Titan Telecom reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Titan Telecom
Welcome to our customer reviews and complaints page for Titan Telecom. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Titan Telecom.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Titan Telecom's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Titan Telecom, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Titan Telecom. Your feedback is an important part of our community and will help others make informed decisions.
Dreadful Customer Service
My wife and I were brief customers of this firm - they are a telecom service for the 'business user'. We were persuaded to switch by my wife's ex-employer, (a small independent marketing firm) for the purpose of her working from home, tele-marketing TITAN TELECOM phone packages. (of all things!) He then chose to make her redundant within 5 days' of the line...
Read full review of Titan TelecomI would highly recommend not going to Titan as they will lead u in and then charge through the roof
I moved to titan telecom when they were very new company, I have had nothing but greif with them since. They say that they are the cheapest company around and this is not the case, the may have cheaper call rates but this is because they make their money through charges and other means. We as a small company found that it would be easier to pay via a credit card for our bills and we were told that if we were to do this then we would have to pay £10 charge and then 2.5% on top of that, now I thought that bill payment should be easy for the customer and business but it clearly is not. When we called the customer service they came across very rude and young, they were very snotty. We have found that we could not work with Titan any more and have chose to move to another company, with that I was TOLD that I had to speak to another department beacuse of our contractal agreement, They were basically threatening me to stay with them or else. Now I have a right mind to send all my documentation to the financial services and let them deal with this problem, I have my last phone call recorded so there is no way that they can gte out of this. Also We had a fault on the line, they came out and they advised my staff that the fault was on some cable that bt had installed, now instead of Titan calling me and advising me of the problem (which would have costed me £5 to fix) they went ahead and fixed the cable and charged me over £110, this was well over priced and certainly unthought, they were only looking to make money. I have found another company who price matched this company and also advised that to pay via card payment there would just be a charge of £3.00 which is acceptable compared to Titans charges. I would highly recommend not going to Titan as they will lead u in and then charge through the roof.
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I have just experienced the sharp end of Titan's business practices and will be leaving them as soon as my contract allows. two problems. First they started addign £1.49 a month to the bill for a "Fraud Defender" service that I did not request (I wonder how many thouands x £1.49 they are collecting for this from people who don't notice it?). Then they called me on the pretext of offering tp alter my bundled calls arrangement to save money, which was fine as I make very few outgoing calls and the bundle I had was not good value. But in reality it turned out the real reason they made the call was because I had just entered the 3-month window for changing providers on my annual contract and they wanted to both renew me and sneakily switch me to a 3-year contract instead of yearly. They played back the recording in which I agreed to the change of call plan and the saleswoman had very rapidly slipped in the words "36 months", not very audibly, when recording my agreement to the change of call plan. After some 'discussion' with the 'escalation department' the best I could get out of them was to go back to a one-year contract and cancellation /refund of the Fraud Defender. I shall be leaving Titan Telecom as soon as the contract expires.
I checked their details and checked their website, just going to the website gave me too many red flags, I told the rep i would not sign, he asked me the reason, but for the same reason i cant give the results of my checks to him i cant give to you as they will put these red flags to green PLEASE AVOID TITAN
My name is dave rogers, I have recently took a contract with titan telecom and specifically asked what my total bill would be . Asking if I was paying only for 2 lines @£9.99 each giving a total value of £19.98, would that be my final cost virtually £20.00 plus vat ? They agreed as was the recording they played back to me but still charged me a total of £35.60.. When Iwas concerned about it it they said I'm the wrong as I had agreed to keep lines the same as previous company in the pub.. I agreed I wanted no digital line and kept asking what the cost was.. On finely being told it was £20.00 plus vat I agreed to the contract.. Never again... customer services in the name of kearan was disgustingly rude and had no intention of even trying to see my side... stay away from this company