Safe Home Security
Reviews and Complaints

Ugh, I am finding out the hard way about how horrible this company is too. We have not had a working alarm for at least 3 months now. I tried canceling the contract today and an employee by the name of Time Sparks was rude and informed me that there is no way to break the contract (we didn't even know we were still in one!) I asked him why this company does not have to hold their part of the contract but we do? Our alarm doesn't even work! HORRIBLE. I hope no one uses them.

Never sign a contract with Safe Home Security

I signed a 3 year contract and I fulfilled my contract with Safe Home Security. I always paid my bill on time and a year in advanced. I wanted to cancel my contract after the 3 year period because I thought their prices were very high. I contacted Safe Home Security 30 days before the contract expired and told them I would not be renewing my contract with them. They said "they auto renewed me into another 1 year contract without my consent." Nobody ever told me, that I had to cancel my contract 60 days before the contract expired. The only way to get out of this new contract was to buy out the contract at 90%. I bought out my contract because I didn’t want to do business with a company that is not honest and has no Integrity! I will never do business with Safe Home Security ever again! Please stay away from this alarm company.

Dennis

I took over a pre-existing contract from the previous owners of my home in March 2010. Since that time, my account has been debited on a monthly basis for $44.99. The company's name has changed numerous times since then (Firstline, Alarm Services). About a year ago, I began to request service to replace an expired battery. This is when I really began to see the importance of working w/ a local company rather than one whose location you don't even know. I was treated like an imbecile (as if the problem was just my inability to replace a battery), & no one ever came out. A couple of weeks ago, I asked a local company, approved by the BBB, to look at my existing system & offer a quote. The serviceman arrived quickly, at the appointed time, but he was likewise unable to open the panel to replace the expired battery. He questioned whether my house was being monitored at all. I've since spent the past two weeks dealing w/ utter incompetence in the customer service dept. at Safe Home Security who first told me I'd be allowed out of my supposed contract w/ 60-days notice, then told me I'd be held to a 3rd year contract (illegal in CA where only 2-year contracts are allowed), then told me to email & I'd have my answer last Friday. I've now had to cancel my current ATM & order a new one to ensure Safe Home can no longer debit my acct. Meanwhile, I'm arranging for new service w/ an affordable, responsive local company & filing detailed complaints w/ the BBB & CA Consumer Affairs against Safe Home out of concern for other consumers like me.

Three years ago I got a Security System from Safe HomeSecurity and I have been trying to cancel my contract with them for about one year and they always have and excuse why I cannot cancel the first one was I need to in writing fax to them I wanted to cancel did that then I talked to one of their Customer Service rep and told them that I did not want to renew my contract the man told me it renews it self if I did not fax them a cancellation letter but I did fax it to them and then I talked to Jorge Ormezzano who mail me a renew contract and told him I did not want to renew and he gave me a hard time now they sent me a bill that I am not paying . I want people to know about this company the customer Service is the worst I ever dealt with. Do not deal with this company, they are bad news.

DO NOT USE SAFE HOME SECURITY! Safe Home Security is ripping people off! Our home caught on fire due to lightning on June 22, 2011, while we were vacationing out-of state. Due to a faulty alarm system the fire department was not contacted. It was a total loss. Safe Home Security was contacted on June 23, 2011.. They have continued to bill due to a 30-month contract agreement". We have made over 25 calls to them in the last six months, even a service call to try and get someone to come to the now-vacant property|. NO RESPONSE AT ALL! We were promised repeatedly that someone would call us back which never happened|. The people we did speak to were VERY RUDE! They have now turned our security and fire contract over to a collections account and have made adverse marks on our credit|. As of today, even though they admitted having record of all our calls plus the fact that their system DID NOT notify fire department as it should, their remarks were that they would continue to bill and report negatively to the credit union:. When told that we had grounds for legal action they said " do what you have to do":. And so we will'. I have never had a worse experience with a company in my life and hope that the word will be spread that Safe Home Security is ripping people off with faulty equipment! They have no concern for their clients at all! I sincerely hope that their building and the homes of their top people are covered by one of their own systems! The person who I spoke to yesterday and today was named Terry (Terrence Rourke) and he stated that the decision came from the "powers that be". 1e69514

I purchased a home security system from Safe Home Security 4 years ago. Per our agreement the device was free for contracting services for 2 years. Since then I meet my contractual obligations. The sales person talked me into a 5 year extension but advised I could get out of my contract at any time since I already meet my original contract obligations. For 2 years I paid on this contract when suddenly my land line was cut for several weeks. It was a struggle to get my land line up only to have it go down again and again. So, I cancelled my land line to elect to use our cell phones instead. During this time, Safe Home Security was not monitoring my home, didn’t call my cell phone to find out what was going on, send an inquiring letter. Basically they were not monitoring my home so I told them that I would not pay for a service they could not perform. I really feel they were not monitoring my home the whole 4 years I wqas paying them. Safe Home Security is now telling me it’s my responsibility to ensure a land line and they want their money. Do not get Safe Home Security because they only care about the money and not your safety.

This company, in addition to providing incompetent and malfunctioning service which cause me to incur county and local police fees for false alarm reports, has now tried to ACH debit my bank account and has sent me (simultaneously) a bill for $207.88 and a letter with a "personalized deal" to try to get my business back! The nerve of these people is unbelievable! The latest "Customer Relations Manager" I am now being told to deal with after my letter of cancellation with submitted, filed, and verified with a previous Customer Service Supervisor with SHS is Ganesh Persaud.

Makes one a bit nervous when a company has so many names. In October of last year after finding a local company J&J Security we decided to pay up our contract with safe home security we did so we did receive an email and written letter confirmation that our account was closed after paying up contract. This morning my wife found that Safe Home had taken money out of our bank account.

I HAVE REGISTERED A COMPLAINT AGAINST THIS COMPANY ON THIS SITE ALREADY...ALL I WISH TO DO IS TO ENCOURAGE PEOPLE TO WRITE LETTERS TO YOUR SPECIFIC STATE ATTORNEY OFFICE...I HAVE ALREADY REGISTERED A COMPLAIN AGAINST THIS COMPANY AND THEIR ILLEGAL PRACTICES. THE MORE LETTERS AND COMPLAINTS WE GENERATE THE GREATER IS THE CHANCE THAT WE CAN FORCE THIS PEOPLE OUT OF BUSINESS. I ALSO FILED A COMPLAIN WITH CONNECTICUT DEPARTMENT OF BBB. I ALSO WROTE A LETTER TO CHANNEL 8 AND 20/20...ALTHOUGHT I HAVE NOT RECEIVED A REPLY FROM THE TV. STATIONS, IF WE CAN CONTINUE TO CALL AND COMPLAIN PERHAPS SOME ONE CAN LISTEN...SO PLEASE KEEP ON CALLING BBB AND CONN. STATE ATTORNEY...WE CANNOT GIVE UP AND ALLOW THE ABUSE FROM THIS COMPANY...THANKS FOR YOUR SUPPORT !

I signed a 3 year contract with SHS in April 2005. They installed an alarm system and the monitoring was activated. After several false alarms during the first 2 years, I received a warning from the Police Department that I will be fined if any other false alarms should occur. After a long battle, SHS replaced some of the faulty parts on the system. After 3 years, the contract quietly renewed itself without any notice to me. I wanted to cancel it after the initial term because of the problems I was having during that time. Upon installation of the system, the technician informed me that SHS sends out a notice of the renewal in advance, which proved to be false in the end. In March 2010, there was a burglary at my residence. I suffered severe damage and losses during that incident. (Around $20000.00, plus some irreplaceable items.) During the investigation, the investigating officer triggered the alarm and SHS responded via a phone call. They were informed of the break-in at that time. In their mission statement on the SHS website, they make several claims about customer service and how concerned they are about their customer's safety and security. However, after being informed about the break-in, they did not have the courtesy to inquire about my situation. I realized that the system was useless, and I called SHS to inquire about an upgrade. I was quoted another $500.00 to upgrade the system for better protection of my family and property. I was willing to go ahead with the upgrade and get it done. I was about to leave town, and had to get it done ASAP. My family was terrified to stay alone in the house while I was out of town. My wife called several times to get the technician to do the upgrade. The response from them was pathetic, and at one point he just hung up the phone while my wife was trying to set up a time for the installation. I found that extremely rude and offensive. That was no way to treat a paying customer. She called the company's office again and requested another technician. Again, no timely response from them. I was forced to find some other way to protect my family and my property. I contacted another company and within 24 hours, I had a new system installed and I could leave town knowing that my family and property was safe. Upon my return, I cancelled the deduction order at my bank and I sent SHS a letter to explain my reasons. They had broken the contract when they failed to provide me with reasonable service and protection, or any kind of action form their side. Me family and property was left defenseless when I needed them most. I honored my part of the contract for 5 years by paying on time every month. They proved that they are only interested in my money, and contrary to their mission statement, their customer service is pathetic. SHS kept on harassing me for the rest of the contract term. Not once did they show any concern for the safety of my family or my property. It was all just about the money. I recently contacted a consumer lawyer, and I discussed the matter with him. He confirmed that SHS breached the terms of the contract by their failures to respond to my concerns, or to provide me with a reasonable service. He also advised me to file this complaint with the BBB for alternative action. I made the payments during those 5 years in a timely fashion, and they did not honor their part of the contract, by providing me with a reasonable service that I paid for.

Hello,

I own 3 subway franchises in North Carolina, all of which had Safe Home Security as it's security company. On July 27th, 2010 there was an overnight break-in at one of my restaurants in Pineville, NC. Safehome Security did not alert the pineville police department and instead dispatched the Charlotte Police Department. Charlotte police told Safe Home that there was no permit on file, so they wouldn't be able to go. Safe Home failed to contact the right police department giving the burglars plenty of time to destroy my restaurant and henceforth resulting in thousands of dollars in damages. A passerby called the Pineville police department and they reached the scene same time as me. The officer on scene told me since the department is located 1 minute away they would have been able to stop the burglars.

I contacted the customer service manager at Safe Home that morning. His name was Bill Stewart; who apologized for the mistake and asked me to email him a list of damages. When I emailed him a list of damages, he responded back by telling me that in my contract it clearly states that Safe Home will be only responsible for $250; and that they will pay the amount once he talks to his CFO. I waited a long time without for a response from Bill Stewart. Finally I emailed him again in August and here is the response I received:

"Dear Sir:

I spoke with our CFO, he said you have to make a claim with your insurance company. We need a copy of the insurance claim and a copy of the police report and we will pay the $250.

Thanks
Bill Stewart
Customer Service Manager
[protected] x 1125"

I submitted the copy of the insurance claim and the police report; and then he never responded back. After waiting weeks I called Bill Stewart personally asking for an update; and he stated that the CFO was on vacation. More weeks went by and I emailed Bill Stewart for an update and he emailed me back stating that the CFO was reviewing it with the legal department and he would get back with me. This was 4 months after the incident and it became frustrating for me because I'm in the customer service business and you are not supposed to treat a customer this way. I did not feel safe with my restaurants security handled by Safe Home Security Inc, so I switched over to Guardian Protection Services. I told my bank to stop payment on all Safe Home security's ACH. I am now receiving phone calls from their collection employees all times of day and nights. They are calling my house phone, work phone, and even my father's home phone; who was listed as an emergency contact. They are rude and demanding payment over the phone. They are threatening to ruin my credit score by reporting to the credit agencies. They are threatening to go to court and get lawyers involved unless I pay with a debit card or a credit card over the phone. Also the company is demanding payments for the next 3 years because the contract automatically renews without notice. Is that even legal in the country? Can a company just renew the contract for 3 years without giving me any notice or a heads-up?

I called the collections department and asked to see the contract I signed. I received one of the store's contract on 1/8/11

1) The signature on the contract for the first store is mine but the signature on the personal guarantee contract isn't mine. It looks like someone forged the signature on the personal guarantee contract.

2) I was emailed me a copy of the contract for the 2nd store back in July. I checked to make sure the signature was mine, and I wasn't shocked to see that the signature wasn't mine either. It was forged as well; and it makes sense because I don't remember signing a contract for that particular store. I wouldn't be surprised if my 3rd store's contract signature is forged either.

I believe this type of forgery happens because Safe Home uses bad business practices by getting 3rd party independent contractors to get them clients, and sometimes these 3rd party contractors aren't that honest as they seem. They just want to cash in on the account they signed up no matter the cost.

The contract states that the most they will pay if responsible is $250, and that's one of the main reasons I am scared to hire an attorney because they charge around$200/hour and it might take months to win against this company.

I have a perfect credit score and I feel so frustrated that I can't stop this company from ruining my credit.

Never use these guys. They use an evergreen clause (look up the term) that will kick in whether you renew or not. It is a deceptive practice but NOT illegal in Florida. The service is not great either. Terrible service, terrible business practices. My brain must have been on vacation when I signed up with them. NEVER use a company unless you run them with the local BBB.

This is not as Alarm monitoring company...it is "Youll never get out of this contract Company" with fast lawyers on hand to make sure they squeeze every dollar from you they can. And while they practice dispicable business ...they do not provide the verey service you are paying for. It almost cost me my life. On Feb. 5th, 2010, I was held at knife point in my bloody Kitchen because the alarm failed, due to faulty install. Pleading with them that I was not safe in my home and to please repair the problem, they did not respond for three days. Then the Lake county sheriffs Dept had requested that they repair the alarm and make it opperable because I was in danger. I tried to fire or cancel them...they would not allow it and tried to charge me for thier own neglegent original install. I decided to not battle them due to the fact that my contract would be up in 6mo. Before the date I notified them by fax as they had requested. Then tey continued to auto debit my account and informed me that they had automatically renewed me for 3years becuse the fax was not 60 days in advance. I am going to sue this company for endagangering my life due to lack of respnse, improper installation, and harrasment via unsruppulous business tactics.. they are crooks ...and are not about protection...they are worse than the burglars they pretend to keep out. Dont do business with these liars. Jackie Berkley

I tried to cancel my account with Safe Home Security because I feel it's a waste of money since the services do not work most of the time. I was told that we were under a 36 month contract and would be fined over $400 for terminating early. I don't understand why I have to continue to pay for a service for another 2 years that I'm not even receiving. We hardly ever activate the alarm because it constantly goes off in the middle of the night. They have called us on vacation because it has gone off because of a short/faulty wiring that they can't seem to find. It's nothing but thievery!

In August of 2017 I was solicited by a representative of Safe Home Security. After listening to his long speal, I was told I would need to sign a two year contract. After two years, I contacted Safe Home Security to non-renew the contract. I was told that the contract was for 3 years not 2 (scam). In July of this year, I contacted Safe Home Security Again to non-renew my contract. They require 60 days notice and if they do not receive 60 days notice, they automatically renew your contract for another 3 years without your permission or signature. In researching this company on the internet, I found a lawsuit filed against Safe Home Security by the CT Attorney General for illegal renewal of contracts. If you are thinking about a Home Security System, please view the this website before signing and make your decision. Extremely Bad Business Practices.

In August of 2007 I was solicited by a representative of Safe Home Security. After listening to his long speal, I was told I would need to sign a two year contract. After two years, I contacted Safe Home Security to non-renew the contract. I was told that the contract was for 3 years not 2 (scam). In July of this year, I contacted Safe Home Security Again to non-renew my contract. They require 60 days notice and if they do not receive 60 days notice, they automatically renew your contract for another 3 years without your permission or signature. In researching this company on the internet, I found a lawsuit filed against Safe Home Security by the CT Attorney General for illegal non-renewal of contracts. If you are thinking about a Home Security System, please view the this website before signing and make your decision. Extremely Bad Business Practices.