The Money Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about The Money Store
Welcome to our customer reviews and complaints page for The Money Store. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with The Money Store.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used The Money Store's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with The Money Store, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with The Money Store. Your feedback is an important part of our community and will help others make informed decisions.
Horrendous service
They were quick to get a senior loan officer to take your application over the phone and arrange an appraisal. After that... GOOD LUCK TRYING TO REACH HIM AGAIN! No response to days of emails, phone calls, voicemails, NOTHING. You are locked in once you pay for your appraisal, but now I have no idea what to do next. How can anyone work with a company like this?
Avoid them
Simply put, I found them on Bankrate. They had the best rate and their loan officer got back to me quickly but then the story is quite familiar.
- Once I signed the documents the customer service dropped off like a rock.
- Closing was a mess. Loan package completely messed up.
- New loan package conveniently did not include a $350 credit for appraisal
- Closed January 2010 and still do not have my credit
Glad to hear! one (possibly only) broker has been very difficult to deal with. between all the lending fee (drastic) fluctuations, and used car salesmen tactic that "he was doing me a favor", I asked him to stop contacting me and that we happily went somewhere else. yes the other charges a slight more, but their fees are locked and the broker is very polite.
Money Store representative continues to want to have the last word, and clearly hasn't learned from the phrases "the customer is right" and "don't insult them!" It feels almost like preditory lending the way he called and tried to get me to lock in immediately.
I'm making sure NONE of my friends use them.
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