Safe Home Security’s earns a 2.0-star rating from 132 reviews, showing that the majority of customers are somewhat dissatisfied with their security systems and services.
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not working
The system has not operated for at least a year and they will not send out a man with the correct part but keep billing us. Phone calls are just a run-around and they don't return the calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
lies
I tried to get out of my contract last year, so I paid $344 to get out at 30 months of my 36 month contract. Now, they say I didn't cancel correcly and have to pay the final 6 months. WHY WOULD I PAY UP FRONT $344 IF I WASN'T CANCELLING!?!? I asked the supervisors if the employee that cancelled my account was still working for them, and she is not. Go figure. I got lied to and it is now costing me an additional $180 to "fulfill" the contract while not having service for half the life on the contract. Very bad business, and a very upset customer that hopes others think twice before using "Safe Home".
The complaint has been investigated and resolved to the customer’s satisfaction.
immoral business practice
my contract was up with them, i called to revise the new contract for a lesser amount per month (dropped the maintainance fees), they sent me the new contract, I signed it sent it back and yet month by month the continued to bill me for the original contract. calls, calls just did not help. I just stopped paying hoping they will discontinue my service. Last...
Read full review of Safe Home Security and 4 commentscontract
Hi everybody,
I am writing to support Safe Home Security, they do not have any bad people that work there, nor do they take advantage of you! I think all of these complaints are from the people who CHOSE not to read the 36 or 60 month contract before you signed it! If you read it you would understand the 30 month clause, or the rollover terms if you did not send in a cancelation letter 60 days prior to the expiration date. I f you actually take the time to research SHS youll find that they have a little over 65, 000 customers, and only about 4-5 thousand of them are in the collections department (which by the way is internal, not out sourced). So there is 60, 000 happily paying customers, also if you research the company, they have a 98% satisfactory rate graded by customer surveys. Do not listen to all these other complaints, as they are from individuals who did not read, and or understand the contract before they signed it, do not run from the company, just read every letter on that contract before you sign it. As for the rest of you on this site that are customers, cancelling your account is as simple as sending in a WRITTEN cancel letter, and calling in to find out how much you owe (whether you WANNA pay or not) and pay it to term or the 30 month clause. That way you can fix your mistake of not reading the contract, then it wont report on your credit, and then you wont be in there collections department. there collections department phone is [protected]. call it and get your financial future straightened out, as it is most likely your fault your in debt.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have faxed and mailed the cancellation a year prior, and they still won't end their contract...
I have recorded the phone call knowing that they knew about the cancellation of their services, and still black mailed and harassed me saying I have good credit.
Well lawyer up SHS I'm coming for PUNITIVE DAMAGE...
For some reason it sounds like your a dedicated employee with the company. Not to mention your from the same state as the con-artist .
It seems some people dont read the news. This company has class action lawsuits in practically every state they do business in. They are being sued by the attorney general in CT and have a class action consumer rights lawsuit in mass. they have been booted out of the BBB. Just a few unhappy customers? RUN RUN RUN from this decietful and unethical company.
fraud and scam
We are a military family who lived in Goldsboro, NC. We purchased a home security system from Safe Home Security, but we were not informed that they had no military clause and that there was a set contract length. We were given military orders to move in early 2008 and sold our house in May 2008. Upon selling the house, even though the new owners kept the system, we were forced to pay over $700 to this company. Companies that work with numerous military members such as this one does, MUST have a military clause or they are just practicing unethical business. Circumstances are different for military families, who MUST move when ordered. This company has not responded to any emails or phone calls and they already have a bad mark from my complaint to the BBB. I want to make sure no other military families get scammed!
The complaint has been investigated and resolved to the customer’s satisfaction.
Shut up ### this company is a SCAM!
Jeremy Torres they way you talk I'm sure you are working for this monkey company
It's point blank people should not sign their names on a contract that they have not read in full. Do they expect a sales rep to sit there and go over everyline on the contract ? Don't complain about signing your life away if you have already signed your life away. You live and you learn, don't sign contracts because you been speaking to a good sales rep.
fraudulent billing / incompetent staff
This local franchise of Safehome Security in Cromwell CT is so incompetent in using their billing system that even after a seven month notice of non-renewal of our contract, they can't remove us from their billing system causing the headquarters to put fraudulent charges on our card. This is going on for half a year with constant disputes to the credit card company reversing the charges. The credit card company helped out by cancelling our card so they couldn't charge us so now I get a bill for even more money!
Sad thing is, we moved out of our offices in October of 2007 and paid through Feb 08. These idiots can't use a computer but you're supposed to trust them with your security? I think not.
Avoid this company under Safehome Security or their billing name of Safeguard America or the local website of home-alarm-security.com!
Having switched to Vonage for VOIP service at home, I have discovered, 9 months into it, that Safe Home Security does not integrate with Vonage.
After being a customer of Safehome for more than 6 years, I hoped they would offer me some solution.
Instead, I was offered costly upgrades, and told that my contract had an automatic renewal policy in the fine print, and that I needed to inform them in writing 2 months prior to that automatic renewal.
Automatic renewals? What kind of crap is that? They sent me a new contract to sign every year, but I paid a little more to be a month to month customer... NOW I am in a contract? If I block the automatic withdrawal from my bank they will report me to the credit companies..
THIS is how they treat a customer of almost seven years! I had hoped to work things out with them, but every conversation became more insulting!
I have been a client of SafeHome Security for over 10 years. As life throws curveballs I went through a divorce and needed to reduce my expenses. As it happened my contract came up for the security monitoring to end so I opted to do that and was met with a hard sell salesman who convinced me under duress to not cancel but keep a modified monitoring lowering the cost, and also said if I wanted I could cancel after a year...Well THAT was a lie and since I was stupid enough to not read the fine print I am screwed. Ten it gets better, I canceled my landline phone to save 30bucks without thinking about Safehome and now i have no means to be monitored. I Have tried to cancel in good faith to no means, even though I now rent out the house and they dont have a land line either I am still being harassed to pay for a service that they no longer can provide due to a contract that they hard sell...This company is a Joke!
I found a couple of typos in my last post, but sadly, I don't see an edit option on this site. Please excuse the grammatical errors.
I'm currently experiencing the same thing and find it hard to believe that these shady business practices are legal. Is ther anything I can do to get out of this? I'm about ready to call the local news and see what happens. If I can't help myself, I would feel a little bettere just knowing that this SCAM has been made public.
Yes I too have been screwed over by these people, I dropped my cox cable phone to save 30 bucks after my divorce ( not thinking about safehome monitoring...)I got majic jack...lol. so anyway they have attached a credit claim onto my spotless credit report since I refuse to pay for the cell tower they want to rent me!
I blocked my drafts after being told I could not cancel one month in advance. I was told that it had to be in writing 60 days in advance. I was separated from my husband and moved out of the house. I paid for four months through the end of my 3 year contract even after I moved and it was disconnected by my ex husband. Over a year later they are still billing me for service each month and have put it on my credit which is ruining my excellent credit. They add charges for service plus late fees each month. It is unbelievable that it is legal to do this.
This company is fraud stay away from them it will cost you alot of money and no service i had to pay $200 just to get rid of them worst company i ever dealt with in my life. Beware of sales guy all they care is you sign the contract and its like sign your life to someone else. these people are not here to protect you or your family they are here only for money money and money
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD
Complaint Rating:
FRAUD
Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud
Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !
1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...
does not work
A Non-certified general contractor came to my home to install the system in July of 2006 and drilled two holes in my walls that I had to repair. They came back to install properly and I signed up for autopay through my checking acct and they made me sign a new agreement. The system stopped working because it does not work properly with my phone system, I've always had Vonage but they say I must have switched. I was told that the autopay did not charge because they were getting "jibberish" and needed to send a repairman. He came and fixed it and I received a bill for back charges. I called to find out why and they said it again stopped working and they'd have to come fix it and the charges would be corrected if I'd sign up for another 3 years. I was concerned why I would have to do that so I refused. They keep accruing charges and will not fix my system unless I renew for 3 years and let them come back to install more equipment. Jill Kesses says they developed better software so it will work now so I need to either renew or pay. They never drafted my checking account, but kept accruing late fees because they said they'd take the charges off once I renewed. My credit is screwed and so am I unless I pay.
The complaint has been investigated and resolved to the customer’s satisfaction.
They did not draft my account and I paid dearly
terrible service
We entered into 3 year contract with Safe Home Security in June 2005. We agreed to pay extra monthly fee for parts warranty. I about 4 months our alarm system broke and we called Safe Home Security to schedule an appointment for service. But nobody showed at the scheduled day. We kept calling and scheduling the appointments for 4 months until we actually got somebody in the house to fix our alarm system. Throughout all this time Safe Home Security continued to debit our account (we had an automatic payment plan with the company). We had to go through the ordeal in order to get the service we were paying for.
In about 2 years, the alarm system broke again. We called again to schedule the appointment but, just as 2 years prior nobody showed up in our house. We rescheduled the appointment twice but in vain. Finally both my husband and I gave up and figured it would be cheaper for us to pay until the contract expires, rather than waste our time scheduling appointments nobody shows up for.
We properly notified the company about discontinuing services with the company due to expiring contract. We received the confirmation letter from the company. But guess what: the company still continues to debit our account even AFTER the contract has expired. Now we go to the bank each month to file ACH (Automated Clearing House) in order to dispute the transaction.
This company is a mess. I found out that it has numerous litigations against it based on consumer complaints. Our advice - Stay away from Safe Home Security. It is not Safe, it is Dangerous.
Safe Home Security (SHS) does not meet its guarantee certificate commitments. Locked in rates - SHS attempted to increase rates as soon as system needed service. Lifetime warranty - SHS charged for part and did not deliver part or perform service. Best customer service - after multiple phone calls could not get a service scheduled from SHS even after escalating the issue to management. Attempted to cancel contract but SHS appears unresponsive. They are, however, continuing to take their monthly fee even though they are no longer performing the monitoring service.
Agree. I just experience the worst customer service ever.
Worst company we've ever dealt with. I agree with all the complaints I've read because unfortunately we are experiencing the same thing. I'm surprised this company still exist. What's the Attorney General and Better Business doing?
I didn't know that my contract was up to cancel it. Now they tell me that after 3years they don't have to tell customer when the contract ends. And can't cancel it. But will charge me $89.00 per hour to come and hookup the system to my phone line. So they want money that they don't earn in monitoring fees. I have faxed them and called for 3 days and only get rude people telling me that i can't get out of my contract. This can't be legal and is not professional. This company should have there doors closed because all they are doing is scamming people.
This company is horrendous. I had a three year contract when I tried to cancel I was told I had to do so in writing BEFORE the contract was up and if not I was automatically on the hook for another three years. Only way to get any discount is to get friends and family to sign up with them. Why would I subject friends and family to such disgusting service. The customer service rep was rude to me on the phone and told me he had no supervisor but the president of the company and that the president would never speak to me. If there is no administration between the president and the customer service reps no wonder it is so poorly run. I highly doubt that though and think a dishonest customer service rep is more likely.
i am a former shs employee, you as customers have no idea how rude, disrespectful the employees at this "business" are. there is rampant swearing, talks of violence, sexual harassment, homophobia, and blatant lies. this place is full of deceptive business practices. those contracts are designed to rip you off entirely. prices for compentents for the systems are made up. this place had to be the most unprofessional environment. i am so sorry for anyone who has been duped and ripped-off by this company. attorney general blumenthal needs to stick it to this animals and stick it hard.
I agree. I have cancelled with this company in April as well as sending a letter in May & they still are taking money out of my account. They do NOT reposnd to calls. I will be calling the Better Business Bureau in Ct.
Anne Marie Dion
harassing former customers
We had a contract with Safe Home Security, Inc in 2002. During this time we had countless problems with their wireless alarm system, which they never fully resolved. In September 2005, we informed them we were moving and that we needed them to come and uninstall the equipment. They took weeks to get back to us and finally did days before we were leaving...
Read full review of Safe Home Security and 38 commentsthere is no out of the contract!
This company will tie you in to a five year contract make all types of offer and once you sign the paper work there is no out of this contract they will not even charge you an early termination fee, they told me they will just ruin my credit and report me to the credit bureau. So if you loose your job or if you find out that your child is ill and he...
Read full review of Safe Home Security and 102 commentsSafe Home Security Reviews 0
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Overview of Safe Home Security complaint handling
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Safe Home Security Contacts
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Safe Home Security phone numbers+1 (800) 833-3211+1 (800) 833-3211Click up if you have successfully reached Safe Home Security by calling +1 (800) 833-3211 phone number 0 0 users reported that they have successfully reached Safe Home Security by calling +1 (800) 833-3211 phone number Click down if you have unsuccessfully reached Safe Home Security by calling +1 (800) 833-3211 phone number 0 0 users reported that they have UNsuccessfully reached Safe Home Security by calling +1 (800) 833-3211 phone number+1 (860) 262-4000+1 (860) 262-4000Click up if you have successfully reached Safe Home Security by calling +1 (860) 262-4000 phone number 0 0 users reported that they have successfully reached Safe Home Security by calling +1 (860) 262-4000 phone number Click down if you have unsuccessfully reached Safe Home Security by calling +1 (860) 262-4000 phone number 0 0 users reported that they have UNsuccessfully reached Safe Home Security by calling +1 (860) 262-4000 phone number
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Safe Home Security emailscomplaints@safehomesecurityinc.com100%Confidence score: 100%Supportgbelanger@myshs.com100%Confidence score: 100%Supportinfo@safehomesecurityinc.com81%Confidence score: 81%support
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Safe Home Security address1125 Middle St. Ste 101, Middletown, Connecticut, 06457, United States
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Safe Home Security social media
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