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4.3 27 Reviews 344 Complaints
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Scribd Complaints 344

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Y
2:33 pm EST
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Scribd unauthorized credit card charge

I not a client, but the compañy still charge.
Since 9-7-2018 they chrge $8.99 to my credit card, I a dont know way, so I never give my autorized any charge, I registered the date were scribd inc [protected] has made the charges, and also the amount.
9 july 2018 $8.99
15 july 2018 $8.99
15 august 2018 $8.99
15 september 2018 $8.99
15 october 2018 $8.99
15 november 2018 $8.99
15 december 2018 $8.99
15 january 2019 $8.99
Total amount 71.99
I want my money back

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wahyuni
ID
Feb 05, 2020 10:19 pm EST

saya tidak merasa menggunakan tapi tiap bulan selalu dipotong, saya minta tolong untuk dihentikan, saya merasa keberatan, dan saya lupa masukknya pake akun apa

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2:57 pm EST

Scribd unauthorized charges

I am being charged twice a month for a service I have never signed up for. I have no account and therefore cannot cancel theses charges myself. I would like a refund for the December charges. I quickly received an email yesterday in response and then have heard nothing back since then. This is a sensitive matter as I need to know why this was caused and I need my information out of your system.

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11:40 am EST

Scribd charge for service, I have no account

I just found out that I'm being charged on my bank account for a subscription to this service, but I don't have an account and therefore don't know how to cancel it without one. I have checked all the emails I use, and they don't have accounts registered to them, according to your login page.

I want a refund because I never requested the service.

Please help.

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kandria
CA
Jul 22, 2019 8:36 pm EDT
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Hey this happened to me. Never visited the website or made any sort of purchase. Don't even know what scribd offers as a company. Was this issue ever resolved for you? I get charged in Canadian currency cause I'm a Canadian resident so it's more than just 8.99 Plus tax

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1:54 am EST
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Scribd they kept on charging more than a year after I unsubscribed

Scribd is kept on charging my CC since June 2017, even though many reminders and mails to unsubscribe my charges. I sent them with all the charges they charged me with screenshot prood. They confirmed me that i wouldn't be charged in future. But still they charge me $8.99 every month. Even today 9th December 2018, they charged me.

Please refund my money with interest. Because i paid interest for my CC.

My name : Dilip Kumar C
Last 4 digit as per CC : 4233
Type of card : VISA

Regards
Dilipkumar.C
Email : [protected]@gmail.com

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3:28 pm EST
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Scribd I need help

hello
I am been charged every month. I would like some to email me at [protected]@yahoo.com so we can get this cancel. But the email is registered i guess is [protected]@yahoo.com check it please. I don't even know what it is for because I hadn't even order anything from here. Please I need this resolved as soon as possible. I have been paying this fee for several months now and just actually realized it. I would love for someone to take the time out and email me so we can get this cancel. Thanks

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11:44 pm EST
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Scribd please refund immediately!!!

Please refund full amount £6.89 immediately of the unnoticed order - SCRIBD INC [protected] US

It has come to my attention that scribd charged my visa debit card, amount £6.89 on the 9th November 2018 without sending any notification. This is unacceptable! And I do not have SCRIBD account either.

I am asking for the money £6.89 be refunded and subscription cancelled immediately, which I certainly did not subscribe. This has comply to your 30 days refund policy from the date my money being transferred on the 9th November 2018. Please refund full amount £6.89 immediately! Or I will hand this issue over to BBB.

I also sent email to [protected]@scribd.com about this issue and waiting for your reply and of course, refund of £6.89 to my bank account in England.

Please refund full amount £6.89 immediately. and do not do this again!

God bless us!

Regards,

Fuen

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Update by Fuen Chin
Nov 13, 2018 5:45 am EST

To SCRIBD,

I am so reluctant to even greet you.

It is so annoying and an unpleasant experience to deal with SCRIBD!

You charged my bank account in England in British Pound £ UNNOTICEABLY but refund in the AMERICAN DOLLAR $, which cost a shortage of £0.77(including bank charges). This is indeed a small monies but a BIG UNFAIR to all of us monies gone unnoticed to SCRIBD!

Please advise. Thank you.

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11:52 am EST
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Scribd didn't subscribe to services

11/5/18 . My bank account is being charged $8.99 which I did not authorize or subscribe to services from Scrib, Inc [protected], I am demanding the monies be refunded and subscription cancelled immediately . You have 30 days from this date in which to comply with request then it will be handed over to my lawyer and the BBB as a fraud case. I sincerely hope this can immediately be resolved in good faith. Sincerely Patricia Pleasant

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5:19 am EST
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Scribd charges being deducted when I did not transact

A certain amount has been dedudted from my credit card.i did even know about scribd inc and never transacted.for what is money being deducted from my account.please refund my money.please somebody contact me.my email address is - biggstarr.[protected]@gmail.com.i think some kind of fraud it is .without any otp transaction took place.and i never did any transaction with scribd inc

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1:04 pm EDT
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Scribd I am being billed $8.99 per month that I didn't sign up for

My Company visa is being charged $8.99 a month that I did not sign up for.
The Visa is under Lancaster Technologies Inc Mr. James Whillier. I would like to cancel this monthly payment to Scibd Inc. Please advise on how I do this. My e-mail address is [protected]@lancastertechnologiesinc.ca. This charge has been on my visa since June or July of 2018. When you phone the number that is on the bill for Scibd Inc you can not talk to a person it is only a recording. How do I fix this issue?

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10:15 am EDT
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Scribd books or magazines or something along those lines

I have never heard of scribd and certainly NEVER requested any trial or membership because I don't read nor order books online and would NEVER have done that as I cannot afford this at all. I am senior citizen on a limited income and this is the end of my month and could only get $4.30 in gas because your charge of $10.99 took it all. Now I look to see it has been coming out of my pension every month since August and I could cry, I did cry at the gas pump because I don't have gas to to find a place to live. This is very upsetting and unfair practice, as I see many others have had this same exact thing happen. This is horrible and the reason why people don't want to EVER give credit card info online, apparently it gets sold to unethical websites such as this one. I need this money back a total of $37.97--why I was charged more than anybody else is another question, you had a real sucker here.

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Update by Janet Halverson
Oct 28, 2018 1:17 pm EDT

$32.97 sorry

Update by Janet Halverson
Oct 28, 2018 10:20 am EDT

Please please please please please please refund in FULL. I have never been on your site to my knowledge and certainly NEVER ordered a trial or product from you, never contacted you for any reason and I am in desperate need of a refund ASAP.

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12:47 pm EDT
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Scribd scribd membership

Good morning to whom it may concern.

I got a problem with the charge on my Scribd membership.
Today I logged in for canceling the membership (today 10/26 was the due date for doing so), but the charge has been already post on my account.
I would be really grateful if you could refund the $8.99 to my credit card.
Thank you.

Kindest,
Lourdes Quiroz

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5:57 am EDT
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Scribd unauthorized credit card charges

Hi

I subscribed site on 11 june 2018, as it was offered a free subscription for one month.
I was asked to put my credit card details to use the services of one month free trial. Idid it.

I only used the services 2 to 3 times within the one month free trial period and since then I have never used it .

I chocked yesterday when I found that it has been an about 9 euros monthly debit since june 2018 for 5 succissive months to the benefit of your credit ( Scribd Inc San Francisco)

Please refund the money you have been charging as soon as possible to my credit.
my order number [protected]
my e-mail [protected]@yahoo.com

My best regards
Haussam DIKNA

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11:29 am EDT
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Scribd a recurring charge on my cc

I am not even sure how this charge came about, but I have been trying unsuccessfully to get it off my cc. I had my cc card remove it, but cannot seem to get into my so called account. Which makes me wonder if I have one? Please email me [protected]@ bis.midco.net in regards to acc #[protected]. I am looking into how long this has been coming into my cc, as I just noticed it this month.

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11:16 am EDT
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Scribd 8.99 fee

I am been charged 8.99 every month. I would like some to email me at [protected]@yahoo.com so we cant get this cancel. I don't even know what it is for because I hadn't even order anything from here. Please I need this resolved as soon as possible. I have been paying this fee for several months now and just actually realized it. I would love for someone to take the time out and email me so we can get this cancel. Thanks

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10:12 am EDT
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Scribd I do not know what product I am paying for.

I would like to stop the charges on my checking account as soon as possible. Your website does not have information to get this done. I would like for someone to contact me at [protected]@gmail.com to have this situation resolved. I am not sure how this happened and why am I paying for something I cannot use. There should be a way to unsubscribe from this service. Thank you for your prompt attention to this matter
Deola Hardy

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10:10 am EDT

Scribd Unauthorized credit card charges

Please advise what the $8.99 reoccurring charge is on my account? I want it stopped immediately and a refund. I feel that someone has placed an improper charge and I am requesting a full refund on my account for all charges placed by Scribd Inc. My name is Fachrul Siddiq. My email [protected]@rocketmail.com.

"My Credit Card BRI 518828xxxxxx7500 di Scribd Inc, San Francisco CA sebesar USD 8.99 pada Tanggal 28/02/18 pukul 12:17:16"

Thank you for you attention

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10:33 am EDT
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Scribd improper reoccurring charge on my citizens bank credit card

Please advise what the $8.99 reoccurring charge is on my account? I want it stopped immediately and a refund. I feel that someone has placed an improper charge and I am requesting a full refund on my account for all charges placed by Scribd Inc. My name is Jeffrey Mis. The code next to the charge is 15270218227000446783934 on August 10, 2018. I went back and noticed that it was also posted on my previous account statements. My email is [protected]@hotmail.com. My cell is [protected].

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4:24 pm EDT
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Scribd charge

My bank account was charged 8.99. I did not order anything from scribd, I've never even heard of scribd. I would like to know what this is for and/ or get it refunded. My phone number is4178486765 or email is [protected]@hotmail.com

There is that 350 characters

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10:49 am EDT
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Scribd membership

You guys make the cancellation page so confusing by putting such nonsense options that I got confused and now I got charged accidentally.
Last month I cancelled and now I gt charged and I understand that the cancellation process was incomplete last month bcz of such such confusing options.
Please refund my money for this month. I havnet used a content from your website.

[protected]

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10:48 am EDT
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Scribd double billing

Hi,

I was informed via email this morning 9/17/2018 that a second transaction was posted on my debit card for an $8.99 purchase through Scribd. I was previously billed on 9/13/2018 for a recurring monthly payment, so I would like to figure out what this second transaction was for and remove it ASAP if possible. You can reach me at [protected]@outlook.com.

Thank you.

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About Scribd

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Scribd is a digital library and e-book subscription service that provides users with access to a vast collection of books, audiobooks, magazines, and documents. The platform was founded in 2007 and has since grown to become one of the most popular online reading platforms in the world.

With Scribd, users can access an extensive collection of over one million titles, including bestsellers, classics, and new releases. The platform offers a range of genres, from fiction and non-fiction to academic and professional publications. Users can also access audiobooks, which are becoming increasingly popular among readers who prefer to listen to books rather than read them.

One of the most significant advantages of Scribd is its subscription model, which allows users to access unlimited books and documents for a monthly fee. This model is particularly appealing to avid readers who would otherwise have to spend a considerable amount of money on purchasing books individually.

Scribd's user-friendly interface makes it easy for users to browse through the vast collection of books and documents available on the platform. The platform also offers personalized recommendations based on a user's reading history, making it easier for users to discover new books and authors.

In addition to its vast collection of books and documents, Scribd also offers a range of features that enhance the reading experience. For example, users can highlight and annotate text, bookmark pages, and even download books for offline reading.

Overall, Scribd is an excellent platform for anyone who loves to read. With its vast collection of books and documents, user-friendly interface, and personalized recommendations, Scribd provides users with a comprehensive reading experience that is hard to match.
How to file a complaint about Scribd?

Here is a guide on how to file a complaint against Scribd on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.

Overview of Scribd complaint handling

Scribd reviews first appeared on Complaints Board on Oct 7, 2012. The latest review Unauthorized Charges was posted on Sep 25, 2024. The latest complaint Unauthorized charges to my credit card for over 2 years! was resolved on Feb 27, 2024. Scribd has an average consumer rating of 4 stars from 661 reviews. Scribd has resolved 242 complaints.
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  1. Scribd Contacts

  2. Scribd phone numbers
    +1 (415) 896-9890
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  4. Scribd address
    460 Bryant Street, N 100, San Francisco, California, 94107-2594, United States
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