Rocklyn Homes’s earns a 5.0-star rating from 4 reviews, showing that the majority of homebuyers are exceptionally satisfied with their new residences.
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I bought a townhome in Camp Creek Village in April
I bought a townhome in Camp Creek Village in April . Since that time, it has become clear that the work is less than quality. I'm waiting to get scheduled for my 11-month check and repair. However, there are a number of community commitments that haven't been addressed by Rocklyn from repaving the streets, placing enclosures on dumpsters and quality landscaping. They are preparing to leave the Community and we are expecting all of the work to be completed successfully before that time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Water is entering the garage and closet across from the powder room on main level
Water is entering the garage and closet across from the powder room on main level. I cannot get anyone to call me concerning this urgent matter. I purchased a townhouse from Rocklyn at Ellis Pointe on 12/17. Within four days water started entering the garage and the closet from the front wall. I was told that they would get someone to take care of the problem immediately but now no one is answering my calls, text messages or emails. There isn't even an acknowledgement of them. It appears to be a problem with the foundation. They sent a plumber thinking a pipe had burst, but he took one look and reported back to them that it is a problem with the foundation. No one appears to be working. Haley the director of customer care promised to have someone out today, Monday, 12/28, but now she is missing in action.
The complaint has been investigated and resolved to the customer’s satisfaction.
Plumbing piping issue Contacted Rocklyn regarding a leak when my house was under warranty they could not figure out the issue so they preformed
Plumbing piping issue Contacted Rocklyn regarding a leak when my house was under warranty they could not figure out the issue so they preformed patch work on the shower drain. One year later the same leak occurs and it turns out to be a pipe that was not properly affixed, I contacted them and sent notice of my plumbers findings. They sent their plumber out and their plumber says that he didn't find anything that would cause the issue. Stated I need to hold the handle on the toilet longer because it is a low flow toilet and if not it may cause flooding again. I had a plumber come out again to confirm his finding and it was the same issue. Contacted again Rocklyn they never responded until I repeatedly called Haley who didn't seems to be concerned at all about my issue. She keep reiterating that my warranty has expired. I've only been living in my home two years and there is no way I should be having this issue with piping not properly being installed
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Rocklyn Homes Legit?
Rocklyn Homes earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rocklyn Homes. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rocklyn Homes resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Rocklynhomes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rocklynhomes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rocklynhomes.com you are considering visiting, which is associated with Rocklyn Homes, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Rocklynhomes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rocklynhomes.com may offer a niche product or service that is only of interest to a smaller audience.
- Rocklyn Homes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to Rocklyn Homes. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
A construction created problem
A construction created problem. Water is not flowing, gutters not properly hung, Causing mold and wood rot. Getting worse when it rains,Claim denied I have made several complaints to Rocklyn Homes about this home that i purchased in Nov 2016. Under my 10 year warranty agreement with the company representing Rocklyn, Centrcity.com/ I filed a claim on 9/22 and was denied. This problem is one created by poor construction. Water is not flowing properly because gutters should have been added to the overhang. the wood is rotting and causing more damage. Mold has built up on the front outside window and on the wood surrounding the window. Rocklyn Homes and Centricity refuse to answer my complaint when poor workmanship and design is the problem. It gets worse each time it rains. I have spoken with several reps at Rocklyn Homes and instead of sending someone out to take a look the just tell me that its not covered under a warranty. I purchased this home in good faith but was not allowed to use my inspector but theirs. I am obligated to pay for this home, I feel they should live up to their agreement. I am a retired, disabled senior citizen. I live in a predominantly Black neighborhood where homes were built and purchased around the same time as mine. those with the same design as mine look much better and are not rotting like mine. obviously there is a problem that they won't address. They should fix this problem in a hurry, they are a construction company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rocklyn Homes Reviews 0
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About Rocklyn Homes
One of the keys to the company's success is its attention to detail. From the highest-quality materials to the latest in design and construction techniques, Rocklyn Homes is always searching for ways to improve its homes and satisfy its customers. The company works closely with home buyers to guide them through the entire process, from selecting the perfect location to creating the perfect design.
One of the things that sets Rocklyn Homes apart from its competitors is its commitment to sustainability. The company believes that its homes should not only be beautiful and functional but also environmentally responsible. With this in mind, Rocklyn Homes incorporates green building practices and technologies into its homes, such as energy-efficient lighting, insulation, and appliances, to reduce their carbon footprint and save homeowners money in the long run.
At Rocklyn Homes, customer satisfaction is always top of mind. The company understands that purchasing a home is a significant investment, and it works tirelessly to ensure that every customer feels comfortable, informed, and excited about the process. With a team of experienced professionals, Rocklyn Homes is dedicated to building exceptional homes that will provide satisfaction and comfort for years to come.
In conclusion, Rocklyn Homes is a leading home builder that is dedicated to providing its customers with high-quality, innovative, and sustainable homes that meet their unique needs and lifestyles. With its commitment to sustainability, attention to detail, and customer satisfaction, it is no wonder that Rocklyn Homes has become one of the most trusted home builders in the Southeastern United States.
Overview of Rocklyn Homes complaint handling
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Rocklyn Homes Contacts
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Rocklyn Homes phone numbers+1 (770) 817-2185+1 (770) 817-2185Click up if you have successfully reached Rocklyn Homes by calling +1 (770) 817-2185 phone number 0 0 users reported that they have successfully reached Rocklyn Homes by calling +1 (770) 817-2185 phone number Click down if you have unsuccessfully reached Rocklyn Homes by calling +1 (770) 817-2185 phone number 0 0 users reported that they have UNsuccessfully reached Rocklyn Homes by calling +1 (770) 817-2185 phone number
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Rocklyn Homes emailsellispointe@rocklynhomes.com94%Confidence score: 94%Supportaustinmeadows@rocklynhomes.com93%Confidence score: 93%coopermanor@rocklynhomes.com93%Confidence score: 93%springvalley@rocklynhomes.com92%Confidence score: 92%stonecrest@rocklynhomes.com92%Confidence score: 92%renaissance@rocklynhomes.com91%Confidence score: 91%augustinecommons@rocklynhomes.com90%Confidence score: 90%tfalana@rocklynhomes.com88%Confidence score: 88%
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Rocklyn Homes address3505 Koger Blvd STE 275, Duluth, Georgia, 30096-8909, United States
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Rocklyn Homes social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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