Vbuzzer.com reviews and complaints

I was with VBuzzer for over a year and while they were anything but perfect, I was more or less satisfied with the service. Then when it came time pay my monthly fee, I couldn't find the link to pay the damn bill on their website. I emailed them about this and heard nothing. I emailed again and finally got back to me and told me some kind of nonsense that a will have to pay a startup fee or something like that. I said 'forget this' and looked for another provider. I signed up with VOIPmuch this morning and their customer service communication was very prompt. A refreshing difference indeed.

I'm getting the impression that VBuzzer is now an orphaned business and that the owner isn't interested in it anymore.

I have also been a long time customer with VBuzzer, recently, my line stopped working and I tried to call them... email... contact through the website etc but no reply whatsoever.
I think (guessing) that they decided without telling me, to change my yearly account to a monthly account and are waiting for me to give them some more money (luckely the credit card info they had has expired already otherwise they would be trying to deduct all sorts of money from it I am sure).
I am very very disappointed in this turn of events... I was quite happy with them before they did this... the worst is that there is absolutely no way to contact them (at least that they answer anyway). I have already had the number ported away from them, and they still dont seem to want to contact me to find out why... perhaps they are slowly giving up their business.

I need to renew my account for balance credit in balance days. My account balance 0.00, but my days are pending.

I need to renew my account. Number of days are there, but balance not there to call. How I have to renew the money for this month only as per my valid date.

also want to add that Softroute corporation has an F rating with the better business bureau

I agree that Vbuzzer is a scam.
My number has not worked for a month.
I have pleaded with their (non-existant) customer service department and recieved not response.
They are willing to take my money, but not willing to fix my problem.
Perhaps we should all call the company at:

Softroute Corporation
Phone: [protected]
Fax: [protected]
Address: 218 - 60 Centurian Dr.
Markham, ON L3R 8B5
Customer Contact: Mr. Mike Mu, President and CEO - [protected]

Please file your complaint with these organizations. These organizations are extremely helpful and effective in dealing with rogue companies such as VBuzzer.

http://www.competitionbureau.gc.ca

https://odr.bbb.org/odrweb/public/getstarted.aspx

All the company information can be found here:

Softroute Corporation
Suite 218, 60 Centurian Dr.
Markham, Ontario
Canada L3R 8T5

http://www.bbb.org/kitchener/business-reviews/internet-based-telephone-service/softroute-corporation-in-markham-on-1156698

I agree. I was hoping my problems were over with this company, but the surprises keep coming. They have charges for everything. I recently made what should have been a local call. I didn't dial a 1 in front of the number, and the call went through without a warning. I later found out they charged me for that call. I asked them why the number was considered long distance when Telus and Bell do not, and all they could say was they'd look into it "later". I also pointed out that their sign up page for my plan said I'd get 250 minutes of long distance a month. They didn't respond to that.

I also asked why I'm able to place long distance calls without dialing a 1 or receiving any warnings. They said if I don't want to get charged for long distance, then I should just let my account balance decrease to $0. That's nonsense. How the heck are customers supposed to know what is and isn't long distance if they don't apply the same rules as Telus and Bell?

I rarely used Vbuzzer. I was not happy with the quality of their lines. When the charged my credit card again for renewal ($73) I asked them to stop the service so they charged me additional $43 so I ended spending $116 for service I do not and never want to use.

Just wanted to post an update: Vbuzzer seems to have resolved my situation by switching me to a phone number prefix that qualitfies for the unlimited local calling plan and applying the $10 charge towards extending my plan by 2 months. For the moment I'm satisfied, and I hope this will be the last problem I have with them.

Dear the victim of vBuzzer,

Please contact me to help you on how to unsubscibe the auto-recharge feature. I was a victim also..hehe. You can contact me at my mail : khairulshahril@hotmail.com

Dear adminisrator of vBuzzer,
I would like to cancel my vbuzzer account and stop all monthly debits on my credit card. Please reverse the monthly charges, which you have debited from my credit card. My user account is : khairulshahril

Dear Sir,
Since i do not use V Buzzer for the passed 2 years, could you kinly cancel?deactivate my account, my user name is Jenny14, and stop all monthly debits on my credit card.
Regards

Dear Sir,

I would like to cancel my v buzzer account id jai123432, please reverse the monthly charge, which you have debited from my credit card. please do the same ASAP

Please file your complaint with these organizations. These organizations are extremely helpful and effective in dealing with rogue companies such as VBuzzer.

http://www.competitionbureau.gc.ca

https://odr.bbb.org/odrweb/public/getstarted.aspx

All the company information can be found here:

Softroute Corporation
Suite 218, 60 Centurian Dr.
Markham, Ontario
Canada L3R 8T5

http://www.bbb.org/kitchener/business-reviews/internet-based-telephone-service/softroute-corporation-in-markham-on-1156698

Dear sir,

As i Chockalingam got your account in V buzzer with the user id "chockalingamp10" wants to deactivate my account as it is not working at Dubai but i found that you are debiting Charges from my credit card account. so kindly deactivate the account as soon as possible.

Recently we received some complaints about Vbuzzer's pricing and business practices. This post is a response to the complaints. We don't expect it will completely change the mind of those who complained, but we do hope this post can trigger civilized discussions.

1. SCAM - Charges - Unethical
In my opinion, it is valid to say it is a wrong business decision and you don't like it. It is not true to accuse the "rip off", "scam", "evil", "fraud" etc. In fact the rates are publicly released on our website 30 days prior to its effective date; the rates are there every second, every minute, every day, week, month; we sent massive emails to notify those who are affected. It is simply not true that we are hiding something, or we attempt to rip off, or scam etc. In addition, we offer calling plans with even cheaper rate than before.

2. Higher pricing calling from certain countries (e.g. Middle East)

We heard your voice that you don't like it, we will review our pricing periodically and strive to lower it whenever possible. However, the higher pricing is nothing evil whatsoever. VoIP is a hyper competitive market, in theory, we can set our price high (say, a dollar a minute), and because competition exists (you confirmed this with multiple providers' name), customers will punish us by not using our service. The market will regulate itself and the greedy providers will get no customers, therefore making no penny. While I understand your frustration on the higher pricing, I don't understand why some users are so emotion. You have all the options in your hand, so what's the big deal? For calling from all countries in the world, we offer calling plans, which have better pricing than the pay-as-you-go rates. E.g. If you login to vBuzzer from low rate countries (e.g. Germany), and make a 416 call with your 416 number, you DO NOT get charged a long distance rate of Germany-Canada. If you do have such a charge, please contact Vbuzzer support instantly.

3. Honoring the contract

The issue is focused on those who subscribe to an unlimited local phone number and use it in Middle East. If you want to solve your problem and care to contact us, we will either offer you an alternative solution or offer you a refund for remaining period. Here's our take of the issue:

If a standard technology fails to work in Middle East (for example, Vonage service), you are fully okay, you don't whine, you don't protest, you don't curse the provider, you still need to pay up the full contract period, then you look for something new.

If an advanced technology works in Middle East countries (for example, Vbuzzer service), you take it for granted, you don't like to pay a little extra to reward the provider. Our suggestion would be you can choose any other providers as you like and we wish you good luck.

It looks our effort to make VoIP work worldwide at the same price is not a wise business decision. It makes no sense to continue that, as it gives us nothing but all these accusations. In contrast, if the voip doesn't work, people just accept the fact that it is been blocked by local telecom and Vbuzzer is just another "nice" standard VoIP provider, at least not "evil". :)

4. Vbuzzer sucks?

Yes sometimes we really suck. A lot of mistakes have been made, a lot of decisions need to be reviewed, and probably changed. We know it. On the other side, we also know we've done a few things right, that's why we are still in business, grow fast, and will continue to be in. For those users who dislike Vbuzzer, this means we will "suck" around for a long time, so be prepared for this annoyance. :)

5. Billing errors and customer support response time.

We recently find some users complain about their billing errors. Some are because the users are not aware of the change of the policy. We will explain to these users. For those customers who do have a billing error, we will correct and refund as soon as possible. Our customer service department will take care of each customer inquiries and will typically reply within one or two business day. If we agree to your refunding, we will do so. Typical refund will take about one to two weeks. Not only to your Vbuzzer account, but to your credit card.

6. Taxes
If you subscribe a Canadian number, call to Canada, call from Canada, or located in Canada to subscribe any service, you are responsible for the tax. Every penny of the taxes are collected on behalf of Canadian government.

7. USD
USD is the currency for Vbuzzer, which is explained well in the website.

8. 1-800
It is free for most users. Only for some users who either located in high rate countries (e.g. Middle East), travel to high rate countries, or share accounts with friends in high rate countries, it is no longer as a free feature.

I am on the same boat man...

Facts about vBuzzer desperately seeks money:
vBuzzer forcefully keep money that mistakenly charged from the clients as their vBuzzer credits
vBuzzer selling Google ads on the front page to generate a few more pennies of revenue.
vBuzzer started charging taxes on anything, which used to be tax free.
Yet vBuzzer charges in USD to take advantage of the dollar value
vBuzzer raised all their rates
vBuzzer charged 1-800 toll fee calls (which they claimed to be a mistake, and they at best only reimburse vBuzzer credits)
vBuzzer charges phone calls based on your physical geographical location, not the number you call.
E.g. If you login to vBuzzer from Germany, and make a 416 call with your 416 number, you get charged a long distance rate of Germany-Canada.
The list goes on...