireplace, which seemed fine for a while.,
sometime later we recieved a simular call, saying that the box was again disconnected from the phone line, we checked and it appeared to be connected, so the caller took us through the on- screen promps which which did infact say that we were disconnected, and re-connected us, this happened a few times more, each time getting re-connected by the caller, we noticed that these disconections coincided with interuptions to our telephone line, when we first move here we had frequent power failures and trouble with the phone line.
After a while we decided on a second box, as with two sons mad about their football,
it seemed an obvious solution to save arguments about programme selection, the box was installed, and there was never a problem with it, but still from time to time we were getting calls from sky saying the orriginal box was disconected?
growng tired of this problem we requestd an engineer, to come and check the box,
because by now sky were charging us full rate for the second box, PLUS the extra £15 which the second box should have been charged at, .

dozens of calls went back and forth untill we were tearing our hair out, we were paying out over £100 per month, I rang and spoke to a person at sky, who was so rude, it was just as well I could not get down the phone line to him, in his codescending tone he said "well madam, if you will insist on flaunting the regulations". we were not doing anthing wrong, why would we?, evetually a servce engineer did call and said that the reason for the problems was that the box had never been set up properly, we assumed that he would report back to sky and the problem would be solved, ! not a chance the engineer also told us that he would be calling back with a new box but never came, the double charging went on, and we had to say to our sons that we could no-longer go paying double plus and that we would have to cancell Sky, we managed to speak to someone who seemed to be in charge and came to an arrangement, they were not prepared to refund any of the overpayment but asid they would give us a month free, first month fine, single payment then we were chargeed double again, at which point I cancelled the direct debit imedietly, and contacted sky and told them what, and why I done it, they said oh sorry it was a mistake, but we had had enough, from that time we were threatened weekly by debt collectors, letters, and saying they were going to call to the house, . and threatened with court, which I would have welcomed, I would have loved for a court to see what sky had been putting us through, after about a year of various threats we heard no more, .

We have been without sky for a long time time now, about two years, but this means I cant follow the tennis, which I love, and my sons have to watch football at someone elses house, plus all the other programmes tha t you cant recieve on top-up tv, we recently contacted a sky adviser to see about re-instating sky, but we met with yet another rude individual, " but you owe us money, " ! we owe them money? unfortunately my husband lost it, and put the phone, .

I would love to find someone at sky who would be prepared to talk to us about his problem, but you cannot get past these pe-programmed people on the phone lines, who dont seem to have the authority to make any kind of decisions on these kind of of problems, and wont /cant pass you over to anyone else who can. This is a very shortened version of the entire episode, but I would love to have sky to be able to follow the sport, . your sincerely V Colclough

I agree with all the other complaints
Today we had sky h d installed, the engineer could not get out fast enough, and low and behold as soon as he left the whole system jammed.
We tried and tried and tried to get help finally after half an hour of explaining what was wrong the sky person said he would get the engineer back to us to see what was wrong within the hour, we are sitting here with no tv now for 5 hours and still no comunication .
I really think sky is rubbish and feel like cancelling the whole thing
Sheila Middleton

by the my sky my phone no is [protected] incase you have lost it

I SIGN UP FOR SKY IN THE 2 WEEK IN OCT AND GOT A DATE FOR THE 27/10/08, HAD A DAY OFF WORK, STOP TOP UP TV. I ASK FOR A SPECIAL HEIGHTS TEAM WHICH WAS PUT ON THE CHECKLIST
ON THE DAY A FITTER PHONE AROUND 3PM HE SAID HE WAS NOT A SPECIAL HEIGHTS TEAM AND TOLD ME TO RING CUSTOMER SERVICES. AFTER 4 CALLS TO THEM I WAS TOLD MY SKY IS TO BE INSTALLED ON THE 18/11 08 I HAVE LOST MONEY HAVE VERY LITTEL TV
IN THE SKY BOOK I WAS GIVEN
SKY BELIEVE IN BETTER
INSTALLATION
ITS EASY.OUR PROFESSIONAL INSTALLER BRINGS YOUR SKY EQUIPMENT ON THE DAY THAT SUITS YOU
WHAT A JOKE A VERY BIG JOKE
THEY SAY SKY IS BETTER THAN VIRGIN, BT, ETC WHAT ABSOLUTELY PATHETIC
ALL I WANT IS SKY TO RING ME AND SAY THEY ARE SORRY AND THEY WILL FIT ME IN WITHIN THE NEXT DAY OR SO
I NO SKY HD IS GOOD BUT YOU SHOULD ON PUT UP WITH ALL THIS SH T