Wu Yi Tea reviews and complaints

i hate these people they think they can get away with this they are such scamers i hate them so do not buy the wu yi tea because i buyed 1 box for 54.95 when today i saw them in the market for 78 cents that is why i am writing this for you can not get scamed so remeber do not buy this .

When I ordered wu yi tea I only paid $4.00 s & h now they have charged my account $56.00 I do not want the product only tried it and then cancelled it now they are charging me. Need to be refunded my money and not charged for anything else. Danielle Kenniston 2039 Page Blvd IO mA 01151

cann not get rid of 4.95 charges. Called 800 number but get long drawn out message. I took care of any and all information about this crappy wuyi stuff. I am going to complain to the indiana attorney general and BBB to try and stop this kind of thing happening to me and others

how do i get to a person and get this charge on my credit card for 4.95 from
wu yi tea removed, i cancelled this several months ago

this company has tking several amounts of money from my bank account WITHOUT authority and will not refund it..do not use this company

I have cancelled the wu yi tea in mid Oct. 2008. and want to stop the 4.95 charge to my credit card. I would also like to be reimbursed.

they are debiting my account 9.95 each month for a product I sent back and a membership to ebook that i never authorized

The company won't refund my payment without the tea and I have never received the tea. I should not have to be the one to lose any money. Wu Yi took the money from my credit card account before I received the introductory supply of their green tea.

Wanted to try the Wu Yi Tea just for $4.95 shipping and handling but the following month got a delivery which I did not authorize and$59.99 was taken out of my account without permission.

Supply tea and then you end up also subscribed for something called Living Lean. I have only just noticed. How are these companies allowed to operate?

Hello,

If there was some confusion about your subscription, we

honestly didn't mean to inconvenience you in any way. Our

goal is not to inconvenience our customers .The terms and

conditions of our offer are very visible on the order page,

they are stated on the order page where you confirm your

order, located directly to the top of where your credit card

information was entered. There is also a link at the top of

the home page that opens up the terms and conditions in a

separate window. Customer service is our number one priority

and we do everything we can to be open with all of our

customers. Of course, mistakes can be made; and if you were

not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our

U.S.-based help lines are also staffed each and every day of

the week to respond to any questions you may have both before

and after your order. Simply call us at [protected] and we

will be happy to walk you through the entire cancellation

process.You can contact us via Email also using this Email ID:

support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

On 28/9/08 I agreed to a trial of Wu Yi Tea; by 10/10/08 I had decided to cancel the order.I managed to contact them via phone ( which I haven't been able to do since, only a recorded message ) and was instructed to return remaining tea bags and a refund would be forthcoming.(which it hasn't). I was told at this time that no further monies would be deducted. On 28/9/08, I paid $30.21(tea-trial);$0.76(NAB international transfer fee); 10/10/08 $7.79( web access, which the paperwork says is actually " Insider Secrets To Weight Loss "- I have nothing to show for this);$0.19(NAB transfer fee);26/10/08 $98.74 (tea-60 tea bags; which never arrived, if the company was authentic);$2.47 (NAB transfer fee); 4/11/08 $14.74 (membership; which the paperwork says is actually "Comprehensive Weight Loss E- book Package; again I have nothing to support this);$0.37 (NAB transfer fee );6/11/08 $7.41 (web access);$0.19 (NAB transfer fee).So all in all I have paid $162.68 for about 30 tea bags, which were supposed to be free; no refund ;and charges for further tea bags.; which did not arrive .I have had to cancel my credit card so that further monies are not fraudulently stolen from me. I would definitely recommend not dealing with this company.

I checked my (already pitiful) balance on my debit card this morning. I only made 1 transaction at the gas station for 20.99. By the time I drove an hour into my office my card had been charged 2 charges from an unknown company. 1 charge for $4.95 pending and 1 charge pending for $29.95.

My bank had no merchant information only a phone # [protected]. When I call this number it is an automated voice which advises you that if you have unidentified charges on your account, please allow 2 business days for the charges to post and then you will be notified of who the company is that is charging you until the charges have cleared. That's right!

So, i googled the number and came up with this site - Thank you to all who have left comments, without this I wouldn't have known what to do.

I called Wu Yi Tea - [protected], they could not find an account for me - they used the last 8 digits of my card number then my email, nothing. Of course, I did not accept that and asked for a manager at which point I was transferred to someone in their accounts department, who put me through the same rigamoro and finally she was able to find the charges by putting in my whole credit card #; however, she said she was unable to refund my funds because there was no account in their system! She told me that I would have to either wait for the funds to debit my account or to fax a bank statement to the fraud department.

I called my bank and they advised me not to fax anything to them because if they are fraudulent then I am giving them complete access to my account and they will try to use it to to say that I signed up for their product. My bank advised me that they were probably going to take the debit but once that happened I could file a claim on my card and they would refund my money while they investigate the company.

DO NOT GIVE THIS COMPANY YOUR INFORMATION - I HAD TO ARGUE WITH MY BANK ALSO TO GET A MANAGER WHO UNDERSTOOD WHAT I WAS SAYING - HE TOOK THIS WEBSITE AND 800NOTES.COM ALONG TO PROVIDE TO THEIR FRAUD DEPT FOR INVESTIGATION. - YOUR BANK IS YOUR BEST RESOURCE FOR HELP IN THIS SITUATION.

I had oder your WUYI tea and sent it back right away.
I never wanted a membership to this stuff .PLEASE stop charging my bank account for 9.95 each month
Sharon J beaupre
3 Greystone rd
Merrimac mass 01860

I ordered a SAMPLE of tea last August. I tried to stop Wu Yi sending the full order within 30 days and the thieves sent it anyway, charged me $60. Tried to cancel again by phone and email, they sent ANOTHER order. Finally stopped tha. In October 2008, I followed up with as many of the charges as could be tracked through my bill (most could not)and thought I'd spoken to enough "customer serivce people" to cancel all the underlying thieves who are associated with the tea creeps. Since October, at least 10 charges have appeared anywhere from $5 to $15 for things I DID NOT ORDER.

Now any of the products with 800 numbers are only recordings directing me to this, probably phony, web site.

I have contacted by bank, but they offer little help. Does anyone know of a general interstate commerce authority who might shut these scammers down?

I understood that by ordering the free trial of Wi yu tea that if I did not send it back within 14 days, I would pay for it. Cost of return as much as tea, so I resolved to keep it. When another box came and another payment went out of my account, I discovered that I had unwittingly signed up to a customer club membership @ $59/month, insider secrets package @$4.95/month and comprehensive weight loss ebook package @ $9.95. (What these are, remains a mystery as it is money for nothing) All of this is printed in tiny writing on the edge of the wi yu source tea web page and can be easily missed, but is activated when you sign up for the "free trial" This disceptive means of selling a product, that doesnt even work is all one big con. Do not bother trying to get your money back, they have put in place tactics to avoid this. Just do not try or you will end up buying very expensive green tea! (P.S. this scam runs from more than one web site, under different names, with different contact details.)

I was wondering if anyone could help me im trying to contact wu-yi source, as i sent away for the trial months and months ago which i recieved, all was well i didnt think it was that good so i didnt want to buy anymore i was willing to cut my losses but now about 4/5 months later they have sent me another 6 boxes! which i didnt order and im trying to contact them to tell them to stop and it doesnt let me send it does anyone have any information on how to get hold of them? as i live in scotland im finding them hard to contact.

Firstly I received an e-mail which offered me a free trial of Wu Yi Tea weight loss supplement..I thought $7.95 postage and handling well being on a disability pension I can actually afford this and I will give it a go.
The package arrived so much for free sample the sample infact cost me $180...
Twice a month since March I have been charged $180 per time with no products to show for it, and on top of that I have been charged a membership fee !
Despite the fact that I have been sending e-mails to this company I have had no satisfaction/bank charges/and no weight loss.
I put the matter in the hands of my bank, to put a stop on the withdrawals and even this has not stopped this company from draining my bank account.
Consequently I have had to close this account and I still have to pay back to the bank what Wu Yi Tea has drained out of my account...
All in all I have received 2 packages only with multiple bank charges to show for it.
For weight loss products there is a large market... but I only wish that they could target the rich and leave us poor people alone.

I ordered one month trial period, I paid for it, and called to cancel further shipments because I'm sensitive to caffeine, I'm under high blood presure treament. I have called and requested no further shipments and no more withdrawals from my account, and they keep doing this, also they put me with another program and that is an additional monthly charge!

Do not get involved with this company! They auto ship and auto charge on a monthly basis. They claim that they have a "Full Money Back Guarantee" but they don't stand by their claim. Their product is horrendous tasting and doesn't work. I've returned every tea bag they sent me and they still charge my credit card. They automatically sign you up for a worthless newsletter (IW/Living Lean) and when you call to cancel they keep no record that you called. I have all transactions from this company in dispute with my credit card company, follow their return policy to every detail, have delivery confirmation that they received my return and they're still charging me. This company is engaging in criminal behavior and I am shocked that they are able to get away with it!

I was under the impression that when I ordered this product, Iwas under no obligation to receive any more product unless I requisted. They are automatically sending 3 mo. supplies and putting more charges on my credit card account that I can not afford. I am a senior citizen on disability for a nervous condition . After talking with customer service I had to take 2 klonipin to calm my nerves.