Water Heater reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Water Heater
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WATER HEATER
I CONTACTED AHS FOR MY WATER HEATER NOT WORKING AS WELL AS IT USED TO. THE PLUMBER CAME AND SIMPLY TURNED UP THE SETTING ON THE HEATER TO HEAT THE WATER AT A HIGHER TEMPERATURE. MY POINT IS, THAT IF THE WATER HEATER HAS BEEN WORKING WELL AT THE SAME SETTING FOR THE LAST 7 YEARS BUT NOT WORKING WELL NOW, THEN OBVIOUSLY THERE IS SOME HARD WATER BUILD UP IN IT...
Read full review of Water Heater and 1 commentWarranty
I have a defective water heater in my home with the large letters GE upon it and a six year warranty. I phoned Rheem Company to obtain a replacement of my water heater and they requested a receipt. I stated to them the water heater is several years old and I do not have the receipt, but provided the serial # GELN1006A12103 and model GG50T06AVHOO. Rheem refused to examine their documents for the date the product was shipped to retail to verify the warranty was effective. I contacted CEO Jeff Immelt at GE to request the warranty be upheld, and one of his representative phoned me from 502/452-0000 and he was as rude as ever. I cannot understand how Jeff Immelt can claim himself as having a Harvard education, but be unable to provide resolution to customers. Furthermore, how can a large corporation can do business without maintaining accurate records of distribution and sales? There are numerous complaints upon the Internet pertaining to GE products being defective and poor customer service and Jeff Immelt has selected to ignore all.
General electric needs to stop selling products to US citizens if it is not willing to stand behind quality and support its buyers is a reasonable and professional manner.
The complaint has been investigated and resolved to the customer’s satisfaction.
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For starters, those individuals who gave positive reviews either work for the company or have never experienced anything out of the ordinary with Reliance. In other words, commenting on the quick and clean installation is not a valid review because true customer service kicks in after you've signed the agreeement and installed the equipment, not when you are a new customer ready and willing to throw your money at them.
Background information
- I am moving into a home where the current owners have a lease agreement with Reliance for equipment and the term is up in approx. 4.5 years.
- I noticed that the rental cost were high compared to other companies
Here are the scenario's encountered:
1. Call to customer service as "new customer" to investigate cost:
- Cost of the equipment is $15 less monthly for newer equipment
- When inquiring about Air handlers, I am told that they dont provide those. Funny, because an air handler is currently sitting on the property and on the equipment lease. Am I going to be paying for something that the company does not know exists?
2. Call to the Sales representatives that handle property transfers:
- Left 4 voicemails and no response for 3 days
- Got a response 1 day later at 4:55pm (5 minutes before closing) when I finally sent an angry e-mail indicating that I "Would not sign the lease transfer until I have spoken to someone". We all know that the rep called at this time to minimize talking time.
- When asking what my options were, this is what I was presented with:
(a) Continue overpaying with the lease - $3, 000
(b) Buyout the lease - $3, 000
(c) Buy the equipment at market value $3, 000
So here are my options, pay $3000, pay $3, 000 or pay $3, 000 and in option (c), I get to keep equipment that is worth $500 at most since it is already 6 years old.
Ironically, while writing this review, I got a call from another rep. When asking the very same questions to him, I get a different response. Apparently to buy the equipment will cost me $3, 000 + market value of the equipment to be determined by Home Reliance (What a joke!). Well that's clearly much better.
Lease agreement indicates that the equipment can be purchased at market value with no indication AT ALL that this has to be after the lease term. Can someone explain to me who would want to buy a water heater after 10 years of use and abuse when it costs $1000 to buy a new one at Home Depot?
Summary of my experience with Reliance Home Comfort
1. They overcharge
2. Service reps have no idea what the company's products and services are (there's someone you can trust when making a major purchase)
3. Sales reps are completely useless and have no idea what is happening. I suspect that they are just glorified paper-pushers
4. Trying to get a few questions answered means waiting 3 days and getting the wrong answers
5. There is absolutely no customer retention because once this contract ends, I will definately be moving on to a better company.
The bottom line - After this contract, I will go with another company even if it means paying more money because Home Reliance provides poor customer service and exercises poor business practices (in other words, they rip off their customers).