Zellers reviews and complaints

When you try to return clothing with out the receipt they issue you credit for 10% of last ticketed price and than if you want to buy it after you will pay three times what they refunded you at. Tried to return top last ticket price was $63 they told me I will get only $8 for it but where selling identical tops at $25. Do not understand how that is legal under consumer protection act?

I understand that many Zellers have shut down but I hope to add some reality to the non existent ethics at these stores. I used to work for a Zellers near where I lived as a cashier, unfortunately, I was forced to work full time hours without full time benefits, and labelled as part time. uh the ethics in this store was appalling and I consequently complained to IE about the lack of ethics. I am also of Asian descent and called a '[censored]' by one of the visibly East indian cashiers where I worked and all the supervisor just did was smile and tell her to hug me. they pushed us to push sales for their credit cards and some stores are still open, I don't even know why. their products are cheap and they cheat their workers of rights and intimidate their workers. If you are a smart consumer, please don't shop here. they treat their employees like garbage, especially of visible minorities . their promotion system is based on favouritism. take your business to somewhere that's actually ethical and treat their workers like human beings. They were unbelievable so much so that I had to call labour relations. Don't bother signing up for the credit card, they don't care about explaining details. and don't bother supporting these 'people' they don't even care about their own workers.

Doesn't honour Kidurable guarantee, or gives the consumer the run-around so they don't get the free replacement.

I bought a pair of pants for my son, and he wore it out at the knee. I brought it back to Zellers to get a replacement and they said they can't do it without a receipt (even though the inside label clearly showed it was one of their brands). I went home and looked for the receipt then returned to the store another day. When I showed them the receipt, they said they couldn't replace it because it has passed the 90 days. Since when was there a n expiry date on their guarantee? I have made exchanges in the past that have exceeded the 90 days.

When I was at a different branch one day, I approached Customer Service and asked them if there was a time limit on their Kidurable guarantee; they said there wasn't. Unfortunately, I did not have my son's pants or receipt with me at that time.

On another occasion, I was at another branch, and I asked for an exchange based on their Kidurable guarantee. This time, they said I could make an exchange for an identical item; there wasn't an identical item, but there was a similar one. When I brought it back to customer service, they said they couldn't exchange it for me as it was not identical. At one point, the supervisor said she couldn't exchange it for me since my son has NOT outgrown it; clearly, she didn't know what she was talking about. She even stated that they were no longer honoring the Kidurable guarantee.That's news to me! I said if that is true, then they need to remove all the tags from the kid's clothing.

I insisted that their policy allows for an exchange of a similar item if the exact item is not available. After the supervisor called up to the manager, she said she can do the exchange just this one time. Gee thanks.

I'm taking my business to Sears and Wal-Mart. They have a similar guarantee on their children's clothing.

Purchased item that was 25% off clerk says all tags are on the cashiers till. I checked my receipt they charged me the full retail price. I advised cashier she said no record of being on sale had to ask her to phone and she discovered on sale. My concern is that this has happened several times before and how many people are purchasing products they think are at a discount and they are not receiving the discount. The cashiers should have a written notification if not on tag or the discounts should be coded on the tag.

ZELLERS AT ERIN MILLS TOWN CTR COMPLAINT

My wife Beth Wieland was injured by one of the inner doors lower level leading outside from the Zellers at the Erin Mills Town Ctr, on May 30th at around 1.30pm. We were leaving the store I opened the left hand inner door, held it for a few seconds and just as I released it, the door closed so fast my wife did get chance to put her hand up to stop it. And hit her on the upper area of her arm causing a big bruise to which I have a photo of. The doors are located closest to the shoes dept lower level so we went to Assistant Manager Kevin [protected]) who filed a report with them, I requested a copy of the report for my own records, they did not have that kind of system and even asked to see what he had entered into the report, not allowed. And was told we would get a call from “Zellers Headoffice” within 2 business days which did not happen. So I called today June 8th to see what was going on, I spoke with Vera at Zellers and it seems that Zellers Headoffice does not deal with reports from customers, and was told that the “Health & Safety Department” does, and was told that they would call the next day on June 9. Then later that day on June 8th that person “Vera” left a message stating that “they” will be calling me. Plus she stated that customers not have access to Zellers reports, not even to look at them.
If I had not called Zellers back how long would it have been until I did get a call? We did get a call on June 9th but not from “Health & Safety Department” it was from some insurance place in Hamilton called “Crawford & Company Insurance Adjusters”, so the person Jennifer did leave a message stating she would call back later on which she did not and my wife did call back and left a message stating for the person to call back ASAP, but nothing. On June 16th Jennifer from Crawford & Company called so that we could give her our side of the issue, plus I sent out via FedEx my copy of the
report to her. Jennifer said that she would call back in approx 2 – 3 weeks (June 30 to July 7) with another report from her end, including findings on the surveillance system & door maintenance records, yet she said that she did not care if Zellers was lying or not about this case, so how can these surveillance system & door maintenance records be trusted?
My wife & I have noticed over time that some of the inner doors do close really fast, I commented a few times that someday someone is going to get badly injured if these doors are not taken care of, my wife became that victim.
I called Kevin back today June 13th, for Kevin was unavaible last week and he told me that he did submit the report to Zellers Headoffice the same day May 30th, he did ask me if they called yet and I said; No they have not.
I’m including a photo of my wife’s injury along with the other documents required.
In addition the two outer doors are automatic therefore are better controlled and the two inner doors are hydraulic and are quite old, so a hydraulic leak is possible.
Why can’t both sets be automatic, for a lot of people assume they are. I know that Zellers is cutting costs of operating but safety must come first.
So I will be sending my report to Zellers Headoffice & will be requesting an investigation with the Health & Safety board with the MOL, in regards to those doors. My wife has seen the walk in clinic doctor and family doctor, plus she’s had to go for both an X-Ray on June 13th and Ultrasound on July 4th, for she’s in a lot of discomfort.

Have any questions;

Brian & Beth Wieland
3330 South Millway, Unit #6
Mississauga, Ontario,
Canada L5L3H4
[protected]
[protected]@connection.com

I was waiting patiently for over 10 mins for the salesperson to finish with another customer, when someone else walked in and started talking to the salesperson. I told her that I had been waiting for her for a while and that It was my turn, she flipped out and started raising her voice and said a couple of sarcastic remarks. In the end she looked after the other customer who didnt buy anything. I walked out of the store, bought my watch in another store, I dont plant to go back to Zellers again.
I don't think they realize the harm they do to their work with that type of behavior. Hopefully Target picks better employees.

my dvd was defected so i tried to return it with the receipt and was told i had to replace it with the exact item. I searched though 10 bins with hundreds of dvd's and couldn't find the same title. There was no-one to help me. I went back to the customer service desk and they said they would call someone and I had to go back to the bins. The dvd assistant was there and couldnt find the title either and said I had to find another dvd with the same UPC number. I asked if I could perhaps replace this dvd with a more expensive one and was told they couldnt do that either. At which point I left.

I’ve heard from many that Zellers is not a place to go for a pleasant shopping experience. I found out the hard way today that the rumour is more fact than fiction. I arrived at Zellers to pick up a few things at 9:30 am this morning. As I entered the store I observed 1bout 10 employees in a group huddled around each other talking. I assumed it was some kind of staff meeting, albeit strange as to its isle way location. At 9:30 am I tried to check out but there wasn’t a cashier to be seen. I saw two lady employees – one was doing a return of merchandise and the other was working with a couple to complete a credit card application. She was on the phone during this task. I approached her to ask politely if she was on hold (as she was not involved in any conversation). She nodded yes, so I inquired as to the available to help me and another customer check out. To my astonishment, she replied, “The cashiers don’t open until 10 am, so you’ll have to wait or line up behind the people I’m presently working with.”
I was tempted to leave but decided to bear it out and waited a few minutes. The wife of the man completing the credit card application commented that no wonder the store is empty if that’s the way customers are treated! Her husband looked our way and finally said, to the employee (still on the phone), “Forget it, I really don’t think I want this now.” They left. I joined them shortly after vowing not to return.

Unwilling to refund returned merchandise. Purchased PLAYSTATION 3, 1 week ago at Zellers, Found a better Bundle, 1 week Later Called Zellers Cornwall Return Department confirmed was Okay to return, with original receipt, in original packaging, despite being used for one week. Employee Confirmed with Manager at that time okay. Next Day, Saterday 19th February, returned to that store with Merchandise to return, same employee spoke to previous evening recognized the situation, called same manger confirmed with to verify merchandise. Upon verification of everything there, Cords etc... still in sealed packages, states that will not accept return as was used. States that is Software and therefore Return Policy does not apply. Would not listen to reason, would not verify with another store manager, stated end decision. Sorry, Was not made aware Yesterday when you called that was used. This not software, software is a program, this is an electronic device, like a DVD player, which I should have no problem returning. Assistant manager MIKE, who would not accept this return, was condescending, not helpful and not even willing to get a second opinion or verify his information. this has caused us a great deal of stress. We did our Due diligence by Calling you to verify, you should to accept the return.

Today I tried to buy my daughter a new bike for Christmas, and once I'd found an employee to finally help me out... she was incredibly rude, sarcastic and unwilling to help. She pointed to the dirty, damaged floor model and told me to just take that one. I asked if that was the last one, to which she replied no. There were others in storage but she wouldn't get a new one until they got around to restocking the floor models. She was simply too lazy to get a new one for me to buy. So I'm stuck with a dinged up dirty one - my daughter will always wonder why Santa brought her a bike with a dirty seat and tires, and a big ding/paint chip in the front fender. As there was no offered discount even after I had asked for one, I paid the same amount as anyone else who will walk in after the new bike is brought to the display. I panicked and bought the bike due to the fact it is already close to Christmas and it's the only bike my daughter wanted. Why should my child have a dirty one for the same money as a new one from the storage room?
That's NOT OK. I'll be returning it in the morning to demand they get off their lazy butts and get a new one instead. If I'd wanted to buy a second hand one, I'd have gone somewhere else.
I'll never go back there after this mess is sorted out.
Rude and lazy employees are one thing, but this is a whole new level of pathetic service.

I have worked for Zellers for over 15 years, and today I was amazed & Shocked on how Disrespectful this Company has become to their Employees. We were given our "Christmas Bonuses" today. First an annoncement telling us that the "President of Zellers, is pleased to tell you that for all your hard work this year, that you will be given a 10 dollar discount card that you can use at any Zellers store. The discount applies only if you spend $50.00 or more and only if you use your Zellers Credit card." We all stood there in Shock as the Manager said " Now line-up so we can check your name off that you received your Card." What got to me was that people were taking the Card as if we were being given something! I of course refused to take one as I considered this to be a slap in the face, to us employees. I have worked in other Companies and this is the worst bonus I have ever witnessed.
To any Workers out there! Never work for Zellers! I'm to far in to quit now, But be For warned!

I was at a zellers today at woodbine center mall. I came there @ 10:00 in the morning. The sale of certain items came out today on the flyer. At first I looked around only in the toy department. I only seen one thing i wanted a wrestling waist band for my son, i got it. there was a playskool baby toy that was on sale i couldnt find it at first. i asked someone who was working there for help. She could not help me. Eventually I found it myself. Then there was one more thing i needed which was a kitchen set for toddlers that was on sale. I asked back the same girl that was working there she pretended that she was lookin for it and then she left and went some where else. When i seen her again she act like she never talked to me. There was only one person there in the toy section and the christmas holidays are coming. I couldnt find it it was not on any shevels. not even a price on where it is, if it was there. One bad customer service, i should know I work for best buy. Two, very very dis organized, Three I believe zellers put things on sale and don't even have it on stock. I would not shop there ever again. I forgot to mention when it is friday you should have more than one cashier working the line up was terrible. No wonder walmart is doing well competition like you guys makes them laugh. Horrible, employees should come work for best buy where they dnt stand around all day and actually work. It took over 2 hrs for 2 items in the toy section.

I just spent $400.00 on toys for Christmas and was charged 15 cents for 3 bags . Thats right Zellers there is a reason your parking lot is empty and your competition is packed. What a group of rip off ###s. Last time you will see me there. How did you expect me to get the stuff out to the car? Have your one cashier take it out. Stop the insanity everyone don't shop at stores that charge for bags, if they want to save the enviroment use paper.

Always have different price on the shelf and at the cash. Never a good Customer Service team, very rude cashiers and managers. Not a member of Canadian Council of Grocery Distributors. This should be mandatory for all Retailers in Canada. Bet this will improve their staff attitude, professionalism and most of all their correct pricing system. If this store would be a member with the scanner code policy they would have been bankrupt by now. Almost 50% of their item/products are priced incorrectly. From bread, tissues, beauty products, housewares, you name it.

Cashiers always take the time to argue with a customer and ignore the line ups to clarify pricing issues. The employees at Zellers are always right than the customers.

For the year 2009, I had 15 issues regarding pricing, rudeness with staff and inexperience managers not handling a problem in a professional way.

This store is disgusting! Shop at Wal- Mart everyone! Wal-Mart also do price-match. Take your Zellers flyers to Wal-Mart for the same product at their low price and get Wal-Mart great customer service.

I had to make a few purchases with what little money I had at the time. I had some cange and the rest on my credit card. I specifically told the cashier to charge $5 on the credit card because that's all I had on there, and I would pay the rest in change. She gave me blank stare and proceeded to charge it all on the credit card. Idiot, what'd I just say? "I HAVE $5 ON MY CARD AND $1.50 IN CHANGE" I said again. She gave me a snooty look and said "I don't think we can do that." She went on to ask the cashier next to her,

"Can we do that? Can we charge half credit half cash?"

The other cashier said "yeah."

The dumb cashier, "Oh, I guess they changed the rules."

smarter cashier "No, we've always accepted that."

On top of that she didn't even know how to work her register. Cause it took another employee to push a button on the register to activate the purchase.

What a ###.

I bought pr pants last yr for my daughter their policy is if the wear out before they outgrow them they will replace for free. One store told me they would if they had them but theyre going out of this brand try otherside of river I did they said this brand wasnt covered Whhy was one zellers store willing to replace & other wasnt? Also I never knew these werent part of this program I buy alot of clothes for my 4 kids & have never tried this before because when other ones were younger I didnt know about it. I just threw them out if they were worn out... but my youngest is old enough to qualify for this program. Ive had other problems before but have never addressed them but am tired of getting short end of STICK & maybe others are out their who are also getting treated the same way. FRUSTRATED CONSUMER!