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1.0 21 Complaints
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Rituals Cosmetics Complaints 21

ComplaintsBoard
E
12:18 am EDT

Rituals Cosmetics International orders/shipping

I placed an online order with Rituals Cosmetics via their web site on February 15, 2016. The order was for 58 euros, which I paid via international bank transfer. The payment went through on February 18, 2015. I have a copy of the transaction through my bank.
I received a confirmation for my order, # EU-[protected]. I never received the shipment, however, and when I contacted Rituals (via email), they replied that they had no record of the transaction. I have now written to them six times. They have asked for copies of the bank transaction and my bank account number, which I provided. The issue remains unresolved. They are no longer answering my emails.
I would like a refund for the products I paid for and did not receive. Can you kindly advise what I should do?
Sincerely yours,
Elizabeth Peterson

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bistra_gonina@agropal-bg.com
US
Oct 22, 2023 10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bad product before expiry date!

View 0 more photos
M
M
malky landau
US
Jan 01, 2020 10:36 pm EST

Hi,
I am a big fan of rituals products, I love your stuff.
I only have one problem, I bought the car diffuser and the piece that makes it stand in the car keeps breaking. I had to buy several new ones and pay full price just to get that piece.
Please can you send me some of your spare pieces or make them stronger.
Many thanks
Malka

C
C
ChrisJen
GB
Nov 12, 2018 4:06 am EST

When I opened the jar it was half empty which was a huge disappointment. I expect a full refund. I could send a photo if required.

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Overview of Rituals Cosmetics complaint handling

Rituals Cosmetics reviews first appeared on Complaints Board on May 18, 2016. The latest review I did not receive the free body wash as advertised with my order was posted on Jul 25, 2023. Rituals Cosmetics has an average consumer rating of 1 stars from 21 reviews. Rituals Cosmetics has resolved 0 complaints.
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  1. Rituals Cosmetics Contacts

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  3. Rituals Cosmetics emails
  4. Rituals Cosmetics address
    Keizersgracht 683, Amsterdam, 1017DW, Netherlands
  5. Rituals Cosmetics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Rituals Cosmetics Category
Rituals Cosmetics is ranked 9 among 152 companies in the Make-Up and Cosmetics category

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