Streamate reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Streamate
Welcome to our customer reviews and complaints page for Streamate. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Streamate.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Streamate's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Streamate, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Streamate. Your feedback is an important part of our community and will help others make informed decisions.
Apparent refund not received
This is a cam model site and I was disappointed with the services that these people offered and asked if I can have my membership terminated (I noticed that they do not like to do that, instead they would temporarily shut down your account but not permanently close it) when they closed my account after I requested to close it they sent me an e-mail with a ton of refunds saying... "We have been notified by our billing company that they have processed a dispute from your card for $315.44. We have logged your IP address, the chat logs, and all other information in regards to your use of Streamate. This information will be submitted to the local law enforcement officials at the location of the IP address that we have verified with the Computer Crimes Department and if this proves to be you, you will be charged for felony credit card fraud and identity theft. As a result of this fraud claim, this card has been blocked from being accepted at Streamate and all other websites our billing provider handles. Your Streamate account has also been closed and cannot be accessed. We hope this was only a misunderstanding of the Streamate terms of use, and we would prefer to avoid formalizing this process with your local law enforcement agency. Again, your credit card is charged only when you access the pay areas of our site. The charges are a per minute charge and are clearly stated before you enter any pay areas. Make cashier's check or money order for $315.44 in US funds payable to: ICF Technology, Inc Ref#[protected]" So basically I owe them "$315.44" but they also state that personal checks and cash will not be accepted? just because I wanted to not be a member of their site? I am not going to pay this off because something is completely off. Also I got that e-mail on Dec 12 and have yet to see the refunds posted on my bank account statement. Is that because it is supposed to take time to show on your bank account?
Customer Service
So after being a loyal customer to this site for some time, I suddenly found I was unable to use my account. When logging in I was informed that there was a problem with my account and I needed to call customer service for further details. I was very unprepared for the extremely unpleasant conversation that followed; I expected the issue to be cleared up...
Read full review of Streamatehorrible customer service/ don't care
Their customer service is horrible. There is no manager, everyone is the same and there is no hierarchy of order. each low level tech can do whatever they want.. I spoke with Johan (I think) major ###.. obviously he has never had any customer services training on maintaining a relationship with customers. They don't care about their customers, they are in...
Read full review of Streamate and 2 commentsRIP OFF
they will cancel your account if you get ripped off by one of the many models (Russian and soviet block models) and charge you for private chat that you don't buy. Beware of customer service agent EVA as she will do you dirty if you complain and blackball you thru EPOCH billing from other websites. Doesnt matter how much you spend as I spent thousands of dollars with them and one agent (EVA) cops attitude and cancels my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
True. Ive been using the site for quite some time with little or no problems.
The cammodels can’t charge you for something that “you didn’t buy.” They have no access to any of your personal information, including payment information. You have to either enter the amount you wish to tip or you enter an pay-per-minute area that is *clearly* marked.
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i have the issue to and you can't make another account if u do somehow get around it u chance of getting the model banned
hi how did you fix this issue. i have the exact same problem with another streaming browser.