BT reviews and complaints

I can't believe I am having to do this again. It has only been three days since my last E.mail! On Wednesday I sent this:

On the tenth of February of this year, I attempted to set up a direct debit with BT. I was quoted £74.47 and indeed recieved written conformation of this. To my horror, when the direct debit was requested, it was £113.50. I have no record of owing this to BT. The funds were not available to pay this as I did not expect it, so I recalled the direct debit immediately. The bank explained that I would not be charged. I then phoned BT to explain the situation and attempt to remedy it. I was connected to a lady that I can only assume was not in Great Briatain, who didn't understand my problem. I attempted to make a phone call a few days later, but my service had been restricted. I phoned BT immediately to attemp the correct payment and authorised £74.47 to be paid. I was told that this was fine and set up a new direct debit of £35. A few days later, I recieved a letter from BT to say that the payment had bounced and they woulod cut off my service if they did not recieve payment in ten days. The amount quoted was, yet again, £113.50. I phoned immediately and spoke to a very rude man who again did not seem to be in Britain. He was adament that I needed to pay £113.50. I spoke to my bank who confirmed that despite only authorising £74.47, BT had attempted a payment of £113.50. I had also now been charged £38 for a failed payment. Eventually I was able to speak to a British adviser at BT who was very appologetic as there was no record of £113.50 being owed or agreed. She advised that BT would possibly refund my charge if I sent a copy of my bank statement and a letter to one of their offices. Unfortunately in this day and age I am uncomfortable with sending those details through the post but I am told there is no other option. I have since paid £50 to BT as due to the charge I could no longer afford £74.47 and I attempted to set up a new direct debit of £70 per month. Unfortunately due to error either with my bank or indeed BT, the direct debit has been cancelled. I have spoken to my bank today (01.04.09) who have been very helpful, and to BT who have told me they are sorry and that when NATWEST confirm that the payment is not leaving my account, she will ring me and take the payment by card and set up a new direct debit. I would like my £38 back as the error is entirely BT's, I would also like a written appology for the stress this has caused me and my family. My son is only four months old and reacts negatively to a bad atmosphere and I most certainly do not need this as a new mother. Please let the stress end!

Since then I have spoken to a woman at the complaints centre who gave me complaints reference number: [protected] and said that if I faxed the statement, my money would be refunded. I did so yesterday and have the reciept. I was called yesterday evening and was told that £38 would be deducted from my account ballance. I was perfectly satisfied with this. However, this morning, I find my service restricted and despite all promises from 'advisors', I have had no call to pay the outstanding ballance, which should now be £32, and no offer to set up a new direct debit. What's worse is a man in another non-britsh call centre now insists that I owe over £200. This is sickeningly innaccurate. Unfortunately, the two offices never seem to communicate. I am by no means racist, but it would be nice to speak to a british worker, in a British office to sort this out. Despite the company name 'British telecom' this seems to be an impossibility. I am paying BT for a service (or at least trying to!) Why am I being treated so badly?

There [censor]s i hate BT there scam artists n they make me sick! ive just got the new BTvision put in and broadband n phone line and after one day there isnt any channels on i rang BT n they sed do you have a cabel i sed i dnt no turns out i dnt but they sed that my TV was fine with it n they sed awhh no you need a cabel n it was going to cast to much so i asked if i could cancel n they sed it wud cost £50 ! so after much thought i dicided to just pay it n get it over with so that i wudnt ever have to talk to them again so i rang back up n it was a different person n he sed it would cost £611 ! to cancell :O so it looks like im stuck with no TV they shud be put in jail they make me sick !

Bt are the worst company ever. I have had similar problems to you except mine have lasted over 6 moths. Corporate fraud at its best!

Rang BT on 14th January 2009 with the intention of having my telephone line reconnected to BT. The cost was £122.33p This amount was taken out of my account the following day. A few day later I decided that I was going to stay with my current supplier and rang BT to cancel and asked for my money back. I also sent a letter to confirm my cancellation. Someone from BT did ring me to find out why I had cancelled. Since then I have rung BT several times on their help line which turns out to be a call centre in INDIA. Each time I rang I was given different reasons why my money had not been returned to me. I then wrote a letter to a Mr Nigel Stagg, Managing Director, Customer Services to enlicit his help. He has not replied to me. I then wrote an email to BT at their residential services. I had a reply in which it states that they can find that there is credit of £122.33p on my account and that they have "raised an urgent request to their offline billing department to refund this amount and that I will receive this amount once my final bill is produced"I have never had a bill from BT so what are they talking about? I dont think that BT care about anything or anybody. I once read ina book called "How to complain and get results" that BTs Customer Services departments and help lines are more akin to brick walls (good for banging your head against but little else) I have now found out just how true that remark is, but I will battle on.

Had a BT line under my dads name, as I lived with both my parents. My dad passed away in september, the day after he died I phoned all the companies to inform them, and get everything changed to my mums name, including BT. They said they had just sent a bill so to ignore it, and wait for one under my mums name, so we did. However, we got no bill under mums name, instead we got a letter from BT saying they were charging us a late payment fee for not paying the bill. I phoned them up, explained I was told not to pay it, they said well we should have paid dads bill, I told them I wanted the late payment charge removed (when asked why, I explained a dead man could not exactly go to the post office to pay a bill lol!) They agreed and took the charge off, I said I wanted future bills paid by direct debit so they said they would send me a mandate. Did I get it? No, instead I got another charge for not paying my next bill by direct debit. I oly asked for a mandate because the last two times I had tried to set up a dd over the phone, it never seemed to happen and I am frankly sick of paying them an extra £4.50 a quarter lol! Anyway, eventually got another mandate, sent it back, and got a letter saying that because I AM NOT MY DAD, my dd cant be set up. Apparantly, my deceased father has got to authorise the account to be set up with a dd, and not my mums whose name the account is supposed to under (and the last bill was sent to!) This letter was addressed to the estate of my father! They know he is dead! How useless can one company be? I thought they couldnt get any worse. I was very wrong.

I joined BT in December and str8 awa the order was mucked up, had to wait another week for the order to be completed, from day 1 i had problems with the telephone line and broadband, after many hours and i am talking many many hours on phone to technical support which is in india the problem is still not sorted but they want me to pay for the full service. I have cancelled my vision but they say i still have to pay for the connection of this, I have now been told that my hub is faulty and they want to send a replacement which i will not accept the replacement hub i have said i want an alternative. but they said they don't do them, and if i don'rt accept the replacement, i will have to provide my own alternative from the market for which they will not give any tech support if anything goes wrong, because its not their equipment. Also the technical support call centre in India have no clue as to what they are doing, was constantly cut off time after time, was on phone one night for 5 hours constant to them and still not got anything sorted. They are rude to customers and don't really give a damn about the customer just there profits.

My partner decided to switch to Sky. I was paying BT by direct debit. I get a letter in March saying I owe £27.91 and a threat saying it will go to debt people. I send the cheque straight away. Today I get a letter from the debt people saying I owe £34.89. I call my bank, they confirm the payment for BT went through in March. Seriously is there any need to treat customers like this. Now I have had to waste time calling BT and the Debt people and have to write letters as well. I think I should bill them for wasting my time. As for my partner how dare he open up my post and not give me the original bill that was dated in February! This just shows you that when you live with someone you have no control over what they do, so should not get blamed for things that are not in our control! Funny thing I got a call last week asking me to go back to BT as they missed me. Thanks guys but no thanks, your customer care has destroyed my day off!

I don't know where to start to be honest. This has been going on for over seven months... To summarise, I cancelled a BT account at an old address when I moved, it had credit on it so I requested a refund. Apparently they could only do this via cheque despite me having another account with them for a new address. Surprise, the cheque never arrived.

I called and was told another one would be sent... it didnt arrive either. A third call and an email and one was sent. I lodged it - it bounced as BT had stopped it!

I email and call stating thatI want the money paid into my bank account details. I won't even go into the phone calls except to say that no one should try and get any sense through their call centre. I think at this point they just ignored my email so I called again. At this point its 6 months in and I'm moving again so I need to cancel my other BT account... Unfortunately for me there was credit on this one as well.

I had to call from my mobile as I was out at work, i was assured a refund for the credit (on my recent account) had been processed and that the account would be cancelled after... I was then transferred approx 7 times, hung up on, shouted at etc all the excellent customer service things you would expect from BT whilst trying to confirm if my money had been returned to me for the old account. I had no luck but it cost me fifteen pounds for the privelidge of making the call!

I checked today... no refund I have emailed for updates on both accounts but now they dont even bother and reply. I don't know what to do anymore - they now owe me about one hundred and fifty pounds. I will never ever use them again, I just wish there was some way to get the cash they owe me.

BT are by far the worst Telecoms firm ever.