Rex
Reviews and Complaints

After being a customer for over a year i paused my subscription. I received an email stating that I had an order that was already paid for…if i would just update my personal info they would ship it out. I verified my info and they sent me a shipping notice. saying it would be shipped soon. They then tried to charge my expired card and sent me an email saying my prescription was on hold because of a failed payment. I called them and made them aware of the situation. They admitted that it was just a marketing email to get me to update my stuff so they could charge my card. i told them that is not marketing, but instead, dishonest.

Rex md will ship and *** you without telling you. When you get an email from them they have already shipped and charged your credit card. I called them and they said it was too late to stop.

Incorrect orders shipped. Over a month delay on orders. Crossed my account with another user. Tried to charge my credit card when no order was due to be refilled. Completely incompetent. Never use these folks.

Can I give Rex MD 0 stars? I decided not to use their services after they charged my credit card before any services were rendered. They have refused to issue a refund. Please beware of this company. They will take you for a ride.

Wish I could give 0 stars! AFTER the prescription expired, they withdrew $102 from my account (without my consent). But refused to ship because the PRESCRIPTION IS EXPIRED! But they won't issue a refund either. They just dipped into my bank account, withdrew money and won't send a prescription. They basically mugged me. So dishonest. I need to file a complaint with the New York

Nearly impossible to cancel once you have gotten hooked up to them . They advertise how easy it is to cancel a subscription but it could never be more difficult . Even after trying to contact them through several emails to their customer support team notifying them of my intent to cancel a month later they still charged my card and processed and order that I did not want they claimed that they could not stop it unless I actually called their number and talk to a person .

Dont let ads trick into to believing this is a viable company, it is not! Once they have your information you at their mercy. The product is fine but my God the customer service is so bad its actually amusing. Calling there youll get really question of the educational system south of ***. The absolute disgusting way they treat their customers, its a hillbilly Boiler Room.. and I think that would be giving the company a compliment. They change prices make up times they will send out product and overall nasty attitudes you will get will shock you

I had a similar experience to many of the reviews I see here. I wish I had read the reviews before I interacted with them. I was charged for an order that I did not complete! He said my card was probably captured and it was being processed and couldnt be canceled. He talked me into a lesser plan so that the $360 charge wouldnt be processed (remember they said it couldnt be stopped because it was being processed!). They then charged me another $283, three weeks later. I was able to stop that through my bank. They make it difficult to cancel any memebership. This is the epitome of a bad faith company. They may be legal but they are not legitimate!

Was very easy to get a prescription. Was all down hill from there. The package has been sitting in *** for a month now. I reached out to the company several times, they finally told me they are sending me another package. I don't believe them. This was a week ago and I didn't get any kind of confirmation from email or on their site about another package coming. Fortunately I used my *** card. I have contacted them and have disputed the charges, should be getting my money back. I also told them to freeze any more transactions from rexmd; from the reviews I have now read it is very difficult to cancel. I wont even deal with that. Let them try to charge me now.

I ordered 4 pills from REX MD. Fortunately I only ordered 4 pills as I had never ordered from them before and was concerned about the efficacy. My fears were well founded and the pills didn't work. OK, my mistake, my loss. I forgot about it. Then one month later, with no communication from them to me and me to them, they sent me a reorder of 4 pills and charged my credit card. I called to complain and to request a refund and offered to return the pills. They refused on both accounts telling me that when I made the original order I signed up for an auto refill on the prescription. This is a total lie. They are just a fraudulent, scam outfit and should be totally avoided.

I have them at one because there wasnt a negative 5 this company is just another scam the medicine they sent did less than nothing they ask you to put down medications your taking I take flo *** the doctor ( whatever ) is supposed to review your application. Well I guess he missed it on mine the bottle they sent said do not take with alpha blockers so either theres not any actual doctors or the ones they have are very inept all in all they *** there customer care is *** the girl I talked to was going to credit my account but only half for there *** up after we argued about a full refund I was hung up on stay clear of these con artists I should have done a little more research

I will be filing formal complaints with federal and state (commerce and medical) regulatory agencies against Rex MD and their doctor (name redacted here). After their doctor approved my prescription and after Rex MD charged my credit card, Rex MD is now refusing to ship my order. They admitted a snafu on their end two weeks ago but *stillhave not shipped my order. I want the *** Attorney General, FTC, *** and the medical board (where their doctor is licensed) to review my order and to review my medications relative to my approved prescriptions, and Rex MD's failure to ship my order (and failure to refund my money). Something is wrong with Rex MD and this should be investigated.

This same problem happened to me. The dates and cost are different, everything else followed almost word for word. talking to them on the phone as I type this in. How can they get away with all the false advertising in all the locations. They said it has been stopped and my money will be refunded. I am not sure I believe them after reading all the other reviews.After ordering medication on 1/2/22 (order# ***) and being charged $60 on 1/3/22, I was advised that my prescription was not approved by the physician due to my medical intake file, and that a refund would be processed within 48 hours. I never received a refund to my account. I attempted contact multiple times via phone with nobody answering. I emailed on 1/4 and 1/5 and requested cancellation of my account and $60 refunded. There was no response to these emails. I was billed again on 2/3/22 for $60 (order# ***) Again, attempt to contact via telephone resulted in no answer. I sent another email to *** with the two previous emails attached, requesting cancellation and refunds.

Someone from RexMD called me today, possibly named something I can't recall, asking if I was interested in a prescription and mentioned a request for information I never made. I inquired about the source of my contact details, to which she gave an unclear response. I clarified that I hadn't requested any information, yet she persisted. My wife, who was working beside me, overheard the call on speakerphone and noted the caller's rudeness. I ended the call abruptly after a terse exchange. The caller discussed medical details without verification, a potential privacy breach, accused me of lying, and failed to maintain professionalism. As a customer, I expect better service and would discuss any health decisions with my wife before engaging with a company that doesn't respect customer privacy.

Convenient, but dishonest. The meds they prescribe work fine, but their claims around pricing are completely false.From their FAQs: *** policies do not cover medications and visits through REX MD. But, our prices are typically less than the average pharmacy, and our online visits less than your copay."It's true that my insurance doesn't cover the drug, but if you use a free service like ***, which is available to anybody regardless of insurance status, you can get 90 25 mg tablets for less than $15. My copay for a doctor visit is $15. I've had 4 different health insurance companies throughout my life, and I've never had an office visit copay that was more than $30.Their support site also says you can cancel anytime from your account page, which isn't true either. I've had to open a support ticket just to try to get my account cancelled.Like I said, it's convenient and helpful from a medical standpoint, but it's dishonest when it comes to the cost and ease of cancellation. This is aimed at either people who are really new to how insurance and prescriptions work, or is just meant to prey on insecurity.

who needs a monthly supply of dubious pills every 30 days? Anyway, here we go... I spoke to customer service but got no help, so I was transferred to a supposed manager. She was rude and unhelpful. It seems futile to write this, as I've seen many negative reviews from Rex MD customers who felt scammed. When I couldn't post a review on their site, I used the chat feature to ask how. They said the site was under maintenance and to send them the review for posting. Clearly, Rex MD filters reviews. I plan to share my experience on Complaintsboard.com and elsewhere. I've cancelled my Rex MD account and changed my credit card number to prevent further issues. My order hasn't shipped, only a label was created, so I can't dispute the charge yet. I'll have to go through all these steps when I find the time, as no one likes being scammed. I didn't sign up for monthly deliveries; it was a one-time purchase. Considering Rex MD's practices, I'm hesitant to even try one pill. I haven't, as I've been dealing with kidney stones. Who would need to take dubious pills daily? Rex MD's monthly 30-pill shipments are clearly unjustified and indicative of a scam.

I order some pills from them(rexmd) because of there tv *** spend using my credit card $181.99 and this was Sunday (this pass Sunday) and they have not attempted to mail me my product.Reason I know is because Everytime I log in to check the status it say... processing still?Sorry, but it doesn't take 3 or more days to send out a product to a customer.My order# *** This is what they sent *** emailed them and they do not answer my question!So, I'm turning to you for help!I have to send you what I received from them in my email with my order number, ok Please send me your email address please, thank you!Question...So many complaints, why are they still allowed to advertise and take more people money?

On October 14 I paid $90 to Rex MD for a prescription refill. As you'll see in the attached image from their website *** , they claim that orders will arrive in 2-4 days.Unfortunately 17 days have passed and the order still says 'in processing'. I've reached out to Rex MD via email, phone, and chat and been told that the issue has been escalated to upper management whom I've never heard from. When pressed, every rep says they have no idea when it will ship. Relevant cases for Rex MD are *** and *** (I didn't receive a case number in chat support)That said, I've exhausted every means I could find of resolving this before submitting a Complaintsboard.com complaint. Hoping I hear from them (or ideally get my prescription delivered) soon.

On 6-18-22 went online to look for some meds. Came across Rexmd and filled out some information. Didn't finish the process as they said I needed to send my drivers license and a photo. The medicine I was looking for requires a consultation with a docor. Didn't do that either. On 6-19-22 I noticed they took $60 from my bank account. I called them on 6-20-22 I called them saying I didn't complete the process and they shouldn't have charged me. They got rude and said I was approved and order has already shipped and can't get a refund. The status online still says not shipped as of 6-22-22. I find this as fraudulent as you can get. They flat out lie to you over the phone. They said they canceled my account and even sent an email saying so that I have a copy of. We shall see.

I received an email notification to refill an online prescription in late September. I immediately called and went online to cancel the order and as well as any future charges. Nevertheless, the company went ahead to ship the prescription after I had spoken with a floor manager regarding my request to cancel the present order and any future orders. The order was shipped by *** and when it was out for delivery I stayed home and when the driver showed up I refused the delivery and asked that the package be returned to the sender. I disputed the charge through my bank, but REX MD did not agree and asked to charge me back. I just called Rex MD to complain about this, but they are unwilling to refund me back my money. It seems to me that this is a total scam and unprofessional business.

I have trouble sleeping and saw the ad for sleep aid. I filled it out and completed the process. I thought better of it and contacted my PCP. I decided not to purchase a sleep aid through the mail. (SHould have thought this first). I got back in touch with them and have been stonewalled every since. The order had not shipped or been processed but my payment had. I have called their number *** and haven't gotten an answer or a call back (as promised). I have filled out their company dispute form which would not submit so I emailed it to them. I have emailed them and used their internal communications which I have attached here. I cannot withdraw my payment information from their site, I cannot cancel anything, I cannot end this nightmare. It began as a bad decision on my part and now it is a nightmare.

Two years ago, REX MD in California charged my Harley-Davidson Visa Card $102.00 for a product I never received. I filed a complaint through Harley-Davidson Cardmember Services to report the company and sought reimbursement for the transaction. I had my card replaced and received support to prevent further transactions with REX MD. However, two years later, REX MD charged my new card, which had a new security code. The post date was 08/16, and the transaction date was 08/12 with a reference number and the same amount of $102.00. I called Harley-Davidson Visa Cardmember Service and filed another complaint; they are investigating the issue. I have contacted REX MD before, and now they keep giving me the runaround and trying to sell me more products. I need help with this problem. I never received the $102.00 back from two years ago, and it seems REX MD thinks they can repeat the charge.

I placed an order with RexMD, they waited several days then I got an answer they wanted more info, I provided it then a day later they wanted more info which I provided again, then finally I asked for a refund the email below is what I got *** (REX MD) Oct 13, 2021, 12:52 PM EDT Hello, Unfortunately per our Terms and Conditions (linked below), all sales are final and nonrefundable. Terms and conditions: *** If you require further assistance please call us at *** between the hours of 9am-9pm EST Monday- Friday or 9am-5pm EST Saturday, and a medical concierge can assist you let us know; we are always here to help! REX MD Customer Care Team *** now they wont send the product nor give a refund. and told me they would be taking more money from my card so I changed it. all im asking is for a refund of $80 or the product that I originally ordered. is that too much to ask for.? ***, thanks

10/19 an order for $60 in mens health products were placed with the promise of 2-3 day receipt of products. 10/21 the items still have not shipped and when contacted I was told they had no ETA on the items. Researched the company to find out this is a common issue with MED RX. I call on 10/22 to check on status and am once again told no ETA. I ask for the order to be canceled and any and all reoccurring charges to be canceled as well. The representative confirmed the cancelation of the order. I asked when a refund would issued and I was told it would not. I paid in full for the order on 10/19. Did not receive the order and was not refunded even though MEDRX did not deliver or even provide an expected ETA on the purchase when they promise 2-3day delivery. They also did not say I would not be reimbursed for the purchase until AFTER they canceled it. They charged my credit card and failed to meet any of their promised timelines or deliver the product, yet refuse to refund my money. This is a scam.

I had used RexMD as an online pharmacy in [protected]. I stopped doing business with then in mid 2021. I received an unsolicited email from them in June 2022 informing me that I had refills left on my prescription & offering a 70% discount if I started using them again. I placed an order for a 3 month supply of meds and my credit card was immediately charged the undiscounted price of $204. A few days later I received an email telling me that my prescription had expired and leading me to a link where I completed the questions to renew my prescription. A few days after that I received an email requesting a photo of my state driver's license. I was not comfortable sharing that with them so I emailed them and requested to have my money refunded. I received an email response stating that I had to do that by phone. On July 7, 2022 I phoned their customer service and requested a refund. They refused to do so. So as of now, they are refusing to send me the meds and also refusing to refund the $204 that my credit card was billed.

Originally ordered a product on July 29 and was charged $60.00. On November 4 I received an email that stated that "two more" of the product was going to be shipped and that my debit card would be charged $102.00. The email provided me with a phone number to call immediately if any of the information was incorrect. I immediately called the number provided, explained that I was unaware that this was a "subscription" type service for this product (personal care). During the phone conversation, the representative assured me that as the product had not yet shipped she would immediately cancel the subscription and the $102.00 would not be charged to my account. Today I received an email from the same company stating that the product had shipped and my bank verified that $102.00 was debited from my account. After spending a significant amount of time on the phone this evening I was informed that as the product had already shipped today that they could not refund my money nor could I "refuse" to accept the package.

I ordered some medications on line from RexMD and received medications as ordered onNovember 5. I received a text from RexMD on May 12 2022 saying your order has shipped. I received another order of the same medications on May 16 2022. I called RexMD on May 17 2022 and talked with a billing representative and was told they automatically send out new medications every 6 months. I told her I never ordered or wanted automatic refills and I wanted to return for credit. Was told they don't take returns or give credit back for retuns. I then asked why they didn't send a text or email letting me know about upcoming order so I could have stopped the order, they only sent the text Your order has shipped. After getting no resolution I asked to talk with a manager and she said ok. I was put on hold for about 10 minutes. The representative came back on the phone and said all managers were busy, but one would call me later in the day. Never heard back from anyone from RexMD. I am in my seventies and on a fixed income. This will affect me greatly.

On August 1, 2022, I tried ordering online for my spouse. He needed help with the online process. I entered his details as the patient and mine for shipping. After charging, the system asked for his ID and photo but listed my name instead. I asked to cancel the order to correct this. They did, but refused a refund unless a physician rejects it. By law, women can't get prescriptions for male-specific medication. I was charged $60 for a product I didn't receive, plus an unclear extra fee, totaling $120.87, without any service. I demand a refund. Order #

On 1/25/22 I placed an order for medication tablets from REX MD. There was an ad on the Internet selling this product. After answering some health questions on their website, I was advised by their healthcare professional to use the medication. They sent me 24 tablets for $204. After using 10 tablets with no results, I contacted the company. I wanted to return the remaining tablets for a partial refund and cancel future shipments. I was told they have a no-refund policy on medication but offered to let me try a similar product for free. Three weeks later, I hadn't received anything. They were processing more orders and billing my card. I found out via an email from REX MD. I called to cancel the next order and ask about the promised product. They canceled the order but wanted $60 more for another product. I refused to pay more to a company not standing by their product. They also don't disclose their no-refund policy on their forms.

I first placed an order on March 6th 2022 for Finasteride via prescription through their webpage. It included over the counter shampoo. On their website it showed the order was shipped a couple days later with a single shipping number. The medication arrived but the shampoo did not. I emailed them about the missing order on 3/12/22. They responded back and put in a new order for the shampoo to be sent on 3/16/22. I contacted them again on 4/3/22 due to still not receiving the order. I requested to have my money refunded for the missing product. I was told that they would not refund my money and as of this writing 4/18/22 I still have yet to receive the product or shipping information. I was told that because it was a bundle they would not do a refund. The shampoo and meds can be purchased separately thru them but they will not send me the money for the difference in the price. The order was for 6 month supply of both for $225. The medication can be order in a 6 month supply for $17.60 a month ($105.60 for 6 months). That leaves a balance of $119.40 for the 6 months of shampoo. It has been almost a month in a half and still no product but they had no problem taking my money and refusing to refund any money for no product. Reading forums and posts online this seems to be a reoccurring issue with this company with multiple excuses given by them and them refusing to refund anyone's money.

I responded to a TV ad about a free or discounted (I can't remember) one month trial of prescription medication. I Called and talked to a doctor who approved me. I was staying at a hotel at the time as I travel a lot for work and they said the product should be there in a few days. I agreed knowing the risk that I would not receive it in time. I never received anything which did not bother as it was a free trial. Six months later I realized they had been charging my credit card $60 every month. I called to explain to them that I never wanted a monthly subscription and I have never received anything and I don't live at the address I ordered from. They claimed they had been sending it to the hotel every month (the hotel disputes this but who knows) and they can't give me any refund, I say fine just stop sending it now please. Six months later (today) I realize that they started charging me again! Again claiming that they are sending it to the hotel I stayed at last year. They even acknowledged that they could see that I "tried to cancel" in June (never wanted monthly to begin with) but still would not do anything about the past few months charges. They hung up on me when I told them I was canceling the credit cards and that I didn't believe them that they were going to cancel this time. I did immediately cancel the credit card that they had on file and reported them to the credit card company. 20 minutes later I get a notification that they just tried to charge that card again!

Date of Transaction: May 2, 2022 Nature of Transaction: Recurring Order, Automatic Refill Authorization for Order: Under Section 4 of Rex MD Terms and Conditions, which is embedded at end of initial order process, signs the consumer up for automatic refills. No way is readily available online to cancel this setting requiring contact with customer service.Additional Order Information: Order Shipment Address was not verified prior to automatic refill shipment, Order shipped to non-current address and was returned to sender.Charge to Credit Card on File: $384.00 Contact with Rex MD on June 7, 2022: Contacted customer service of *** after evaluating prior months credit card statement. The *** immediately cancelled the recurring order, but would not refund the charges for the unauthorized and not received product. Upon request, *** escalated the call to a supervisor who explained that the policy of the Rex MD is to not refund shipped prescriptions (no exceptions). When pressed that I did not knowingly authorize the recurring order and that that order shipped to an unauthorized address and that I needed to be made whole, I suggested a merchandise credit which was accepted, but would have to be processed on a new prescription. With no new prescriptions possible, we ended up back at no other options and no refund. Basis of Dispute: First, recurring orders or auto-order is embedded in the T&C's likely ensuring many customers miss that the customer is automatically signing up for recurring orders when signing up with Rex MD. Also no online method of removing auto-orders. Second, no attempt was made to verify the shipment details leading to a mis-shipment, return-to-sender situation for the auto-order. Third, Rex MD is willing to credit a mistake as long as it does not lead to a cash credit back to the customer.