Schumacher Homes
Reviews and Complaints

We used Schumacher Homes in Morrisville, NC to build our home in South Caroline. We have been dealing with Keith Allison and we have been sending several emails. We started off with Stan Hale who told us that our house would be ready in October 2022 & November 2022 and Keith told us that we can move in the week of Christmas, 2022 and then he came back and said that we will be moving in on December 29, 2022 and he said owe we need a foundation survey, which York County have been asking for this since March 24, 2022, Dec 28, Dec 29 & January 9, 2023, so Keith said that they need to get a survey before the C/O could be issued. Ok, Keith/Schumacher Homes received the C/O on January 13, 2023 and I sent an email to Keith on January 16, 2023 letting him know that we knew that he received the C/O. I ask when will we be able to move in and he stated in his email once Cooperate receive the C/O. So, as of January 4, 2023 Keith informed us that we will have to bring $32k in order for us to take possession of our house. Understand that we never received a "Change Order" regarding this $32k until January 4, 2023. But, the bank have released all the money to Schumacher Homes and Keith fail to try to negotiate or resolve the issue. So we are stuck with continuing to pay a mortgage that we can't even move in and they never completed all items needed for the house. So we have to continue to pay where we live and a mortgage that we can't even move in. This has cause our family a continue hardship, stress and damages, mentally and emotional. So, now we have to incur more expense and try to get an Attorney to resolve this and go to the new media with this issue. It's no way that we should be enduring all of this stress. The communication in this entire process has been bad. We never know anything until we call; Schumacher Homes has gotten over $700k from us and now not in our home. If we were caucasian I am sure this would have been handle a different way. Mentally, I can't continue dealing with all the lies that have been told to us. Its been over 200 days and we are not in our home. This is causing to much stress and health issues. I had major surgery in July 2022 and was out of work for over 6 weeks and really didn't need the added stress. Schumacher doesn't care about people and Keith doesn't care about people. I feel that Schumacher has stolen over $700k from us and we are not in our home. Schumacher dropped the ball on the "Change Order" and holding us hostage from getting into our house. I am asking that someone higher up to review this matter and take it out of Keith Allision hands. He does not know how to resolve or negotiate conflict. He know that his office didn't follow protocol, but taken a hard stand. So if we have to retain an attorney to resolve this issue, it's more money to be spent. I am stressed out mental and emotional dealing with this house. Keith/Schumacher treat us like we are employees vs customer. Please contact me P. Gause at [protected]. Our house that Schumacher built is at 1697 Restless One Lane, Rock Hill, SC 29730

We purchased the Schumacher home three years ago. At that time the previous owners had lived in it for eight years. Today we started the bathroom remodel. When we pulled off the shower tiles, we found that they were placed on drywall. We've dealt with mildew for some time now and suspect more damage as we continue to pull off the tiles. Clearly this was not the proper way of installing a tiled shower.

I have spent the last 9 months trying to get schumacher homes to honor the contract and put the drain tiles and gravel on the inside and outside of the walkout portion of the house. We had talked to the previous GM of schumacher Homes and he agreed to dig down and drill holes in the foundation wall and put drain tiles on the outside to drain the water away from the foundation like the blue prints and contract said it would be done. On the punch list of things that they would complete( at closing so they could get the final payment) was listed clearly as drilling the foundation wall and putting the drain tiles. the list was signed off on by corporate and the GM. they have known about the problem for over 9 months. I have emails, texts, and pictures proving the work wasnt done. They don not deny that they said they would do it but they are refusing to go back and fix the problems. Because the foundation doesnt have any natural drain, the Sump pump runs ALL the time. I met with someone from corporate today and he was the biggest jerk that i have ever met in my whole life. He told me that i would have to sue them because they arent doing anything.

Our home was constructed with materials that were left out in the rain. Our home was improperly engineered, which caused the house to sag around a 10-foot granite countertop.

Within six months, the home had obvious settling. The builder said, "settling is normal." The settling continued until trim, and columns separated from the walls and the floor was obviously caving in. Warranty Rep refused to answer emails and documentation. The warranty rep made false statements about our walls, stating we damaged our walls.

**Our walls are not damaged. **

We called a company to jack up the house because the builder warranty person refused to come out and see the damage or respond to emails. Builder Warranty person voided our warranty.

Within a few short months, our crawlspace and attic are filled with mold.

All of our bathroom floors have been bubbling up. We have had two places fixed but now have 3 more places. We have multiple cabinet doors with hardware that is loose, but the screws are stripped so we can't even take care of this on our own. We have a hole in the floor that was pointed out immediately — was told flooring people could pop out that board and replace. Nothing done. We have to finish work on the floor molding that were either forgotten to be completed or the job is just the worst I have seen. We have been in the house only 8 weeks. I have waited over a week for the "warranty" person to get back to me since we are having out of town guests coming and I am frankly embarrassed. So far no word.

We have met with one of the sales representatives in Greessburg PA and he was not customer friendly when we asked many times if we could pick the materials we like from the choices from what they offer to get an price estimate. He responded "NO" as "joking?" many times...Well, after 5 weeks waiting we did not recieve a price estimate yet, although emailed and called many times not only the rep but also the manager. No wonder he was saying "no" when we wanted to pick the materials, may be he really meant it!

I do not feel confident that how they would build a house if they can not give a price estimate! Or, there is something going on we do not know! At least I can guess either a discrimination case for internationals, or it can be only a salesman fault.

Do NOT use Linda Schumacher to rent your vacation home at Kismet. She might leave you a cute 'welcome package' but, she will make your summer miserable. She will closely monitor your stay. She does not return phone calls for legitimate issues regarding your lease and the house and will become obsessed about insignificant details. She cares mostly about her commission, so if you wind up renting from her for more than one year, don't expect your calls and emails to be answered. She got her commission and she done with you.

I now have four different areas of my roof that are leaking. This has happened once before in the garage. They said it had nothing to do with the roof. That it was the freeze and thawing of the wet drywall. They came out, sanded down all the drywall in the garage (you can only imagine the dust)the redid the drywall. Now it happening again, except it's also in 3 differnt areas. I now have cracked and stained ceiling in the bedroom, kicthen and great room (which has cathedrel ceilings).I called Schumacher and they put me on hold, then gave me someones voice mail, that I have not heard from. Ohio State Attorney General here I come. Wish me luck.

Terrible experience! This company relies on local subs and is only as good as the ones they use. We worked with 3 managers and 4 contractors. The first manager was a sales person they made a construction manager. He knew little of construction. The first contractor was okay but more concerned about his own clients than Schumachers. He did not supervise our house and many mistakes were made. Long story shortened, we have a list of 2 pages of errors. It took longer than 6 months because the errors had to be ripped out and corrected, and because of the turnover of managers and contractors. Still have problems and subs do not want to come back and make good. I would recommend that anyone wanting to build find a good local contractor that will watch your construction closely. Our experience was really bad and still bad. I understand there were others in the Lafayette area that are experiencing problems or went through problems and would hope they are brave enough to speak up. This might prevent other from going through the nightmare that we went through.

Schumacher homes is not all they advertise to be. They are inflexible. The site supervisor has ordered incorrect products. They change the materials on the construction after the contract is signed to make more profit for themselves and provide lesser quality.

The biggest problem is the site supervisor shows poor attention to detail. The subs keep taking the key and I cannot get into my own house. The company does not return calls, or provide a key. The supervisor will not return my calls to get a key to check on the work. It has been almost a week since I could get inside, and I am out there at least once a day...locked out.

Schumacher underbids the sub work so your cost ends up higher than anticipated, this also puts more profit in their pockets. I wish I had seen this site and the other input before I started building with them. I do not recommend Schumacher homes.

In November 2007, we visited the Schumacher Homes center in Greenville, South Carolina and met with Ms. Lisa Olson of Schumacher Homes. Based on a previously provide quote on building a home on our land in the Greenville area, we entered into a contract with Schumacher to have our home built. This contract was wholly based on us obtaining, through Triad Mortgage, an acceptable (to us) mortgage.

After dealing with Mr. Matt Surface, it was readily apparent that Triad Mortgage (owned by Schumacher Homes) was a total 'rip-off' organization. The mortgage quoted to us by Mr. Matt Surface (if one can really believe that name) was a full 2% above prevailing rates for the same mortgage and Mr. Surface indicated that they would require $65K down. This 'offered' mortgage was totally unsatisfactory to us and we informed Schumacher Homes of our decision.

We then received a letter stating, in essence, that, due to our failure to live up to the contract, that Schumacher Homew would refund our deposit. As requested, we returned their 'homeowners manual,' signed a letter requesting our refund and sent it out via certified mail to Schumacher Homes in Greenville, SC. This package was received by Schumaker, according to USPS tracking on 24 December 2007, however it was not picked up by Schumacher personnel until 13 January 2008.

When my wife spoke with Ms. Lisa Olson of Schumacher homes on 20 January, she was told that the check was being cut and that we should receive it within the next 'day or two.' This is the 25th of January 2008 and we have yet to receive the check.

Additionally, during our negotiations with Schmacher Homes, we were told that we were entitled to a $15K discount if we purchased prior to the end of November 2007. When we asked about the discount with Ms. Olson, she denied ever having said that, although the $15K discount was advertised on the Schumacher web site during October 2007. By the way, Schumacher is now offering a new BMW automobile to anyone purchasing one of their homes.

Between Schumacher and Triad Mortgage, there were more lies told than the law allows and their purchase contract, of which we kept a copy clearly states that 'if owner acceptable financing cannot be arranged through Triad Mortgage, all funds deposited will be refunded'... yet another Schumacher lie.

My wife and I were extremely fortunate to have concluded this purchase prior to going any further. Schumacher's ability to live up to their advertisements is seriously in question and I would recommend NOT doing business with them. In a 'buyer's market' such as we have today, we are confident that we will find a reputable builder, however, it most certainly WILL NOT be Schumacher and we urge others not to go down this road.