Warranty Direct reviews and complaints

PLEASE READ THIS!
Vehicle needs a harmonic balancer that is covered on warranty, however since there's not a bolt in the balancer they won't repair the vehicle 
Customer Service at Warranty Direct says that there is a bolt that holds the harmonic balancer to the crank of the vehicle. Well that bolt is gone. I don't know where, when, or how. As soon as my vehical showed a battery light and check engine light I stopped and called Warranty Direct to began the process of fixing the vehical. It has been 2 weeks now and I'm now finding out on this day of 08/06/2013 that they do do not think the bolt that holds the harmonic balancer to the vehical and the crank shaft is not part of the repair and the bolt being gone is not covered under my contract. Even though the mechanic at the repair facility says that due to the harmonic balancer failing is most likely what caused the bolt to strip and be lost. So now I have a vehical that needs fixed that I can't affored and I am paying on a warranty in the amount of $2200.00+ that seems is a rip off and they find any little excuse to not have to pay for a repair. I spoke with a customer support rep named Buddy. I asked him multiple times that I wanted to speak with his manager as he stated he was the manager. I was very frustrated at this point, so I call the corporate office in Atlanta. They sent me back to the same rep Buddy. At this time after speaking with him multiple times he finally sent me to his higher up witch I had to leave a voice message and wait for their return phone call. At this point I have had the automatic payment deduction from my bank account that pays for their services stopped until this can be resolved, or a refund of my payments to Warranty Direct is issued. I still have not heard from a member of management from the company    

PLEASE READ! SAVE YOUR MONEY! This place is a complete ripoff. I spoke with a Tom and a Brittney this morning, neither person could put me through to a manager or higher power employee. However Brittney did admit to me that warranty direct is a waste of time and money for services that they will always find a way around to not have to pay for. I have cancelled my contract and unfortunately I will not get 100% refund. Either way it goes they will get your money and your vehical will not be repaired. I hope other people read this, so maybe they won't be ripped off. PLEASE DON'T WASTE YOUR MONEY!

The coverage for the price is not good at all, its component specific. So if the component is not list it will not cover. For example, it only covers the minor component of the air-conditioner, the cheap parts, not the expensive parts.

For the price you pay for the warranty you will still paid a large amount for repairs because your policy is useless. Save your money.

i got a deal from the after i bought my used truck . i only had to wait a month and put on a thousand miles. so two months after i bought the truck it wouldn't start . i called WD they had me take to the ford dealer. than a few days after that the dealer called and said WD wanted them to take the engine out so the can send there inspector to make sure what the dealer said was right. the catch if they deny my claim i have to pay $750 for engine removal . so i called and talked to Thomas at ext. 625 right away he told me very normal nothing to worry about was just to make sure they didn't need to replace anything else. so engine pulled they found that the timing chain shaft and chain broke. which is covered under my plan. good news. so i was told would take a couple days for final OK but all looks good . from Thomas again. so a few days pass . dealer calls me and says they want to send another inspector because first one didn't make sure oil pan was of to further check it. so i called Thomas again he said no worries that i was fine and i would get OK in a few days nothing to worry about. so a few days go buy. and i get a call at 6pm on a Friday saying i was denied because who ever worked on the engine before left a metal tooth in there from old gear . which is funny because the one that broke is all over the place. i called Thomas again not nice this time he said nothing he could do . that because someone left a bad part in car they don't have to cover it . i said how do u know it wasn't the part that blew apart did u glue them back together and find extra parts he said no his inspector could tell . so now i'm out of a car to make matters worse lost my wife this year to cancer have 4 boys to raise and i'm driving a 1998 dodge truck that has only 3 seats and no way of fixing my truck . that seats six. i put about 3000 miles on car before it failed no sign of problems before hand . i think they look for any reason to deny. my ford dealership said they will never touch a car from them again they said the worst company they have ever dealt with in there 40 plus years. i learned that people can still get screwed over so the first thing i'm doing is contacting my friend that works at BBB and filling a Complaint and calling my Best friend who is a lawyer. my number is 10193576WD called and talked to a regular customer service guy and he said wow cant be leave u didn't get covered told me to get on a three way call with the dealer and claims department . because normal customer cant get a hold of claims only the company working on your car. at least someone there has a clue

The air conditioning failed on my Jaguar S Type 2.7 diesel and Warranty Direct rejected the claim on the grounds that if it turned out to be a pipe then the car is not covered. The problem is that the subframe has to be removed to get at the components as the engine and anciliaries are shoehorned in to the body.The cost of the labour to do this is some £500 so plus the parts and the VAT I am well out of pocket. As the policy is due for renewal I will be taking my business elsewhere !

May 2011 - Do not under any circumstances give Warranty Direct your business. My 2005 Volvo XC90 needed a new transmission. I took it to a Volvo certified repair shop in Atlanta and Warranty Direct would not pay the $7200 to replace the transmission correctly. Instead, "John" at extension 1606 at Warranty Direct said they needed to put the absolute cheapest, rebuilt transmission and take to AAMCO saying arrogantly "as long as you're paying for your warranty who cares if it breaks down again in a few months." Unbelievable. After 3 weeks of dragging feet and multiple inspections by Warranty Direct it was still not repaired properly with a rebuilt transmission (although the AAMOCO guys are fantastic). Meanwhile, I shelled out $450 in rental car fees of which Warranty Direct only pays a very small small portion. I'd had enough. I just sold my Volvo last night and cancelled Warranty Direct this morning. I've never felt better. Do not use this company. The people that work there are arrogant, unhelpful and greedy. They did not care about me, and they will not care about you.

I signed up for a quote on warrantydirect.com around the beginning of April. I did not choose them but with a competitor that I thought had a better deal/contract.

It has almost been a month later and the mail address that was used for warrantydirect.com has gotten 13 email and now 1 from from Audible.com. I'm really surprised that Audible is buying email addresses. But what pisses me off is that warrantydirect.com sold the email address!

Note: The email address I used for warrantydirect has never been used before. The account has existed for 2 years but has never receive any email until I signed up on warrantydirect's website.

If you give them your email address, expect them to substantially add to your spam.

Rob

Purchased a 7 year, 100, 000 mile extended warranty from Warranty Direct when purchased my 2006 Chrysler 300C in 2006. Never had a claim until today April 5, 2011. Dealer calls the claims section for authorization to replace the oil pump sensor switch and guess what. Claim denied. Part not covered. Not a happy consumer, glad I didn't use their towing service to have the car delivered to the dealer, that would not have been covered either. Evidently they would prefer you wait till the car completely breaks down before covering the parts that prevent major malfunctions. At least AAA didn't give me hassle over the tow. Encourage anyone to read the fine print including the what to do in event of failure and service department guidelines. They have a lot of outs.

On 16 July 2007 I purchased the Secure Care+ Plan from Warranty Direct. I purchased this plan due to the factory warranty on my 2003 Audi A4 was going to end on 31 July 07. My car had 42, 068 miles at the time of the purchase. I then felt like I bought a piece of mind that my car was going to be covered.

On the morning of 2 Aug 07, my car broke down. I took it to the Audi dealership immediately, just as my Warranty Direct contract said I must do. I was informed by the certified Audi technician that my transmission had locked up. The transmission must be replaced.

Since the car was already outside the factory warranty, I gave the dealership the contract number and the claims department for Warranty Direct. The dealership made the claim and it was denied immediately. Warranty direct stated that the transmission problem was pre existing. They made this denial before talking to any of the technicians. If the transmission was broke before I bought the warranty I would have taken it to the dealership while it was under the factory warranty. After I proved that point to them they said they needed to check the service records of the car. I have my car serviced exactly like the manufacture suggest.

After that was settled, they denied the claim due to the fact that it was a wear and tear malfunction that caused the transmission to lock up. Even if it was a wear and tear, my contract plainly states that it covers wear and tear failures. The claims manager (Jeff Baker) stated that my warranty does not cover wear and tear. I called the sales department and asked them, without giving them information about my dispute, if the warranty covers wear and tear. They assured me that any wear and tear failure would be fully covered. The Audi certified technician informed me that the oil sending unit inside the transmission is what caused the transmission to lock up. He said that this was a malfunction, not a wear and tear.

Now I am stuck without a car until this gets resolved. My warranty covers rental vehicles but I am scared to go get one due to the fact they might try to get out of paying for it. It is clear they will take any route necessary to get out of paying for this repair. Also you cannot get any supervisor on the phone. All you get when you call their ext. is voice mail, which of course they do not return your call. This seems like an auto warranty scam.

I purchased an Extended Service Contract from Interstate National Dealer Services, Inc. dba Warranty Direct. My mechanic and I thought the job should be covered because it wasn't listed in the Exclusion Section of the contract.

I called the Warranty Direct and they informed me the repair was listed in the Exclusion Section. I asked them to find it - they could not. Then I was told for it to be covered it had to be listed in the Included Coverage Section. We could not find it there so claim was denied.

I strongly urge one to consider another Warranty Company or perhaps just put the $3, 000 in the bank and pay for your own repairs.

The get a FAIL on customer service. Existing customers can't get an answer on the contract termination refund amount or formula they use. The contract language is cryptic, and you only find out how much you'll get once the check shows up 4-6 weeks later. On the phone with customer service, I got zero clarification on the contract formula, but did get a rude agent who refused to let me speak with a manager. What if I'm trying to decide to refund vs. transfer before I sell the car.

Here's the interesting thing. Not long ago I asked WD for a warranty quote on a newly purchased car. This is potentially $2684 in sales to WD, assuming I wanted to continue to do business with Warranty Direct. I don't.

Do these people realize we're in a recession? For crying out loud, take care of your existing customers and make them want to come back!

Initially I declined the product due to price and the sales representative suggested I speak with a finance representative to negotiate the price. I was originally quoted $2400 and when the finance representative so called "sweetened the deal" he said he will knock off $200 but failed to advise there is a $150 processing fee. Of course, I found that out after I received my paperwork.

I called the following day to speak with a supervisor and of course no one was able to assist me, I asked to have the call pulled and they claim that I cannot listen to the call unless I subpoena the records. Nevertheless, I canceled my contract the next day and I was advised it takes 30 days for a refund. A month later I called to check status of the cancellation and was told they canceled it the same day but processed it a month later and it takes 6 weeks for a full refund! The representatives are not knowledgeable about the products they sell and they deceive the PUBLIC! I would not suggest you purchase from this company at all.