Royalton Luxury Hotels review: All of it

Booked Diamond club for a week in this resort as part of our honeymoon. It wasn’t worth it and I wouldn’t bother even staying at this hotel and won’t be recommending it

Half the things you “receive” as a diamond club member. You don’t. And the stuff you do, you have to ask 3/4 times before you get it.

Every single member of staff spends 80% of their day on the mobile phones. I understand the personal butlers need to be. But honestly they’re the ones you DONT see on their phones where as bar staff, wait staff all sit on their phones scrolling social media in plain sight

Don’t bother with the culinary experience. It’s a waste of money and is false advertised. It’s 6 courses, not 7. The cocktail pairing advertised is 1/2 bottle of wine each. There is no ‘experience’ - I will admit the food was good food but ours was very fish heavy and we were not asked any dietary issues before hand. We were happy to pay some money but not the 240 dollars seeing as we didn’t get half of the experience we should have. We were offered 200 dollars so a saving of 40 dollars despite there was a course missing, no drinks pairing. No cocktails, and no music. (Unless you count the staff phones going off while on charge in the room we were in and a waiter playing videos loudly from the next room music) We were told to come back following day to speak to manager and wasted 1/2 our final day waiting for this manger who didn’t show and sent a 20 year old boy to come give us the same answer he gave the previous night. Absolute waste of time.

The “private beach” is full of sellers. People with parrots and monkeys trying to make you hold them and sell pictures. As well as knock off jewellery, not the the relaxing day at the beach when someone’s trying to sell to you every 5 mins. This was on the Diamond Club beach although I understand the whole thing should be private?

The shop is a rip off. 10 dollars for a toothpaste so make sure you don’t forget any essentials as you’ll be paying through the nose if you do.

Only one bar has aircon “score” and the entertainment advertised isn’t accurate so it’s a guessing game a lot of the time.

Our butler was lovely, and very helpful - thank you Hector! The Spa was a great relaxing experience and plenty of choice for food and drinks and pools

However the small good doesn’t make up for the mountains of bad and we felt the end of our honeymoon was ruined.

We spoke to management multiple times about the issues, specifically with the complimentary things we should have received and the culinary experience and how we didn’t receive what was advertised and was essentially told “tough”

If you are contemplating this hotel, honestly, there is better out there for probably a better price and diamond club is 100% not worth it.

And Royalton - some advice. If you can’t offer what your website states, change your website. False advertising is illegal and we will be taking this further.