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Why can't you cancel your order after two days of using salesforce and you don't like it?
I used the product for two days and am very dissatisfied with the Professional version of the product. I would have preferred to try the product for a few days first. Especially since I am already a group edition user. Salesforce has a once you order it policy your screwed. I have called and emailed my Account rep, Wymen Ho several times over the last week. He says that I am legally bound by my agreement. Give me a break, I used it for two days spending hours trying to set it up. It is very difficult to set up and was making my life harder not easier. I feel that If I am going to spend $700 for a years use of a product it should make my life easier not harder.
Now the rep is telling me he has to get it approved by a supervisor. I have been waiting a week with no response. I called again today and he is still waiting. Wymen says that I am legally bound by me agreement.
If this is the way Cisco treats their customers, I would recommend that you do not buy from them at all.
Buyer be ware.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Salesforce.com offers free 30 day trials of Professional Edition and 7 day free trials of Group Edition.
Totally agree. salesforce.com has many complaints in this area. Besides locking you into the number of seats that you purchased, they will not allow you to downgrade your service. Also watch our for their automatic billing renewal, even if you want to cancel the service. You know what they say - automatic billing was buried in the Terms of Agreement (EULA) when you signed up for the free service to try the software the previous year. That's right. When you purchase your seats nowhere does it say anything about automatic renewal. Nor does the sales guy mention it in any of his emails, on the phone. Nor when you receive your confirmation does it ever mention automatic renewal.
The platform is a mess and sales guys are sharks - only contacting you when they want to sell you more. But if you ask any kink of question, they play dumb and say you can find the answer online. Bad company.
Scam - Salesforce is a one sided contract that screws over the business owner. We downsized but were stuck in a 2 year contract. If the software was any good they wouldn't need to lock you in because you would want to stay with them. Not the case, total scam Stay away at all costs don't sign any long term contracts for this crap.
Unfortuantly, I think we're running into this same type of issue... We've had the professional edition for almost 2 years - only need group. We added a 3rd user 2 months ago and when I recently asked to downgrade to the group edition I was told we were under a NEW 12 month contactract because we had added a new user. And they don't allow downgrades, we have to cancel and then sign up for Group Edition under a new term.
We are awaiting clarification from the rep. The platform itself is user friendly, but if they are not anymore service friendly than this we will go elsewhere - it's simply not an ethical way to conduct business.
Salesforce.com class action law suit on the horizon. Please look for information about how they rope people into fraudulent contracts and try to ruin your credit by reporting you to collections when you want to simply cancel your account. Another mega corporation taking advantage of the little people again. They reported something like one billion in profits in 2010! Its time the consumer fights back this corporate giant because they did not earn this profit without screwing the consumer. Take a look at the better business bureau. Complaints for years now about this company and they still continue to operate? Whats going on here? Consumers have choices and they are not the only CRM out there. If you have been screwed there will be a way for you to recuperate your losses and stop the harassment from collections agencies.
Our company was scammed as well by Salesforce.com. They sold the product with an upgraded version that we were told would include salesforce.com completely handling the transfer of data from our previous CRM (insidesales.com) to salesforce. Since that line was signed we have had a hard time getting hold of anyone there. They offer no assistance. All they do is open cases and not call you back for a week. You need a case just to get a call back. If we have a simple question, ohp, open a case. They even finally admitted the saleperson flat out lied about their involvement and ability to implement their system and transfer the data from our prior CRM, which was the only reason we moved forward with it. However, the salesperson is no longer there so they feel no obligation to fulfill their end, but won't let us out of ours. I believe our president will be suing salesforce.com and so I assume would be more than happy to move forward with a class action.
Currently making us add data.com to our entire company, even though they previously did not make us have a data license for each user.. so my 1 extra user is costing an additional 250 + per month..
they will not cancel the data.com because it auto renewed for 1 year..
the response from the sales rep " we should have been billing this to you the entire time, the good thing is we will not bill you retroactively...
Absurd!
After years of technology integration, this is the absolute worst product I've used. It was stupid for me to trust the brand over my own ability evaluate a product.