Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cruises and Charters Royal Caribbean Cruises Cancellation policy
Royal Caribbean Cruises

Royal Caribbean Cruises review: Cancellation policy

S
Author of the review
7:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

. It is beyond ridiculous that I booked a cruise in Jan 2023. In May 2023 my son started developing seizures. These seizures went on uncontrolled until January of 2024. We have been in 2 Children's hospitals since then. That $1,000 deposit I gave y’all last year could be helpful to pay off our medical bills. Currently, he is seeing a neurologist every 2 months. Neither I nor my son's neurologist feel it safe to fly, especially not to Alaska. I have been begging RC to issue me a refund even going as far as submitting documentation from my son's neurologist. Today 4/1/24, RC issued me a $1,000 future cruise credit that I must use in one year. That would be excellent if my family could travel ANYTIME OUTSIDE OF JULY 4th week. In 2025, that happens to be June 28th-July 5th allowing my family one day before and after the cruise to drive. After taking time this afternoon to search for cruises in this narrow window we have available NONE fit our tight time frame. Even trips close to those dates that my family "might" manage were extremely out of my price range. I don't understand what more I can do to get RC to understand my family's hardship at this time and how badly we need that deposit back. This money is so minimal to your company. It is so hard for me to comprehend why you must insist on keeping it!

Claimed loss: $1,000 deposit

Desired outcome: I want my deposit back because I did what was asked of me and submitted documentation from my childs neurologist

Confidential Information Hidden: This section contains confidential information visible to verified Royal Caribbean Cruises representatives only. If you are affiliated with Royal Caribbean Cruises, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Royal Caribbean Cruises reviews & complaints

Royal Caribbean Cruises - Royal caribbean victim 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Allure of the seas loses luggage
Royal Caribbean Cruises - robbed 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Bad christmas cruise 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Horrible customer service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Flexibility to change a reservation 1
Royal Caribbean Cruises - Cancelled cruise due to covid - refusing to refund money 3
Royal Caribbean Cruises - Children sail free
Royal Caribbean Cruises - A deck cleaner
Royal Caribbean Cruises - Keeping my money 1
View all Royal Caribbean Cruises reviews and complaints

  1. Royal Caribbean Cruises Contacts

  2. Royal Caribbean Cruises phone numbers
    +1 (866) 562-7625
    +1 (866) 562-7625
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number
    Sales
    +1 (305) 341-0204
    +1 (305) 341-0204
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number
    International
    +1 (800) 256-6649
    +1 (800) 256-6649
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number 1 1 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number
    100%
    Confidence score
    Customer Service
    +1 (954) 628-9290
    +1 (954) 628-9290
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number 4 4 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number 3 3 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number
    14%
    Confidence score
    Outside of the U.S.
    +1 (800) 521-8611
    +1 (800) 521-8611
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number
    Brochure Orders
    +1 (844) 278-9745
    +1 (844) 278-9745
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number
    Air2Sea Arrangements
    +1 (800) 398-9819
    +1 (800) 398-9819
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number
    Website Questions and Assistance
    +1 (800) 526-9723
    +1 (800) 526-9723
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number
    Crown & Anchor Team
    More phone numbers
  3. Royal Caribbean Cruises emails
  4. Royal Caribbean Cruises address
    P.O. Box 026053, Miami, Florida, 33102-6053, United States
  5. Royal Caribbean Cruises social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024
Royal Caribbean Cruises Category
Royal Caribbean Cruises is ranked 2 among 29 companies in the Cruises and Charters category
#01 Carnival Cruise Lines Carnival Cruise Lines #02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises

Most discussed Royal Caribbean Cruises complaints

Out of control guest
1
(opinions to this review)
Royal Caribbean Cruises Alternatives
Celebrity Cruises 157 reviews Princess Cruise Lines 323 reviews AmaWaterways 11 reviews Oceania Cruises 24 reviews Caribbean Cruise Line 8 reviews