Southern Fidelity Insurance reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Southern Fidelity Insurance
Welcome to our customer reviews and complaints page for Southern Fidelity Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Southern Fidelity Insurance.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Southern Fidelity Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Southern Fidelity Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Southern Fidelity Insurance. Your feedback is an important part of our community and will help others make informed decisions.
Travis
This guy is asleep at the wheel. Doesn't give a bleep. Talks with a complete lack of interest. Rude. More than unhelp. Hung up on me on second call. Keep in mind - the wait to even speak with someone is highly time consuming. It states that the call is recorded for quality purposes. If that's true - then they have no quality assurance department.
Read full review of Southern Fidelity Insurancehomeowners insurance. homeowners beware!
I had storm damage to my roof and it started leaking In March 2018. I called Southern Fedility and filed a claim. I've had this insurance company for over 12 years. I've never filed anything. They sent the adjuster out to assess my roof and interior damage. We had 60 MPH winds when my roof started leaking. The adjust took pictures of the ceilings and roof. Weeks go by and I called them asking about my claim because I need to get the damage fixed. NOTHING! I finally get a letter in the mail with a check for $2500 for the damages! Unreal! Even with my deductible my roof cost $11, 000 to fix and I've had 3 roofers assess the damages take pictures and submit them to Southern Fidelity. The $2500 will not even covering the cost to fix the ceilings! I've hired an attorney and if we get them to pay my claim the attorney is capped at $1000. I am so frustrated! The winds were so bad that 3 of my neighbors had to replace their roofs and my dryer vent blew off my roof. After this is settled I will get another home owners policy and do my research on the insurance company! DO NOT GET A HOMEOWNERS POLICY FROM SOUTHERN FIDELITY! I would rather pay a little more every year and have my home covered for a disaster or act of god!
Refusal of Ins. Co to pay Claim
My husband and I had to update some plumbing from the street water meter to the house. During that inspection he noticed we had extensive water and mold damage under the master bathroom. He told us about it and we called our contractor, then made a claim with our insurance company. It would cost us over $15, 000 to gut the entire bathroom and get rid of the mold issue. New plumbing was needed, walls, floors, shower, shower tile and floor tile had to be replaced. The insurance adjustor came by the house, didn't want to crawl under the house as he "had such nice clothes on!" So he based his interpretation on the few blurry photos that were taken by the previous plumber. Then Southern Fidelity said it was time for us to renew our annual policy. So we did. Just when they received our renewal $$$, they DENIED the claim. Said they didn't cover that type of damage.
Just a warning to anyone thinking about using this insurance company...DON'T!
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!