Sasa.com / Sa Sa International Holdings
Reviews and Complaints

Absolutely unreliable. Disgusting treatment. Bad service.
I placed my order one month ago and it hasn't been shipped yet. How can this be explained? When I was ordering the items were in stock, that's what I know for sure. And in principle, the order status doesn't claim some of the items are out of stock. No reason for not shipping them out. I really have no idea what takes them too long.
Called to their customer service, they weren't helpful at all. Like they don't know anything either. They are a joke, nothing else.

I ordered about $300 (CDN) worth of SK-II products. As this brand is
very expensive and selection is limited in Canada, I was looking to save
a bit of money. The prices seemed reasonable (mistake #1). I've
ordered items from China online in the past (strawberrynet, etc), and
really didn't have any negative experiences other than extra shipping
time which is understood...so I decided to take my chances. This
company looked to be quite big with happy customers from the limited
research I did beforehand.The bulk of the items I ordered were
for a trip I was taking and ordered various travel-sized creams and
lotions. I figured if they processed the order in a timely manner there
was an inside chance I'd have it before I left for my trip.Then
I got the email advising my order was on hold "Waiting for Bank/payment
verification". Okay, I'm an international customer. They want to know
the credit card belongs to me and is not stolen. Anti-fraud measures, I
get that. Been through that before with other international orders.
Usually it takes a phonecall to resolve and the order is on its way.
But no. They want me to call my card-issuing bank and obtain the
transaction approval code. That's a pain in the butt, but had it not
been 1am at the time I received the email, I would have just made the
call. But Hong Kong is 12 hours ahead of me, so if I waited until the
next day then they would be closed, so that would delay my order another
2 days. But wait - they gave me 2 more options! I could send by email
or fax:2) A front copy or photo of your credit cardOr3) A copy of your credit card statementRewind...
Excuse me? You want me to send you a PHOTOCOPY of my CREDIT CARD via
unsecured transmission, to a foreign country? WHO DOES THIS? Nobody in
the civilized world, that's who. Their 'anti-fraud' policy compromises
the security of their own customers. Where is the guarantee the the
fax or email isn't going to end up in the wrong hands - like a janitor?!I
was so annoyed by this I emailed them and asked them to cancel my order
and close my online account. I wanted nothing to do with them by this
time. Then I realized they had already charged my credit card and I had
a better chance of trying to receive my products than to fight for a
refund at that point.I called American Express, and explained I
needed the transaction approval code and he was genuinely confused as to
why they were asking me to do this. He said there are easier ways for
companies to obtain identity verification for online transactions. When
I told him they also gave me the option of faxing or emailing a copy of
my credit card or bank statement, he almost choked on the phone. He
said under no circumstances should I ever do this (which I already
know!). We both agreed at this point it would be easier to give me the
approval code they needed and try to get my order delivered. He also
put a flag on my account to not let any further transactions from Hong
Kong go through in case someone already made note of my card number.I
emailed them back with the approval code they needed and the next day I
got an email advising my order had been dispatched. Of course, I did
not receive my order in time for my trip. DHL attempted to deliver it
the day after we left, and would not let my house-sitter sign for the
package, so it sat at the post office for a week until we returned.I
picked the package up today, finally. There was $35 worth of duty and
taxes to pay. I did get what I ordered, but one of the products is
expired by more than 1 year, and another product expires next month.
The rest of the products don't have expiry dates stamped on them, but I
can imagine they are also old.Lesson learned - looks good online, but not worth compromising the security of my credit card and receiving expired products.

Imagine this:

- You order a pizza; the estimated delivery time is 30 minutes

- You wait and wait; it's past 1 hour now so you call up and make enquiries

- Customer support tells you to continue waiting while they take no action

- You wait and wait; nearly 2 hours now. Customer support says hmm I can check but will take me another couple of hours

- You are later informed that ooops, somehow the pizza didn't make it to your place. You now have the following options

a) They can send your pizza again but there's an additional delivery charge, or

b) You can cancel the order but they will charge you an administrative fee for doing that

Great, huh? You end up hungry and yet are expected to pay extra moolah.

That's exactly what happens when you place an order at sasa.com. Pray hard nothing happens to your shipment because if by some strange twist of fate(no fault of your own!) you don't receive your order, you will be asked to pay for delivery again, or they can give you a refund AFTER withholding 15% of your total order amount as "restocking fee".

Sending emails to them is like talking to a brick wall. Or rather, like knocking your head against one. I asked for a proper explanation and all I got was a long, standard, email that either the address was wrong (it sure well ain't) or I have refused to pay taxes (wrong again) or I have, haha, simply refused to accept the parcel. I got the same reply about 5 times, for every email I sent demanding an explanation that makes sense. That's too much to ask for it seems.

I have had hassle-free dealings with this company before but this irritating episode will be my last.