Steve and Barry's reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Steve and Barry's
Welcome to our customer reviews and complaints page for Steve and Barry's. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Steve and Barry's.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Steve and Barry's's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Poor Merchandise Quality
Got a backpack as a gift from this store only to have it fall apart within a week of normal use (most backpacks last at least one year). Usually backpacks just break at the zipper or on the plastic buckle, but this backpack was tearing in the middle of the fabric. Not at the seams, the MIDDLE of the fabric. This happened on more than one back pack! I...
Read full review of Steve and Barry's and 1 commentHorrible store
The staff is rude and not helpful. When I complained to the manager on duty she acted as though her lunch was more important than customer service. She was ignorant and condescending. I will never return to any of these stores. The quality of the clothing is just as bad as the service. I have bought the new clothing from Sarah Jessica Parker. The seams rip, zippers break( before removing the tags) and the clothes literally fall apart. I will tell anyone that listens what a horrible company this is and that if you want to save a buck go to Old Navy. They will treat you better. These stores are "up and coming" and I feel that if enough consumers are aware of the horrible treatment then they will not be able to keep going the way they do. Sarah Jessica Parker should be ashamed to attach her name to any product that is sold in any Steve and Barry's store.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Based on my experiences with 3 Steve and Barry's University of Michigan Jackets, I agree that their products are not quality. All 3 jackets tear easily with normal wear. Small tears developed around all 3 of my jackets. I used fabric adhesive in the hopes it would keep the jackets together. The very next time I wore one of the jackets, all the outer shell fabric tore away exactly were the Michigan letters are. What's the secret to owning these jackets? I guess to just hang on a hanger and pray no other article of clothing touches it. Thankfully I bought these jackets off of e-Bay. If I had paid retail, I'd be much more upset.