University Suites and The Villas reviews and complaints

The Suites and Villas - A Safe Place to Rent & Live

I have had a great experience living here – but I am going to complain about a complaint. Yes- that’s right. Read on. These apartments are well cared for, they are modern, and they have everything I need or want. Basically, a good place to live. I like both of the managers, they seem to keep everything going smoothly. A couple days ago, I posted a comment on here that opposed a long, drawn out & bad review I found. This review spoke so badly about “The Suites and Villas” & its staff, that I knew something was wrong. She cropped a picture of a furniture label that i could easily look at, just so that the edited version would make a point. This person also posted a bad review about a government office she complained to, and the fact that this office would not justify her complaint against the apartments. SO here is why I am writing this- this person then posted a comment, about my comment – telling me I did not remember something correctly.

I normally care less about internet posts, but the fact that this user attempted to control the comment board by saying I did not remember something correctly – well it made me realize she was truly misrepresenting reality. I took it upon myself to point out the following holes in her massively long story. IF for some reason this user adjusts her complaint so that what i point out seems incorrect, i can not help it. You can email me at: [protected]@gmail.com and i will send you the copy of what she had online when i wrote this story.

1) (This is what the user “Alice 1979” stated on the comment board I was not remembering correctly). I remember Mike Idyle begging the tenant in this apartment to close the windows in the middle of a rain storm one day around the end of May/beginning of June 2011. I remember because I could hear the girl inside saying that the rain would not hurt her apartment, when in fact Mike Idyle pointed out the wind was blowing, and that he could see a lot of water coming in to the room. I remember this, and I remember laughing, thinking how silly this girl must have been. THIS GIRL CALLED ME A LIAR FOR POINTING THIS OUT VIA A COMMENT ON HER COMPLAINT! I think it is funny how this girl then complains about there being a smell in her apartment, and her leaving the window open to air out the apartment.

2) The user indicates she did not exercise climate control over her apartment until she was asked by the site manager, Mike Idyle, to turn on her AC. You have to run your air conditioner in Cullowhee when it starts to get warm, because it is a RAINFORREST. It does get humid here, & proper climate control stops the negative effects of humidity that can cause mildew – which is why we are required to exercise climate control over our apartment in our lease. If ‘Alice 1979’ did not have enough sense to use her AC when it started to get hot, and furthermore, if she let rain in with open windows - she deserves whatever unhealthy environments occur as a result.

3) This user slams Ginger Wade for having a discussion with her in the office, and filling out the girl’s paperwork when she was signing a lease. It sounds like Ginger was doing exactly what she did with me, giving me information, answering my questions during the conversation, and giving me documents to review.

4) This user states that she did not get a copy of a lease she signed, I asked for a copy of mine when I signed it, why didn’t she? She then seems to state that after she got a copy of the lease, there were new parts that weren’t in what she signed…if she did not get a copy of what she signed, how does she know? It sounds like she didn’t read it, or blacked out or something.

5) This user states that Mike Idyle held an orientation that covered some things in the lease, how is this a bad thing? She has made it out to sound horrible. The user then goes on to state that she believes he has orientations to mislead people before they sign a lease. Orientations are for people who live here, not people who don’t live here. You have to sign a lease to live here from what I understand.

6) The user states that she kept her apartment pretty warm, even after being asked to turn on her AC. She then points out that Mike Idyle had to ask her a second time to turn it on, meaning it had not been running. If she was already asked to turn on her AC, and she did not care enough to keep it going so that it could effectively work, I only feel sorry for Mike Idyle that he had to keep repeating himself with someone who would not listen.

7) She states that Mike brought her a dehumidifier after she was asked to run her AC a second time. She then tries to cast a negative light on it.

8) It is stated she called the health department, and they hung up on her. That does not sound normal. I would imagine the health department discussed the problem and the environment, and told her to run her AC and her dehumidifier, since the place had been so nice as to provide these luxuries.

9) This girl says Ginger was rude to her on the phone…multiple times. Ginger has always been nice to me, and a lot of people I know say the same thing.

10) Amidst all of this, she also points out the fact that she was moved to another apartment, and that she then signed a second lease on that apartment. She must have liked her second place a lot, to have committed herself to signing another lease after what she has made out to be such a bad time in her life.

This girl proceeds to (additionally) complain about so much that are actually good things in my view - having scheduled pest sprays from an exterminator& being asked to keep personal items off the floor during, the staff painting the outside of a building, a statement in the lease requiring her to keep her apartment clean and well maintained, and for the managers having the power to exercise authority over those who break the rules. She lies about a light bulb fee, stating that the managers charge ten dollars per light bulb – when in fact they offer a flat rate onetime $10 charge to replace all of your light bulbs – for as long as you live here! I know I have gone thru more than $10 in bulbs, with as many fluorescent bulbs as I have gone through in 3 years. She complains about not knowing how to paint and being charged for it, but it seems to me she would only complain about this if she did something to the paint that would cause it to need fixing. She complains about the managers asking people to be quiet – how can you complain about this? This is a college town, and this is THE QUIETEST place around WCU..I think that is a good thing. She states she knows how much the staff makes, which means she must have worked there, or is lying – either way, doesn’t seem very credible when she states it in such a negative light.

As the cherry on top of her complaint – she then complains about how nobody offered her an apology. Take responsibility for your own life, and try not blaming everyone around you when they are trying to help you. "ALICE