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19/11/21 2 x Pepe Endurance static sofa's, storage stool, 5-year premier cover, bought
30/5/22 Order finally arrives
12/2/24 1st complaint sent re cushions sagging - technician to come out
26/2/24 Technicians report - says no problem! (Even though he didn't sit
on the sofa's) !
27/2/24 Send email to SCS - advising not happy and send complaint to
SCS Ombudsman
8/5/24 Ombudsman accept to look at complaint
17/5/24 Reply from Ombudsman ;-
I am not able to establish the cause and ascertain liability therefore I do not believe there are sufficient grounds to make a decision in your favour. Unless you are able to provide any additional objective evidence to prove that there is a manufacturing defect with the goods, I shall be unable to consider your complaint further at this stage.
21/7/24 2nd Complaint sent - 2 springs have come away and snapped the
wood
23/7/24 SCS advise I have to pay £75 for technician to come and inspect
24/7/24 I send an email saying I refuse to pay this and get the below response.
25/7/24
I am sorry you feel this way regarding the service you have received, and I apologise for any upset this may have caused you.
All of our furniture come with a 12-month warranty and when the warranty expires should any issues occur that need to be inspected a fee is applicable. The fee is to cover the cost of the inspection.
Your Terms & Conditions explain this fee in section 10.
Claimed loss: From the above - I take it that your furniture should only last 2-3 years at the most!
Desired outcome: Partial refund
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