Menu
For Business Write a review File a complaint
CB Cruises and Charters Royal Caribbean Cruises Poor customer service and no accountability
Royal Caribbean Cruises

Royal Caribbean Cruises review: Poor customer service and no accountability

B
Author of the review
5:03 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Husband and I took a cruise on the Harmony of the Seas from 11/01/2023 through 11/05/2023. On day 2, I came down with a horrible rash on my face after sleeping in the bed and room that was not clean. This cause an allergic reaction which elevated my blood pressure. I had to see the doctor and receive treatment for both. Needless to say, we could not enjoy ourselves on day 3 due to recovering from this incidence. On day 3, my husband developed gastrointestinal issues (diarrhea) and had to be seen by the doctor. We are told to quarantine in our room for at least 24 hours. We complied as instructed. We were told that we would receive a credit to use toward another cruise but did not receive it. When I call to inquire about, I was then told that only my husband would receive it even though we both were told to quarantine in our rooms. As of today, I have not received anything from Royal Caribbean. I also, requested a copy of our medical records on 11/16/2023 and they still have not sent anything. This company has poor customer service and no accountability. My email is [protected]@yahoo.com. My cruise ID: 9971366

Desired outcome: I would like to receive my medical records and would like to be compensated for the day that both my husband and I could not enjoy ourselves.

0 comments
Add a comment

More Royal Caribbean Cruises reviews & complaints

Royal Caribbean Cruises - Royal caribbean victim 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - robbed 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Bad christmas cruise 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Caribbean Cruises - Horrible customer service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Royal Caribbean Cruises Contacts

  2. Royal Caribbean Cruises phone numbers
    +1 (866) 562-7625
    +1 (866) 562-7625
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (866) 562-7625 phone number
    Sales
    +1 (305) 341-0204
    +1 (305) 341-0204
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (305) 341-0204 phone number
    International
    +1 (800) 256-6649
    +1 (800) 256-6649
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number 1 1 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 256-6649 phone number
    100%
    Confidence score
    Customer Service
    +1 (954) 628-9290
    +1 (954) 628-9290
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number 4 4 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number 3 3 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (954) 628-9290 phone number
    14%
    Confidence score
    Outside of the U.S.
    +1 (800) 521-8611
    +1 (800) 521-8611
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 521-8611 phone number
    Brochure Orders
    +1 (844) 278-9745
    +1 (844) 278-9745
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (844) 278-9745 phone number
    Air2Sea Arrangements
    +1 (800) 398-9819
    +1 (800) 398-9819
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 398-9819 phone number
    Website Questions and Assistance
    +1 (800) 526-9723
    +1 (800) 526-9723
    Click up if you have successfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number 0 0 users reported that they have successfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number Click down if you have unsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number 0 0 users reported that they have UNsuccessfully reached Royal Caribbean Cruises by calling +1 (800) 526-9723 phone number
    Crown & Anchor Team
    More phone numbers
  3. Royal Caribbean Cruises emails
  4. Royal Caribbean Cruises address
    P.O. Box 026053, Miami, Florida, 33102-6053, United States
  5. Royal Caribbean Cruises social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024