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The good, the bad, and the ugly - discover what customers are saying about slim fast

Welcome to our customer reviews and complaints page for slim fast. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with slim fast.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used slim fast's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with slim fast, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with slim fast. Your feedback is an important part of our community and will help others make informed decisions.

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10:55 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

About a month ago I opened a can of slim fast only to find something in my mouth that I had never experienced before with slim fast. There were white lumps of some material that was soft asnd had about the same texture as shortening used in cooking. Maybe I wasn't looking in the right place, but I was unable to make any contact with Slim Fast. Today I tried...

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7:37 pm EDT
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slim fast diet drink

Several months past, Slim Fast, had a major recall on its diet drink. Previously a case of twenty-four cans were purchased
Two calls were made and a lady talked to me both times. She stated that it would be two to three weeks in processing my claim. Later on recalling Slim Fast a prerecorded tape pops on...nothing but ramblings with no mention as to my inquiry. A complaint was lodged with the Savannah Business Bureau. Later a call was received from that office.
Their claim was that they could not find where the company was located...and that was that!
The purpose here is not altogether money, but the principle involved. Certainly, this is bad business.
This company should not use a recorder that blasts out every thing rather than answering a complaint. It is my personal opinion that a sort of pre-recorded intellectual prostitution is purposely designed to leave a complaint begging...that is my opinion!

hogorina

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10:31 pm EST
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slim fast recall

i have left 2 messages for slim fast to send form for refund of recalled product in dec. and jan and still no response. i will call 1 more time and if no response i am contacting the local media station in my area.

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Skool Skool
US
Aug 01, 2023 1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did anyone ever find out what the floating stuff/lump

is in slim fast shakes?

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Deeloren
US
Jul 12, 2018 2:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BUYER BEWARE: This company has diluted their product because I've been buying it for awhile and can taste the difference.
I've called their 1-800 number and left messages to call me back but did not receive one.
I called and spoke to someone at their call center and she said they did not take complaints. She had no number for a corporate office, either. This is probably because they don't have one.

This product is not worth buying anymore. The creamy taste is gone. It now tastes like a weak flavored water.
Now that I know what this company is all about, I will never buy their product again.

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Rose Jackson
US
Feb 27, 2017 5:20 am EST

MY Slimfast was not sealed on the in side when i open it

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20100530
US
May 30, 2010 11:56 pm EDT

Left a second message tonight, as they did not honor the first (after over 60 days, they have not even sent me a refund request form). Fortunately, I still have all the product labels from the cans I threw out. We shall see what happens next. In the meantime, I will stop purchasing the product. I'm definitely seeing a lack of good faith on their part.

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Deb724
US
Apr 01, 2010 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We happened to have 90 cans of Slimfast in our house. I called the 800 number and left our address the first day the recall was on cnn.com. I never received the form, and called back in late January, again in February and twice in March. I still have 89 cans - I drank one - but after leaving four messages without any response, I am in agreement with the rest of you here.

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never buy slimfast
Biloxi, US
Mar 29, 2010 6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lets keep up the pressure by passing along this page via twitter and other social networks.

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chriskt
Las Veg, US
Mar 28, 2010 7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same thing has happened to me. I called in December and left my name and address. When I didn't hear anything after a few weeks, I called and spoke to a representative who said it takes 8 weeks to get the refund. That deadline came and went, no result. I went online and filled out another form, no response. So I went on last week and filled out a comment form, all I got was an email (not acknowledging all the contacts I had tried so far) telling me I had to fill out a form they had never sent! Just a scam, a way for them to get better publicity until the media was no longer interested.

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C Nicole Eubanks
Marion, US
Mar 14, 2010 7:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am having the exact same problem with Slim Fast. I am calling again today for the THIRD time. I have never received the letter so I can request the refund. I have been holding onto my cans, thanks God so they can't try and rip me off like they are trying to do other people. I can getting ticked that they are just sitting here using up space and I can't do anything with then now for TWO solid months waiting on these people who have not responded once to my detailed phone messages(have not gotten a live person). I believe I am going to program the phone # to my cell phone and just call them every few hours for the next week(every time I get a chance just to see if I ever get a live person and make notes of this so I can file a complaint with the attorney general because I am getting completely ticked about this whole deal. I had started drinking the cans when I heard about the recall and abruptly stopped. I had 2 packs in my fridge and another 5 packs sitting(I buy everything in a large amount at a time) so I am just aggravated to have to keep looking at them for so long and to think of the amount of money spent for something I can do nothing woth for fear of possible illness. PLEASE if anyone hears of any kind of class action suit because of this crap Slim-Fast is pulling email me directly and let me know because I am wondering if I will EVER get my letter to request my refund much less the refund I am owed. My email address is: imsckofthis3@aol.com. Thanks.

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Gary2010
US
Mar 04, 2010 2:38 pm EST

I have the same complaint. 12 weeks ago I called the automated line for my elderly mother who was using slim-fast to suppliment her diet every morning and had 48 cans. No responce back at all... I can't get through to a live person. It is obvious they are not trying to pay. I still have the cans even thought they said in the automated system to throw them out. I kept them because I didn't believe they would take care of this. Who owns Unilever? I am begining to believe my own instinks on this!

I sent them an email this am and have yet to even get a conformation of receipt of it. I believe this company has no morals! Soon I will contact the Attorney Generals office in NEW York State.

Gary Spencer for my mother Louise Spencer in Manlius N.Y.

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never buy slimfast
Biloxi, US
Mar 01, 2010 5:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same thing here. They sent a check along with a form requiring pics, UPC or proof of purchase as if I would keep those for months.

This is another case of a company doing the least possible to avoid prosecution. I will never buy another product from this company again.

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