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Roma Pass Complaints 1

ComplaintsBoard
R
3:22 pm EDT

Roma Pass i would like my expenses to be reimbursed

10.10.2015 with Roma Pass went to Castel San Angelo. We were persuaded to buy the pass because it avoided the queues. At Castel San Angelo, our 1st site, we were refused "Skip the queue" admission twice and told to queue, with the people that had not pre-purchased. It was in torrential rain, we queued for approx. 25 minutes, and did not move far in a very long queue. Being very wet, decided to leave. Went to the office from where we had purchased the Roma Pass, the staff sent us to another place, saying they did not know, the second place sent us back to the first place, then to the information booth adjacent to Saint Peter's Basilica, the lady we spoke to there was very rude, and told us it was our problem and to go back to San Angelo. It was torrential rain, I am 71 years and my husband is 78 and we were already very wet, we are both very fit, but not to be walking to and fro in bad weather with no guarantee of success. We had planned the schedule and the programme for the Roma card, but had now lost the day. This whole problem took approx. 4 hours - queueing, going to and fro as directed by the office staff, and eventually nothing other than being very wet and frustrated. All I was told was told was that their job was to sell the card, not to deal with any problems. I think that any organisation that sells a product should have some responsibility regarding the effectiveness of that product. Unfortunately this seems very much like - "we want your money but we are not bothered about the service." We had scheduled and organised our time in Rome to see as much as possible and thought the Roma pass would be helpful. Unfortunately this was not the case, and we found generally the staff were very unhelpful and quite often quite rude. I have always approached people with courtesy and politeness, and find it upsetting when the response is less than courteous. I would like my expenses to be re-imbursed, .

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Roma Pass earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Roma Pass to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Roma Pass is known for their high standards and safety. If you're thinking about dealing with Roma Pass, it's wise to check how they handle complaints.

The age of Roma Pass's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Romapass.it has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Romapass.it has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Roma Pass have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Roma Pass and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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Overview of Roma Pass complaint handling

Roma Pass reviews first appeared on Complaints Board on Oct 10, 2015. The latest review i would like my expenses to be reimbursed was posted on Oct 10, 2015. Roma Pass has an average consumer rating of 1 stars from 1 reviews. Roma Pass has resolved 0 complaints.
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  1. Roma Pass Contacts

  2. Roma Pass phone numbers
    +39 060608
    +39 060608
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    May 13, 2024

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