Babcock International Group’s earns a 1.0-star rating from 6 reviews, showing that the majority of clients are dissatisfied with engineering solutions and services.
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Living room sectional 7 pcs with recliners as part of
Purchased 3/12/2021. Within months the seat and back cushions were already sagging. It is constructed with foam, springs and pocket coils in the seats. Even when rising the seats shows compression. Babcock came out and added a firm foam to the seats and more cotton to the backs. This has not worked on the seats as they are starting to show permanent compression again. Pocket coils are also supposed to be the best at eliminating this from happening on a sofa less than a year old. Now a frame between 2 sections is creaking indicating a problem with the wood frame. I weight 155 lbs. so that is far from excessive weight. This first time Babcock tried to state this is normal wear and tear. I have owned sofas over 50 years and never had this happen this soon. This was made in China, and I feel that both the springs and pocket coils are made with a cheaper not as strong metal which causes them to not fully rebound. Even the stiffer foam has not eliminated this problem. The sectional pieces are not even a matching level.
Desired outcome: Replacement or Refund.
electric recliner
I purchased a electric recliner in july 2018 from "babcock furniture" in boiling springs, s.C. I have made only 3 payments and it's not working. I called the store and asked them if I could exchange the chair for one that is not "electric"? And I was told no that I had to get the same chair. I really fell like I should be allowed to return the chair and get another of my choosing? I will never buy anything from this store or any babcock store again. I plan to contact consumer affairs, and better business bureau, also my local news who do a consumer spot on their show. They will be at the store with camera's rolling. The owner of the store was very condescending. I told him that I would not want another electric chair due to the fact of it tearing up too, and because of that reason, I would like to get a manual one. He then said to me " I should not be afraid to get an electric one, and asked me if I got to the store on a bicycle or a horse drawn wagon? What a arrogant individual. I simply want a manual chair I feel like it's not asking too much. Also, I believe the chair I was sold was a defective chair from the discounted room in the back of the store. When it was delivered it had no tags on it and was very dusty.
twin bed
This is my third time reaching out to them about my boys bed breaking. The wood isn't even real wood that should be sturdy and durable. The wood is particle wood! The bed frame has broken I half just from sitting down on the bed. I called customer service last week and the rep Brianna said I would here some back in 24 to 48 hrs. It has now been a week and a half and no one has reached back out to me. I will NEVER purchase from them again. I do not believe that their furniture quality I think it is cheap and overly priced.
Is Babcock International Group Legit?
Babcock International Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Babcock International Group. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Babcockinternational.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Babcockinternational.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Babcock International Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Babcock International Group website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Babcock International Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Babcock International Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Babcock International Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Living room suit/ loveseat
The left side sits about inch off floor and right side is on floor. Gap between left side to center console and right side rubs center console. Left back cushion is sitting lopsided compared to the right. I've only had this living room suit for about two weeks. Please help fix problems or give new unit. Contact me Kennth Abrams at [protected]. Greatly appreciate that. By the way I oreder this from store in Wilson, NC.
mattress
I bought a mattress from babcock furniture in Sanford, NC and after a year it starting sinking I called them to replace it and they sent someone out to look at it and said there was a stain in and I had to clean it. Okay fine, whatever, never heard of that if you have a warranty. So I did not clean it fast enough for them and they told me I can't replace the mattress under my warranty because I never cleaned the water stains? first of all I always had to call them, they never explained anything to me properly and all they could say was call 1-800-babcock know darn well they were not going to do anything as well. So basically I'm out of a bed and my hard earned money. After I pay this mess off they can forgot about me ever buying anything from them. I will report this matter to the better business bearu!
Don't trust this company!
I responded to a job offer were I was to take a Western union check and keep part of it and send the rest to another country. Money order was returned and deducted from my checking account. It is my mistake for trusting Babcock International.
Babcock International Group Reviews 0
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Overview of Babcock International Group complaint handling
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Babcock International Group Contacts
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Babcock International Group phone numbers+44 207 355 5300+44 207 355 5300Click up if you have successfully reached Babcock International Group by calling +44 207 355 5300 phone number 1 1 users reported that they have successfully reached Babcock International Group by calling +44 207 355 5300 phone number Click down if you have unsuccessfully reached Babcock International Group by calling +44 207 355 5300 phone number 0 0 users reported that they have UNsuccessfully reached Babcock International Group by calling +44 207 355 5300 phone number
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Babcock International Group emailsinfo@babcockinternational.com100%Confidence score: 100%Supportgraeme.mair@babcockinternational.com94%Confidence score: 94%communication
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Babcock International Group address33 Wigmore Street, London, England, Greater London, W1U1QX, United Kingdom
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Babcock International Group social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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