Samsbeauty.com’s earns a 1.7-star rating from 37 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their purchases.
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Wrong shipping
I ordered 5 packs of bahama curl crotch braids. After 7 full days I still did not receive a shipping confirmation email. Two days later I went to my local post office and the package was there. On the samsbeauty website there was no tracking information nor date received status. The order was wrong, it was someone elses order with their name and shipping information. So my name on the outside of the box, someone else merchandise in the inside. Called the company emailed me a shipping label to return the items. I was told they would not resend the correct items until I shipped backed the wrong box. Even though it was their mistake they still refused to express ship my order or offer me any thing. Just sorry. Nothing for my inconvenience having to drive back to post office to reship their mistake. They said my merchandise will be shipped the standard mail, the same way I paid for. Date ordered Nov 6, received Nov 14, 2016. Contacted customer service Nov. 14 and Nov. 15. Representative would not give me any information about my account until the wrong order was shipped back. Worst consumer service ever! WILL NEVER ORDER FROM THEM AGAIN! PLEASE DO NOT BUY FROM THEM!
They stole my money!
I've purchased some beauty products from SamsBeauty website and never received anything. And the worst part here is that they still have my money!
So I waited for about two weeks and decided to contacted SamsBeauty to see what was going on with my order. They said that my order was shipped. I demanded a tracking number but they said they did not have one. What?
Gave them some extra weeks and finally asked for a refund. They replied very rudely and said that they will not refund me because my order was already shipped. They also said that it was not their problem that shipping company was so slow. They never helped me!
Item NOT Received
This company said post office delivered and when I advised I did NOT receive any of the items they said they wouldn't do anything about it until I opened a claim with the post office.
I did as instructed, provided them with a claim number and they said once I hear back from the post office then they'll respond accordingly.
Um, no! 1 the post office said they could only handle the case with the person that bought the insurance for the shipment (meaning this damn company). 2 I've been a seller myself and I believe you should try to work with the customer at all possible.
I did everything that was asked and they wouldn't even consider reshipping the items and then dealing with the post office themselves or refund me minus shipping!
Yes, I didn't even ask for a full refund!
I have a feeling they actually never sent it to me, but sent to another address or something and just took my money.
HORRIBLE BUSINESS PRACTICES! TAKES MONEY WITH NO INTENT TO SEND ITEMS TO BUYER! DOES NOT WORK WITH BUYER.
I don't plan on ordering from SamsBeauty ever again.
I have purchased several packs of hair from www.samsbeauty.com and when few day later I went online to check the status of my order it was still processing. I contacted their customer service and was told that it usually takes up to 5 days to ship the order. I still had some time before my vacation, so I thought that there was nothing to worry about. But 5 days later my order was not shipped it was still processing and they told that they need additional 5 days to ship it! I said that I have no time and asked for a refund, but they refused. Absolutely ridiculous and I don't want to deal with these guys ever again!
Seller refused to return money, but the quality was awful
I ordered two wigs from the company www.samsbeauty.com. I was disappointed, so I wouldn’t recommend anyone to buy from them. I got awful quality wigs and the seller refused to provide money back. It was the worst experience. He replied in rude manner and behaved like real jerk. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.
My order was in process all the time
Don’t buy from the website www.samsbeauty.com. I ordered wig from them, but after I paid for it, I haven’t received any news. I went back to the website and checked the status, but it was in process. After several days the situation was the same. I tried to reach the customer services, but no one replied. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Did not receive item
I placed an order with samsbeauty.com for a jewelry set. I needed the jewelry for a wedding and placed the order 2 weeks ahead of time. I decided to pay with PayPal for better protection. the merchnat did not send me e-mail confirmation for the order, only after a week they sent me e-mail saying the item is out of stock and asking if I wanted refund or...
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About Samsbeauty.com
One of the most notable features of Sams Beauty is its extensive collection of hair extensions and wigs. The store offers a variety of styles, colors, and lengths to suit every customer's needs. The hair extensions and wigs are made from high-quality materials, ensuring that they look and feel natural. Customers can choose from synthetic or human hair extensions, depending on their preference and budget.
In addition to hair extensions and wigs, Sams Beauty also offers a wide range of hair care products. The store carries a variety of shampoos, conditioners, and styling products from top brands such as Shea Moisture, Cantu, and As I Am. These products are designed to nourish and strengthen hair, leaving it looking healthy and shiny.
Sams Beauty also offers a variety of skincare products, including cleansers, toners, moisturizers, and serums. The store carries products from top brands such as Olay, Neutrogena, and Cetaphil. These products are designed to address a variety of skin concerns, including acne, dryness, and aging.
In addition to beauty products, Sams Beauty also offers a variety of beauty tools, including hair dryers, flat irons, and curling irons. These tools are designed to help customers achieve salon-quality results at home.
Overall, Sams Beauty is a great online store for anyone looking for high-quality beauty products at affordable prices. The store offers a vast selection of products, excellent customer service, and fast shipping. Whether you are looking for hair extensions, skincare products, or beauty tools, Sams Beauty has something for everyone.
Overview of Samsbeauty.com complaint handling
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Samsbeauty.com Contacts
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Samsbeauty.com phone numbers+1 (888) 920-7267+1 (888) 920-7267Click up if you have successfully reached Samsbeauty.com by calling +1 (888) 920-7267 phone number 0 0 users reported that they have successfully reached Samsbeauty.com by calling +1 (888) 920-7267 phone number Click down if you have unsuccessfully reached Samsbeauty.com by calling +1 (888) 920-7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsbeauty.com by calling +1 (888) 920-7267 phone number+1 (847) 966-7267+1 (847) 966-7267Click up if you have successfully reached Samsbeauty.com by calling +1 (847) 966-7267 phone number 0 0 users reported that they have successfully reached Samsbeauty.com by calling +1 (847) 966-7267 phone number Click down if you have unsuccessfully reached Samsbeauty.com by calling +1 (847) 966-7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsbeauty.com by calling +1 (847) 966-7267 phone number
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Samsbeauty.com emailssales@samsbeauty.com100%Confidence score: 100%Supportted@samsbeauty.com100%Confidence score: 100%Support
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Samsbeauty.com address8232 Lehigh Ave, Morton Grove, Illinois, 60053, United States
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Samsbeauty.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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