Reward Zone USA
Reviews and Complaints

I received an email in the joint spam email account my wife and I have. We have had this email acount since 2004 and when we sign up for sweepstakes and such we use this account. This helps to decrease spam in our other accounts. We check it periodically. I received an email about a $1000 gift card and thought, " Why the heck not." I could use some extra cash since we just moved states and bought a house. I followed the link and spent the majority of my night and the next day doing surveys, filling out new orders, downloading apps, and playing games. Finally I reached my goals and could apply for the gift card. I then get an email stating I originally signed up from an old home address and my claim was invalid because I would need to have the same address to have my reward sent to. I never filled out an address when I originally followed the link. That was bad info on Reward Zone's part. Every offer I filled out was my new address. Never once was my old address visible where I could have rectified this issue and now they want to say I don't qualify because of the change in the address. We'll see what happens.

I too have taken sirvey after survey did whats requied.over and over again.
Its not fair to give someone false hope OVER AND OVER! Do they even know what that does to someone especially in dire straights ?! Probably don't care . They got thier bills paid.
And on too of that that pull you in under false pretences. Such as "check available" or hey rick told me u could use this

I did everything that I was asked to do I had 100/100 points and I have received absolutely nothing. I did three surveys, and downloaded one of the apps to get the remaining 60/100 points and spent money on that app like asked.. I'd like to know how and when I will be receiving my 1000$ gift card to Walmart and I also want to know why I have not received it yet? My phone number is+[protected] and name is Ryan Robellard. My address is 314 King st. Herkimer NY 13350.

I recently all in one night started 1 app from the silver selection and completed successfully, along with taking part in 2 gold options and 2 platinum offers. I already tried to claim my "so called"earned reward, and have not received any comment from your company's end nor any funds that I totally desperately need because I signed up for some offers with a credit card thinking your company would come through with its promise of my $100-$200 reward incentives for completing all that I did. Please i'm a single mom who works a minimum wage job at 50 hrs a week pl I don't deserve to get screwed. Please call me or text me at [protected] or [protected] or email [protected]@gmail.com please... With good news only!

I received a notification saying I've been selected to receive a $1000 amazon gift card. Then I was told to complete some surveys and reward offers. I did all it asked me and did not receive the a $1000 amazon gift card. I put in a complaint about it but I still have not received the gift card. I just would like to receive the $1000 amazon gift card please and thank you.

I urge anyone who has been scammed by rewardzone USA to contact the federal trade commission and email the FBI by googleing ic3.gov that's how you can file a complaint with the FBI about scams and I urge you to contact the department of justice and the United States secret service and the New York attorney general's office because Rewardzone USA says they're based in white plains New York you don't have to be a New Yorker for them to assist you here's their number 1-212-416-8300

I have been getting multiple texts a day from this company, and I've never once contacted them for any service. When I called them to discuss this issue, their number went to voicemail and they did not give me an option to leave a message. I am tired of these scam artists trying to find ways around the do not call registry. I would never do business with these idiots

I have spent three days working on receiving an iPhone XS for my husband. Two of the companies were listed as SILVER when they should've been platinum, Dr. Seuss, and scentbird. I have other I have other companies that did not list at all though I retrieved their ID number upon the sale going through such as Epsie glam bag ID 694-92334SJ102960X. Hulu also did not show through and neither did Disney movie club though I've tried it twice. Harliquin.com gave me the account number [protected]. Act blue is a company I made a donation of $2 then tried again and made a donation of one dollar. These companies that did not show up we're all platinum so I have the required number of one gold one silver and 11 platinum‘s. I forgot bark box Which I also entered on 8/14/19 as a platinum. This had a 50% off with the code BBHalfoff. I do not think it is fair that I spent so much time and effort and cannot reach you by phone. This is very disappointing and I spent quite a bit of money on these companies. I fully expect you to honor the iPhone XS

August 11, 2019 i completed all my accentive s. i understand it only been 4 days but i like communication i dont know whats going on...i do know that i have all these subscription out here i do not need and i dont wanna feel like this a scam! I SENT A EMAIL TO THEM AND HAVEN'T HEARD ANYTHING! i dont know whats else yo do cause i dont know nothing they havent reach out to let me know they received my accentives.

I saw an ad on facebook, and filled out all of the information. I then completed all of the offers needed, and contacted them twice. I am having two issues:
1. Some of my offers that I completed are not showing up on my account page. I contacted customer service over two weeks ago, and have recieved no response. I can prove that I completed them, I have all of the emails and screenshots.
2. Having completed all of the offers needed to receive my PS4 Pro, I tried to fill out the claim form. This was on August 2 I believe, and ten days later I have not recieved a response. I completed everything well within the 20 day limit, and even had to pay for some of the offers. It is very frustrating that I can't even get an email back.

I want the company to make it right by contacting me, requesting any information they need, and sending me the PS4 that they agreed to send me if I completed all of the necessary offers.

I participated and completed all the necessary requirements to earn the programs incentive. After successfully completing all the offers and subscriptions the reward called for, i claimed my incentive via reward usa website and on same website where it says i have completed the offers needed. Later i recurved a email stating i did not have the correct requirements to earn the incentive?

Got an email thst i had won a 1000 $ Walmart gift card so i clicked on it then they say you need to get 100 points register, survey, and view products then they say one more thing to do to get the last 40 points got to buy from gold page, silver page snd platinum page i did will buy or download games and play till you get to a certain level did it even give me a congratulations i won and nothing so i complained then they say i have to buy 8 more items i i just can't believe Walmart lets this go on

Hilda Nanez
[protected]@gmail.com
Im not finished with y'all

I have 3 text from you 3 days 3 different numbers with a link to click on it comes to your scam sites. The text said that I am a loyal customer that recently made a purchase at 1 of your associates. Which I didnt. So you are just texting to lure someone on your [censored]. Im on a no call list I dont want to be bothered. I dont give my cell number to anyone I got a new email address. That very. Few have. I know the business that have my email never give it out. And you pukes would send a pop up while I was on line not for a purchase but reading a news story. So what gives you the [censored]ing right to disturb me? I have all the text that your scammers sent which I replied dont text me why do you continue text me who the [censored] are you to continue to bother me? Cut your [censored]

To anyone who has been scammed by Rewardzoneusa I urge you to contact the federal trade commission and email the FBI by googleing ic3.gov that's how you can file a complaint with the FBI about things like online scams and I urge you to contact the department of justice and the United States secret service and the New York attorney general's office because Rewardzoneusa says they're based in white plains New York

I completed all requirements to receive the gift card. They sent me an email confirming I met requirements to receive it but asked me for extra verification even though they have all the proof from the vendors I participated with. I have attempted several times to send them what they asked for but now email address rejects all emails as undeliverable and the fax number is always busy. I have 60 days to submit but have no way of sending the info. I can no longer reach the website but a new one appears called Flash Rewards and when I try to send inquiries I get message saying my status is waiting for requested information. Same company different name. This a scam to not pay gift card I earned by saying I didn't comply with the rules and request by not providing the information by not accepting it via the ways I was instructed to. The customer service number no longer accepts messages but refers you to the email address that doesn't work.

Well first of all I'm not quite shir if I'm doing as follows corecctly Ive been feeling out my forms through the apps and sweepstakes entry's but nothing could you reccomend me if I'm doing what I'm suppose to correctly or am I doing something like not filyng my application correctly thank you, I'll keep working at it may God bless america. United States.

I was redirected to complete the survey. I chose to get my credit score. After doing so there was no redirection back to the site. When I closed the credit page and opened back the sites my points were not there and I was promoted to start over. I have done this many times, never received an award but I waste my money and jeopardize my information on this site not knowing where my information is going. please contact me at [protected]...or email [protected]@yahoo.com

I have been getting these emails for years now. I've taken the survey countless times and I've yet to receive anything. Even when I unsubscribe they send it again. Please quit emailing me and LYING to me if you have no intention on helping me...my financial situation is bad because I'm disabled and I'm on a fixed income. The only thing you people are doing is pissing me off and wasting my [censored]ing time! Leave me alone!

Repeatedly completed numerous surveys and offers and yet still awaiting my reward. Also, my time and credit should be awarded upon completing all ten plus more offers within given time limit. I've put too much time and effort into this matter and expected good feedback as well..I don't think it's fair for us to spend if you don't. It's like they owe me rather and some I have paid for, I still didn't get. That's not legal at all, "lol!". WTBS..fair is fair, I've did everything you asked me to do so I expect the same. Agreement and trusting is very hard for the some of us and I put my foot in it!. If not the reward offered, the least to do is credit our funds we spent🤷🏽‍♀️..I mean A something is always better than A nothing, right?..but I was really aiming for that gift card real talk, got three lil ones hoping for school supplies/clothes!..When there's a will there's a way so therefore my kids WILL!😉..Trust me, if I didn't like you I wouldn't even complained.. Thanks, thats all for now🙋🏽‍♀️

With much respect,
A.cooper

I completed 15 offers out of a total of 10 required offers to receive what RZU calls an incentive. In my case it is an iPhone XS or equivalent value of $999. I completed extra offers because I was worried that some of them would not end up crediting to my account. When my fears ended up being true, I sent them an email at:

Sent: Thursday, May 09, 2019 5:14 PM
To: claims@rewardzoneusa.com
Subject: iPhone Reward Claim Packet

My completed incentives have not shown up on my incentive status, and I don't think they will as nothing has been added since the day I completed them.

Sent from my iPhone

On May 9, 2019, at 5:47 PM, Claims | RewardZoneUSA wrote:

Thank you for contacting RewardZone USA, LLC

Moving forward please communicate with us using the email you registered in our program burns.[protected]@osu.edu.

We checked your email address in our system and see that you have completed some, but not all the offers towards earning your incentive.

Name
Status
Credit
Date
Type
Board Kings iOS
Success
05/04/2019
Platinum
Dr. Seuss - 3 for $3
Success
05/04/2019
Platinum
Your Score And More
Success
05/04/2019
Platinum
Disney Movie Club
Success
05/04/2019
Platinum
Coin Master Level 3 iOS
Success
05/04/2019
Platinum
Amora Coffee $4.95
Success
05/04/2019
Platinum
Hulu CPA
Success
05/04/2019
Gold

Did you complete all 10 offers to qualify for a Tier 2 prize?

Please note that you must complete 1 Silver (Featured), 1 Gold, and 2 Platinum offers for a Tier 1 prize, and 1 Silver (Featured), 1 Gold, and 8 Platinum for a Tier 2 prize.

To check your incentive status, please log onto the member's area here http://contact.rewardzoneusa.com/Login

Thank you,
RewardZone, USA

They told me I had to complete a Manual Claim Packet in the following email:

Hello,

Please complete the attached form and send back the necessary documents. We ask that you only list the offers that have not been credited to your account.

If you are requesting apps in your packet please be sure to include screenshot of the app installed on home screen, level reached (if required), and app history screenshot of date it was installed.

Please provide your billing statement for offers that required a charge showing the initial transactions (the statement must include your name and address). Please block out your account number except for the last 4 digits.

You should only contact us once you have received all the products that were shipped.

You can fax your documents to 646-349-3872, or scan and email to claims@rewardzoneusa.com

Please be advised we do not accept forwarded emails. A handwritten signature is required in order to process your request.

Thank you!
RewardZone USA

Hello,

Please complete the attached form and send back the necessary documents. We ask that you only list the offers that have not been credited to your account.

If you are requesting apps in your packet please be sure to include screenshot of the app installed on home screen, level reached (if required), and app history screenshot of date it was installed.

Please provide your billing statement for offers that required a charge showing the initial transactions (the statement must include your name and address). Please block out your account number except for the last 4 digits.

You should only contact us once you have received all the products that were shipped.

You can fax your documents to 646-349-3872, or scan and email to claims@rewardzoneusa.com

Please be advised we do not accept forwarded emails. A handwritten signature is required in order to process your request.

Thank you!
RewardZone USA

Claim packet:

Hello,
Some of your offers did not credit properly. This means we need you to provide proof of your purchases before we can send your prize. Please create a packet that includes the following:
1. A completed version of the form on the next page
2. The original emails sent to you from each offer you purchased (each offer you list on the form). Emails should display your email address and sign-up date.
3. Bank or credit card statement with name and each offer purchased circled or highlighted. Please don't worry if you will not receive a bank statement for several weeks; you have 60 days to complete the manual verification process.

Once you have assembled your packet. Please return it to us by either scanning, mailing or faxing your packet:
Please send your scanned packet with the necessary documents to claims@rewardzoneusa.com
Mailing Address:
Customer Service
Attention: CS Pending
Re: Order Confirmation (email address)
128 Court St 3 FL
White Plains, NY 10601
Fax:
Customer Service
Attention: CS Pending
Re: Order Confirmation (email address)
Fax: 646-349-3872

Please Note: Without this form completed in its entirety, we will be unable to process your confirmations. We will review the information you provide and you will receive an email within 5 business days. A handwritten signature is required in order to process your request.

Confirmation of Completed Offer(s)
Please print this email form. Complete the form, keep a copy and fax it with the printed confirmations to the number below. Please print clearly.
Email:

First Name:

Last Name:

Street Address:

City:

State/Province:

Zip Code:

Phone Number:

Please list the merchant names for the confirmations included:​

By signing below and returning this form, I hereby certify that the information is accurate and complete, and agree under penalty of perjury to the foregoing and that I have not used any illegal, unauthorized, fraudulent or other means in breach of the program Member Agreement (Terms and Conditions). I am aware that a) I will not receive this gift, b) I may be required to return this gift or c) I may be required to compensate you for the monetary equivalent of this gift and I may be subject to civil and criminal legal penalties and that you shall pursue such penalties to the full extent of the law to protect your rights and the rights of your other licensors if you discover I have done so.

__________________________________​​​​___________________
Signature​​​​​​​​Date

1

I completed the claim packet fully which took hours of compiling and scanning documents. I sent in my claim packet consisting of 4 manual credit proofs: Rosetta Stone, Coin Master, Pirate Kings, and Curology. I then received an email back from Rewardzone USA (RZU) that says the following:

On Jul 9, 2019, at 11:28 AM, Claims | RewardZoneUSA wrote:

Hello,

Thank you for sending in the requested documents.

We are unable to credit your account for Rosetta Stone, Pirate King, or Curology. Please note that we only give out manual credits to offers you have clicked in our system.

These are the offer you have clicked.

The green dots are the offers which have already reported to your account. The ones that are highlighted in yellow are offers you clicked but did not report.

You will need to send us those offers that did not report for manual credits.

Please be advised that the deadline to complete the Manual Credit Verification Stage is 7/12/19

Thank You!
RewardZone USA

That exchange is the exact exchange that followed between 5/09/19-7/09/19. As you can see, the initial email they show me what claims had shown to be completed but omitted the ones I clicked but did not finish. Only once I sent in four manual credits that I proved were completed did they tell me THOSE credits were invalid as they weren't in their system showing I clicked on them. In that email is an image of their record of links I clicked but did not complete which includes Fingerhut, Apple Music, Free Score 360, and E-Bates. I did click those, but I couldn't complete them because I didn't qualify as I was already a member of each. Suspiciously, the four completed ones WERE OMITTED from that email. It's as if they were waiting to see which ones I completed to claim I didn't click them in their system.

After that I asked why the ones I sent were invalid when it clearly shows I completed the offers regardless of whether it shows I clicked them or not. After all, isn't that what a manual claim packet is for? I asked politely to be given credit for those, but they alternatively told me I had three days if I wanted to complete 3 MORE offers which, they said, must be completed using the original link I completed the other offers for which they did not supply to me or explain how to retrieve the original link. My total offer number had I accepted would end up totaling 18 offers out of 10 required.

I am fed up, and sent a complaint to BBB. Hopefully I can get a resolution there.