Royal Flush Havanese review: puppy mill advertises as home breeder 15

This business was formerly known as royal flush home
Companions. The owner has posted herself online under different last
Names, so when you are searching for information, be aware that you will
Find only partial results as there are several names to search, both
For the business and the owner. They also sell bichons and cheetoh cats
On separate websites. I have found at least 7 websites with businesses
At the same address: 95 old coach rd., charlestown, ri 02813. I
Purchased a 6 1/2 month old havanese puppy at full price ($1800) from
Holly in
December 2011. The older puppy appealed to me because she was
Supposedly housebroken, having supposedly living with holly and her
Family. She answered all the prescribed "find the right breeder"
Questions well over the phone. When i went to pick up the dog, holly
Was not there. The dog was filthy and there was an employee there to
Introduce me to the puppy in a 10x10 ft. Concrete room. I was supposed
To meet several puppies and the parents. He would not get the other
Dogs. I was also not allowed to see where the dogs are raised nor meet
The parents because of my "germs." there were no windows to see in. I
Did purchase the dog, which obviously was a mistake.in my defense,
After having so many nice conversations with holly leading up to the
Purchase, i trusted her and i thought that her employee had been
Neglecting the dogs. He couldn't answer questions about the contract
And i thought he was incompetent, but i still trusted that holly was
Genuine and that she would be able to explain what was going on when we
Could get in touch. When i got home, i left a holly a message
About the conditions at the place and of the dog. I was expecting her
To be very concerned and surprised. She was not. She immediately began
Yelling at me that this was impossible and that "all her dogs are
Immaculate, all the time." i calmly asked how could she know if she was
Not there at the same time i was. She just reasserted that the dog was
Immaculate and that i was wrong and that her employee was perfect and
He would never bring me a dog in that condition. I didn't press the
Point because 1) i didn't like being yelled at and attacked and 2) i
Wanted to preserve some kind of speaking relationship in case more
Problems came up. They did, of course. Four days later
When we brought the dog to the vet, we found out she had two raging ear
Infections that according to my upenn trained vet, looked like they had been there for a long time. When i
Presented the "vaccine record" i had received, the vet was concerned
That it didn't look official. After this visit to the
Vet, i emailed holly (To avoid her screaming at me). Here is the email to holly:"hi holly. I
Took sophia to the vet today. The vet was suspicious about the vaccines.
She thought it was unusual for the breeder to do them and she said that
Since you didn't put the stickers from the syringe of medicine onto the
Records, she is going to repeat all the vaccines. Sophia's ears are
Infected and we got medicine for them. What kind of proof do you want
From our visit today to keep the 5 year health guarantee? I can fax you
My invoice, or mail a copy. Just let me know what works."she replied:"well in almost 30 years of breeding i've never
Had a vet question shots. That's really unfortunate that she is loading
Her up on more shots unnecessarily. Perhaps she could have called me for
Details - i have been vaccinating the dogs myself for years. Anyway i
Hope sophia is loved and adored and that your vet was as thrilled with
Her as the other vets are with these guys. Holly mastroianniroyalflushhavanese. Com4018643371" i called holly to ask her the name and
Number of her vet so that my vet could confirm the vaccines with him or
Her. She told me that the dog had never seen a vet. That's right, the 6
1/2 month old puppy had never seen a vet. She said that she
Administered the vaccines herself. I ran this by my vet. She said that
If that was the case, holly should have had stickers from the vials of
Vaccine. There were no such stickers from the vials of medicines on the
Chart. So i ended up having to pay several hundred dollars for the ear
Medicine and to repeat all the vaccines, spread over three visits. Not
To mention the discomfort for the puppy. I told her i was
Very unhappy, i felt taken advantage of, and that the dog should not
Have had the ear infections and she should have seen a vet. This is her
Reply: notice she doesn't address the ears at all, nor does she
Comment on not taking the dog to the vet or having no proof of the
Vaccinations."i will hire an attorney if you think you are going
To spread lies about me. I have never lied. Did you find a crazy lady
Who complained about something 5 years ago? What about the hundreds of
People you read about that are thrilled and wouldn't get their puppy
Anywhere else. You are an absolute liar. My dogs are all immaculate all
The time. You should be ashamed of yourself! How dare you make
These crazy accusations? No lady, i'm the one who is furious. Bring that
Puppy right back here today and i'll give you back every penny you
Spent! You are not capable of loving and caring for a puppy. You're
Insane. I will fight you with every fiber of my being. I have been
Raising gorgeous, healthy pups for 28 years. I can provide anyone with
Hundreds of people who will not get a pup anywhere else!"i
Called her again and she told me not to contact her again. So much for
The 5 year health guarantee.]i posted a review on yelp
That she had removed, and posted reviews on havanese websites. I found
A lot of people that had been burned by holly on those havanese sites.
I then got a letter in a mail from a lawyer holly hired to threaten
Me. It said she was going to sue me for damages to her business unless i
Took down my posts immediately. I was scared - i've never been
Threatened like that before - and i took them down. But then i felt
Angry, because everything i said was true and these dogs are suffering.
So i hired my own lawyer, who reviewed my posts that i has printed and
Said that it is 100% legal to share my experience. But he also said
That the swiftness with which she bullied me shows she has experience
Shutting people up. I guess this puppy mill business is worth a lot of
Money. I decided to contact rhode island to see if they
Would inspect her facility. They agreed and found, "approximately 50
Dogs in
Stainless steel enclosures which more than suitable in size for the
Number of dogs in each one." there were also more dogs outside. It
Turns out that puppy mills are legal, as long as the dogs aren't being
Starved or physically abused. Holly hides what her facility is, stating
Over and over that the dogs are all lovingly raised in her
Home. Who on earth can lovingly raise over 50 dogs in their home? Of
Course they are kenneled in a separate room. So besides
The vaccine issue and ear infections, the dog was not even close to
House broken, as promised. She was essentially a rescue. She was
Absolutely terrified of being crated, having spent her entire life in
One. We spent over $1, 000 on two different professional trainers, who
All said that she had never learned to eliminate wastes separate from
Her crate, so the dog was completely unphased by sitting in poop and
Pee. I stayed home for 6 months and entirely dedicated myself to this
Dog, but although we could train her to sit, come, lie down, etc. She
Had no problem peeing and pooping on my children's bed, while being
Hugged by the kids. No problem just standing up and defacating in the
Kitchen right next to me while i was doing the dishes. There was no
Improvement after 6 months of hard work. Back to the
Lawyer battle - so my lawyer wrote back to her lawyer stating my rights
Were undeniable and too bad about the posts. So she wrote back, stating
That she would offer me a full refund if i would return the dog,
Therefore negating the sale and i would have to take down the reviews
Because i no longer had purchased the dog! Well by this
Time sophia had been spayed and was one year old. I feared for her
Life. If holly already had over 50 dogs, what was she going to do with
One she couldn't sell or breed? So my in-laws adopted her and don't
Mind her eliminating all over their house. They are truly saints in the
Dog world. We ended up using a reputable breeder next time who let us
See where the dogs were raised and visit our puppy several times before
Taking it home at 8 weeks, and she was perfectly housebroken within
Weeks of owning her. Please consider my experience and search
For other negative ones online before trusting this business. Look for
Someone else, without so much controversy. There is a lot out there if
You search enough, one tip is to use the address instead of the business names. Read
Read read on reputable websites, like the akc or local clubs for your
Breed on how to choose a breeder. Make sure you get the number
Of the vet before purchase. Make sure you confirm with the vet that
They saw your dog. Make sure your vaccination papers are valid. Make
Sure you see the pedigree papers of the parents. Insist to see
Where the dogs are raised. Insist on meeting the parents. Clearly with
50 dogs all together, this person is in a huge money making business
And not particularly interested in loving the dogs. Holly had stated on her website that she was akc recommended or something. I contacted
The akc (After purchase, unfortunately) to verify her claims. Here is the response: "the akc does not license or register any breeders or
Kennels. There are no akc registered breeders. If you send me the
Breeder's name, i can check to see if she registers dogs and litters
With us and if she is in good standing with our rules and regulations. Please let me know if you have further questions or need additional assistance. If a reply is necessary, please include all previous correspondence. Richard lemisakc customer service representativeakc. Org919-233-9767"