Scribd
Reviews and Complaints

I've tried cancelling subscription numerous times since April 2020. However, the charges continue to be deducted. I finally canceled my card to stop additional charges.

I have opened a ticket #3485294 with scribd and have not heard back.

Update: I heard back from Scribd and they said that I was the one who reactivated it - same day which makes no sense. Why would I cancel several times just to have it reactivated? As of today the message shows "will be canceled" when it should show canceled.

Hello, I'm writing this complaint because my mom has been suffering from unwanted scribd membership charges ($12.99 a month) for a few months now. We have no idea why this is happening; both my sister and I had accounts but my mother's card was never used on any of them. We've tried getting help from you and from the bank to stop all this but so far no luck. Last month my mom even changed her debit card number in an attempt to stop this, but today noticed another pending charge from you guys! If you guys could at least contact us so we can figure out what's happening it'd be a great start!

Scribd has been deducting 9.99 every month from my checking account. I tried to locate my account but can't seem to find any account that has any membership. I tried using all my emails to see if any had some sort of subscription. No emails are associated with it. This is [censored]. How do I cancel this?

Hi scribd... I was so disappointed for charging me over and over... And over a year your charging me without my permission. Now, I thank god that I found out how to contact you. Please do me a favor. Stop charging me. And do me a refund. I'd a touched my receipt as a proof that until now you are deducting me with out my awareness. And without my authorization... Please do an action on it.. And I want to hear from you thank you...

Ps. My email add: [protected]@gmail.com

I did my account on Scribd this year and then I cancelled the subscription but then I was getting charged monthly by this website, which I've cancelled many times before but it just kept charging me, I don't know how to delete the account and I'd like a full refund too for the 3 months I've been getting charged without my consent. I'm registered to the website with my email, [protected]@gmail.com, my username is pau5a.c.

I don't ever recall creating a membership with Scribd and giving them my card information, but they've been repeatedly month after month charging my card. A few months back I even swapped my card to prevent this from happening and disputed the charges through my bank. fast forward to today and I go online to check my bank statements and see that they are still able to charge my old card despite it being cancelled. WTF! Are you kidding me. This must be illegal to be charging cards like this. Remove my information.

I have tried unsubscribing from Scribd after finding out that they were charging my card when I wasn't using the service. I have been charged for half a year of usage that I wasn't aware of. I tried again for the past few days to unsubscribe on the website but when I log in again, it says I have to cancel my subscription again. I have been charged almost $100 for a service that I wasn't using. I don't want a credit, since I'm not using the service at all. I'd just like my money back.

I am getting a monthly fee from Scribd and I have never ever been a subscriber . I will be taking actions if I dont get refunded and then some.

I have tried repeatedly to unsubscribe but they keep charging my credit card I do not want them! How can I get thi stopped? Please help me!

I have found out that I have been over charged since February 2019, and the website itself stated that my membership has finisgeds in June 2016. I need to get this issue sorted.
I have already tried to complain over the email, with no success.
please get in touch with me otherwise I will take other measures to get this refund.

i have only noticed recently that my account has been charged for monthly fees of Scribd's subscription. I haven't even used their services and I only inputted my debit card for the purposes of a free trial. I have been charged approximately 500 Pesos or around 8$ per month and I want a complete refund for all of those payments. I did not even avail of their SERVICES for a single time in any of the past months or year. Please help me get my money back.

I canceled my account 4 months ago, but you keep billing me. The CitiBank says all I can do is get a new card.So I canceled my credit card and got a new one and you billed the new one! When I look at my account it shows no reading history, and no credit card on file but you keep billing me. I want a refund for the last four months by check, since now I have to cancel my new card and get another one and there is no way I'm giving you my new credit card number.

Steve Secor
Flash Diagnostics
1149 Lime Pl.
Vista, CA
[protected]@gmail.com

I have been notified that my account was compromised by this company. I have never had an account, applied for an account nor do I know anything about this company or its services. It's pretty frustrating when a company misuses its authority and prey on the public for its own financial gain. Should you all wish to make contact with me regarding your misconduct please email me at [protected]@gmail.com.

Today, April 25th, 2021, I looked at my visa bill and noticed a payment I didn't recognize. A $8.99 USD charge from "Scribd Inc [protected] CA" .

I went through my billing statements, and I have been billed monthly starting July 24th 2020 . This adds up to more than 80 EUR .
I never subscribed to this service. I checked all my regular email addresses and I have never received any mail from them. Before today I had never even heard of Scribd.

Monica Codreanu
[protected]@belcoo.ro

I created a free trial account
Canceled the account
Have still been getting charged for the account for months even though I have not touched it since the free trial was done.

I have been charged for 3 months of which I didn't use at all.
I was charged on 2/21/21, 3/21/21, and 4/21/21 all of which I thought I wasn't being charged for at the time. The website has you click through a bunch of stuff before it is actually canceled. I thought I had gotten through all of the clicks but apparently not.

I have been receiving recurring charges on my credit card even though I had only signed up for a free trial. I have tried to cancel these charges at least twice and they continue to show up in my account. I have been unable to get through with your customer service. Please refund all the 3 charges and remove my information from your site. My email is [protected]@uchicago.edu

Hello

I have only just noticed that I have been paying a monthly amount of 6.53 GBP, is this since January 2018?

But I didn't know I was signed up to Scriber and I have never used it since the first time

I request a refund because I did not know I was subscribed and I have never used the service. It was taken from a bank account (Halifax) that I never log in to, by DEB, but I don't have a direct debit set up for it, and I have no idea how to cancel.

I am being charged every TWO weeks for this acct! After an initial charge of 42.00 approx. In Jan 2021. I have complained three times and no one ever gets back to me other than an automated message. I'm thoroughly disgusted with the poor customer service. If I don't resolution now I'm going to cancel the entire account and notify my credit card to discontinue all payments to this company

When I use the "continue with google account" option to login on the android app, I get a box that says "you have been logged out, please sign in to continue." I have the latest updated version of the app. My support ticket numbers (for the same issue) are: 3269781 and 3233510. I tried clearing the data/cache for the app from my phone but that didn't work either. Interestingly I've had no issues with the "sign in with email" option, so I made an account with a different email address. My free trial expires on 4/18 so I really need to cancel it before I get charged.